Any software updates in the near future?
WSOP is taking all your traffic and I'm pretty sure it's completely software based. Get on it UP!

I have now figured out there is a pattern with the crashing / disconnects.

Whenever the software crashes, 100% of the time after logging back in, I will be logged out several minutes later. If I do not log back on before the current hand is over, I am removed from each of those tables - but remain seated at all the tables where the current hand is still going on

Have you heard any response regarding a mac client for either NJ or NV? I tried to post but Terrance Chan did not response.....I just think its absurd that they would not support mac by now...I would enjoy hearing they're reasoning

It's certainly not the case that we have a specific desire to exclude Mac users. In an ideal world, I've got Ultimate Poker for Mac, iOS, Android, XBox and Etch-A-Sketch.

There's development work being done on what's called a platform agnostic product that will allow this, but work on that is also constrained by improvements that are necessary for our Windows client to survive and thrive. As you can see from the existence of this thread, we're aware of a lot of improvements that need to be made to the Windows product, plus we have the New Jersey products (poker and casino) to support, so engineering resources are in a lot of directions right now.

I hesitate to give out dates on a Mac or any other platform because I prefer not to give a date that may change in the future. But it won't be until 2014, unfortunately.

Apologies for being absent from the threads for a few days, NJ has been quite a handful.

We've got a software update that should be coming within a week or so (tentatively next Saturday). We've been working really hard on the client crashes issues, and we hope that in this release we've got it worked out.

There's also some little things that I could squeeze in - some slider improvements (you can use the mousewheel and click in the space above/below the tickmark to move it up/down, and the default bet sizing is 1xBB so you can easily make it 3xBB to go) and sound improvements (alerts will play no matter where the window is focused).

They're small things, I know, but we have some bigger things lined up for the next month or so. The new year has some pretty exciting stuff that I'm pumped for.

This is super interesting and the first I've heard of it. I'll send a note on to our devs and see if it helps. I suspect it's a separate bug (the server doesn't expect the client to crash and might be misbehaving when it does), but it's a great find nonetheless. Cheers.

Do you mean if you just leave the window open? We had to partially disable the "live updates" to the window because it was load intensive.

Or are you saying that whenever you open the window, the values are incorrect..?

Yeah, sorry about that. The clients were meant to play nice together, but there appears to be an issue with the installer. For now, you'll need to install the client you plan to use in that jurisdiction.

Hopefully there shouldn't be many cases where you're using both clients at the same time, since you're only allowed to play on NV/NJ while physically in that state.

We're on v2.03, and v2.04 is imminent. 2.04 addresses lolcrashaments. Since 2.04 will require a new client download, you'll know when it hits.

Unfortunately, it's going to be at least a few days while our engineers are focused on NJ casino and poker.

I left UP for one reason. No Mac version.

Thanks for the feedback. I think we're on the same page, as far as choosing the "best" way to do things. I'd love a feature-rich piece of software that is endlessly customizable. However.. The answer to this:

In a nutshell is that yes, it actually is a little bit more difficult to have both ways of doing things with a preference to select it. It's not that the design of this is difficult, it's that the implementation would take a little bit longer. Our guideline in the product world has been to deliver 80% of the benefit in 20% of the time. I want to get you an improvement, now, today, right now, immediately. I want to say SOON less.

We're aware that there are some downsides to our software that will take time to improve, but I don't think there's any question our software looks and works better now than it did 8 months ago. We balance the things we can't control with the things we can, which is why our rake is cheaper, our promotions are better, and our customer service is comprised of local guys and girls who are pretty excellent at their jobs, imho.

We're sorry to see you go. Keep on checking back with us.. we will have one soon.

Does anyone know when a MAC compatible client will be available for ultimate software???? PLEASE no one seems to want to answer it

didnt see this...guess i'll have to keep waiting and hearing the corporate response "soon"

I've also noticed that when this happens it seems several other players are also disconnected around the same time - I've seen as many as 3 to 4 seats including my own become empty on a table when this chain of events happens. There is always the chance it's a coincidence, but I've seen it more than once.

That suggests to me there could be a problem with the software on your end rather than the software on the players end.

Another mass crash tonight around 12:10 am - my SW crashes and when I log back on at least 3 people from every table I'm on are also gone. Also crashed about 10-15 minutes before that myself.

In NJ the meters are blank for me. Only way I know where I stand is the pop up that occurs when I'm leaving a table.

I also have the same problem. I talked to live support about this and they said that it is not working properly yet.

Hey everyone!!

I have a solution to your Mac issues..I would suggest using Bootcamp to dual boot to OSX/Windows on your Mac..It takes a couple hours to complete, but once your done it works great.
Yes you won't be playing on UP on OSX, but hey..if all you have is a Mac..this will enable you to play on it.

If anyone needs more info or Help just let me know.. I have done it quite a few times... and you can find the entire process on Apple.com Forums..??? etc... just PM me..

In my experience, tables do not pop up unless Ultimate has focus. It would be nice to have them pop up over other windows.

Also, when UP does have focus, tables steal focus from other tables even when the player has not acted on that table. This has led to a few misclicks already (I dont tile, I cascade). Think that the tables should not change focus until a player acts, even if it leads to some timeouts.

I have experienced a weird bug. The inactivity window will pop up and sometimes when I go to type my password the window will disappear. I then cannot reopen the software. I have to reboot. Does anyone know the program name in the Windows Processes that I can force to close that might make it so I do not have to reboot when that happens?

First off it seems if the software logs me off for sitting out to long and I am in a tournament the software will not let me back on. It will let me log in but then give me bs that I cannot play. It is very frustrating and really making me mad.

first time playing on UP this morning, and i must say the software looks very nice. the tables look good, avatars, buttons, etc. But the one big issue I have with the software is the feel of it. Everything I touch feels very, how should i say this, 'sticky'. It seems to take a long time for anything to happen at the tables. I click 'raise' and it's a good few milliseconds before any chips go into the pot. When someone calls pre-flop and the flop comes out it takes a little bit before the flop even starts dealing...then the actual dealing of the flop takes quite a while as well.

Now, personally, I prefer to play with all animations off, so I would love to see this as an option. If this won't be an option, i would just like to see the animations all get a lot quicker. It just feels like it takes much longer than necessary to play hands

So can i use pokertracker HUD with the Ultimate Poker software? I know that partypokerNJ has it.

Not as of today.