Saw the new thing that allows for players to hook up their TR numbers with WSOP.com accounts to earn tier credits. Had a couple questions --

Why does this start April 1 and not at the beginning of the year?

What happens with January, February, and March earnings?

What happened to the part of the rewards program that stated if you earn Diamond on WSOP.com for three straight months, you earn a Diamond TR card?

Are all of our statuses just getting reset?

"Our newest improvement to our popular Action Club now lets you earn one (1) Total Rewards Tier Credit for every Action Player Point (APP) you earn playing your favorite cash games and tournaments online."

If 1 APP = 1 tier credit, why is Seven Stars is 150,000 for TR and 400,000 for WSOP.com?

Good question regarding if 150,000 gets you seven star. As far as previous apps earned this year it says in the fine print at the bottom they will contact total rewards and credit you however many apps you have earned with the equal tier credits for the year.

The 150k= 7 stars is also my big question. This makes it much easier to hit the aspiration levels for live diamond though.

Overall - Love this promotion

This promo seems real nice. However, I checked my TR account and I am not Diamond anymore, I am Gold. I am still Diamond on wsop. I assume this will be fixed when I link the 2 accounts through the wsop software.

I think they are reward credits (comps) not tier credits. I think its crazy that I sent an email asking if we could get reward credits for playing on wsop.com just earlier this week and now its implemented!? Also it seems like theres more lower limit mtts throughout the day and thats something else I asked for. I imagine its just a coincidence, but its 2 specific things I requested and I am amazed both were apparently implemented. Maybe they actually read emails at support@wsop.com and respond quickly? It really shocked me but whatever the cause, I think they're both improvements.

The promotion page specifically says tier credits. RC would be insane given that you get rakeback. Not that I'd be against that.

It was pretty early when I read that email I guess. I focused on the part that said "you'll now earn one, live Total Rewards credit" while neglecting that the main header right above it blatantly says "Total Rewards Tier Credit". If it seems to good to be true I guess it is. I stand corrected.

I sent an email to get some clarification hopefully hear back soon. If it's what it says this is pretty awesome and something I've been asking for a while. I think this along with the app bonus thresholds they introduced will really help drive action throughout the year.

i dont really understand the new system at all. currently im in new jersey and play on wsop NJ and have been a diamond status player since jan. i just logged on today to see i am now demoted platinum (not sure how this happened). I called wsop support on the phone and they dont seem to be aware of this new system of linking online status with casino total rewards cards. The guy i spoke with on the phone asked me literally "do you know the name of the email we sent to you about this?" What i want to know is as follows:

1a) if im diamond on wsop NJ online, does that mean i qualify for a diamond total rewards card?
1b) if so, will both wsop NJ customer support AND the ppl in the total rewards dept at say (Harrahs Atlantic City for ex) be aware of how to help me, or will be a miserable experience of back and forth without a good stream of communication between the two parties and their policies on this?

2) what is the minimum status total rewards card i need to use the "VIP" registration line at the rio during the wsop? thats rly the only reason i want this card anyway.

3) Are there any perks/gerenally knows pluses about having a platiunum or diamond card that im not aware of? free rooms, tickets, etc etc

thanks for all your help guys!

I'm so confused, this is what they responded with


Thank you for contacting us; my name is Danielle and I will be helping you today.

The APP's accrued online must be 400,000 to become Seven Star loyalty.

In relation to Tier Credits that will be credited to the offline Total Reward cards.

The points will not double.

For every APP a member gets online he will get a Tier Credit, which will combine with offline credits if a member links his Total Rewards account to his WSOP.com account.

Also, Total Rewards members can match their status on WSOP.com. Upon request, Total Rewards members who have earned Platinum, Diamond, or Seven Stars status may be upgraded to the same Action Club status on WSOP.com. Platinum & Diamond players will enjoy that status on WSOP.com through the end of the following calendar month, while Seven Stars will enjoy that status through the end of the following calendar year.

I hope I have answered your question successfully.

Thank you for being a loyal player and for the confidence you have in us.


So how does that work when it will show 150,000 tier credits in your offline account and it won't make you seven star? I don't get it. What is the point? What If you have earned 130,000 tier credits at the casinos then get 20,000 from playing online, how is that not seven star??

This doesn't make any sense, it's happened before so I hope customer support has given me a completely wrong answer.

Maybe they're letting you use your APPs to add to tier credits to become a Seven Star for the purposes of their brick and mortar casinos, but they are not going to let you combine APPs and tier credits to become a Seven Star for their online site; and if you get Seven Star at brick and mortar using APPs and tier credits, you are not eligible for tier match from Total Rewards to online.



The whole thing seems very confused right now though as they appear to either be somewhat contradicting themselves or just not explaining it well at all.

Response to my follow up email with my hypothetical scenario:

Thanks for contacting us; my name is Nicole N. and I'll be helping you today.

In regards to the your question regarding the tier credits; if 130,000 tier credit were earned at the casinos and 20,000 were earned online, that will not equate to Seven Star status. To get Seven Start status, you would need 400,000 Action Player Points. For more detailed information, I have included a link for your convenience: http://www.wsop.com/promotions/trconnect-2015/NJ/?


How is this combining your tier credits if they Never combine your tier credits???

They then give the link to the promotion which clearly states These Tier Credits will be combined with your offline Tier Credits to help you reach the highest levels of the Total Rewards program. So how do you say one thing then do the exact opposite?

This must be new, but it seems to be saying what I said above:


You can combine APPs and tier credits to earn statuses at brick and mortar casinos. But for status at the online site, you need to earn it all from only online.

I'm not sure how they are going to reconcile this with their policy of being able to match your Total Reward status for your online. I assume for that purpose they will disregard any tier credits that were earned through APPs.

They made it somewhat more complicated, then it had to be.

Of maybe they are getting rid of the match policy for this instead.


It also isn't all that big a deal I guess. What do Seven Star members get at the casinos that makes this matter that much? Ahhh .... Looking at the list, I guess complimentary room guaranteed with 48 hours notice is kinda cool; I usually figure I need to book 2 weeks or so ahead for that. $500 celebration dinner I guess ... though I never used my last $100 celebration dinner for being diamond and it expired. As far as I could tell it wasn't anything more than $100 in food comps and could not be used at certain restaurants. And I don't think I could eat $500 worth of the food at the eligible restaurants. I'd need to bring like 4 other people. If it counted for alcohol, maybe less (I don't know if it does).

Actually the "Annual retreat to any Total Rewards resort or casino" could be valuable I guess, depending on what that means. And the "Invitation to Signature Events" appears to be valuable if they are free, but they, of course, appear to be on weekdays from my quick look (looks to me like another instance of Caesars looking like they are offering me something nice, but we are both pretty sure I'll never be able to use it).

I've never felt like I actually get that much from the Total Rewards program. They send me offers (sometimes "offers") for a bunch of stuff, but I never actually get much.

How do you link the 2 accounts?

Theres a link on the promo page that you fill out

The annual retreat is a trip for 2 to any of the casino's for a week. It's got a pretty good value to it.

Overall, you don't lose anything with this promotion, you only gain from it depending how strong you finish, so I think this is one of their better promo's in terms of actually being pure positive. Don't get me wrong, i'll take deposit bonuses and app races, but this promo gives good value to those of us that like to play live sometimes.

Except there's still a bunch of unanswered questions about how it works. Not sure if we will get the bonus tier credits that are earned when you play a certain amount each day. Here's what is listed on the total rewards website.

TIER CREDIT BONUSES

You can earn Tier Credit bonuses every day at any Total Rewards resort or casino. With this benefit, you are able to earn extra Tier Credits just for reaching a daily† milestone, making it easier to achieve Tier Status and enjoy the great benefits associated with it.
There are four levels of Tier Credit bonuses, outlined in the chart below. Tier Credit bonuses are based on the total number of Tier Credits you earn in a day†, putting you in control of the bonuses you achieve.
Earn this many Tier Credits in one day† AND GET AN ADDITIONAL... 500 Tier Credits + 125 Tier Credit Bonus! 1,000 Tier Credits + 1,000 Tier Credit Bonus! 2,500 Tier Credits + 5,000 Tier Credit Bonus!
Earns Platinum Status in one day! 5,000 Tier Credits + 10,000 Tier Credit Bonus!
Earns Diamond Status in one day!

I don't see why this wouldn't be counted as for one it doesn't cost wsop anything, plus it encourages people to grind longer hours thus making wsop more money.

Also there is a Diamond renewal weekend coming up. I believe the free gift is a Tablet. Since all of us aren't being credited until the end of the month we are going to miss the event, no fault of ours. Are we still going to be given this gift as we have done what is required to be diamond.

+1 need to know this info. They just upgraded me to diamond but have yet to figure out the rest.

Yea mine was just changed also which is a good sign since I was told it wouldn't be until end of the month. Tier credits have yet to arrive though.

Don't you have to go to a specific location at one of their specific AC casinos on a specific date at a specific time (usually a window of a couple hours) to actually get these things?

Yes I believe so, but if we are talking about getting an ipad or a similar tablet sure is worth it.

I suppose that depends on personal circumstances, probably largely including how far away one lives from the casino.

Very true, the point is that we should have the opportunity. Which since it appears everyone's status has now been granted diamond like it should, there shouldn't be an issue.

Like most WSOP promos, this promo doesn't make sense to me.

1. My Total Rewards status has been downgraded.
2. I linked my accounts but none of my points are accruing in my Total Rewards account.
3. When I email support about it they reply with emails that suggest ignorance on their own promotion.

Party/Borgata promotions are easy to understand, and it's easy to know where you stand at any point during a promotion.

WSOP promotions are messy, poorly explained, not automated, and the support team often doesn't understand them.

If WSOP would spend time upfront to automate, explain things clearly, and provide useful FAQs, they'd earn a lot more goodwill from me.

+1