You know the drill, fire away any questions you have about WSOP.com. I'll be monitoring the thread between 2pm and 5pm PDT on 4/25 to answer any questions.

Please keep in mind that if your question requires someone to look at your account, you should direct that query to customer support.

Your thoughts please.

Are you concerned with drastic drop off in sng traffic in months where you haven't had a promotional leaderboard?

Was the huge promotion you had successful enough to have it again?

When can we expect the reveal of your plans for WSOP NV this summer? Would be awesome to plan in advance and accordingly based on new MTT's/SNG's etc that will be offered

i think this is 100% due to the structure. i've been saying it for quite some time: the structure of these tournaments (the $27r and the $11r) are completely awful. they have wayyyyy too many chips to start and are wayyyy too shallow at the final time. significantly lowering the amount of starting chips and making the levels slightly longer (12 min as opposed to 10 min) would completely fix this structure.

also, yeah 9pm is too late....the 11r is bigger than the 27r, so if the 11r started first, then it would end a more reasonable time. i propose that the 11r be moved to 7pm, and the 27r start at 8pm. both of these would then end at reasonable times (now, this is assuming the structures are fixed and there is only 1 hour of rebuy in both tournaments).

hold on guys, it's not office hours yet

The starting times of the $5K haven't changed. So, if the numbers are dropping, they're dropping from a point at which the tournament was still at the same time.

Not trying to sound defensive. Just pointing out that you have to be careful what data point you look at.

We are considering a change in the time. We also have some other big news that we hope to announce with these (and some other) tournaments so we're trying to make both sets of changes at the same time.

We're currently waiting on DGE approval and some technical tweaks that need to be done.

Concerned is a tough word. :-)

We'll have a SnG promo in May.

Soon. I have someone working on the email right now. I have some meetings with the team next week to find out what we'll actually be able to have ready for the WSOP and then the email should go out shortly after.

In NV we'll have a ton of satellites, a few big tourney series, some cash game promotions, SnG promos, etc.

NJ will also have some of these but relative to the market demand.

I couldn't wait :-)

The numbers are dropping because players are noticing how late the MTT starts/ends. As I previously said, I'm sure many recreational players have played the Nightly $5K, however they have noticed the time of which it starts and have now opted not to play. Many people have agreed exactly with this point in the thread I created in this sub-forum. I created the thread to bring light to the issue, not to stir any pots, Bill.

I'm just trying to look out for what's best for players (start times that cater to players at all levels) and WSOP (exceeding the GTD on said event, thus eliminating the overlay). Even with Borgata running their Live MTT series in AC, the WSOP Nightly $5K continues to overlay.

I'm excited for things to come, and glad that WSOP is looking into changing the start time as you mentioned above. Looking forward to seeing new developments over at WSOP, best of luck with everything!

This thread seems more barren as each week goes on. Are there any updates you want to give on the company, product, promotion, personnel, etc side? Any specific topics you'd like to have an open discussion about today?

Saw an article that said all CS for NJ would be required to be located in NJ by May 1. Hows this move going, and involved are you in the selection of CS? Seen job postings for other sites on the twoplustwo forums, do you search for players to do support as well? Read in some guy's interview with a higher up that WSOP actually used overseas 888 support, will this still be happening?

Maybe I should do something controversial to stir things up :-)

Interesting question.

It's funny because I'm never quite sure what people want to hear about. That's sort of why I leave the questions up to you guys. Maybe what's interesting to me is boring as hell to you.

Nothing really new about the company, the product, or on the personnel side that isn't already in the press. Not much has changed on those fronts.

On the promotion side, we've been nose to the grindstone on getting the WSOP calendar put together. We're really trying to make sure we have an appealing offer no matter where you on the poker curve. Cash game, tourney, beginner, pro, whatever. There's something in there for everyone.

We should be announcing things pretty soon. I've got three full days of meetings next week to discuss with our internal teams and figure out what we can execute.

There are also some non-WSOP related (as in, not involving the WSOP summer event) announcements about our tournaments which we've been working on for months that I think you guys will be happy with (I hope).

Yes, CS in NJ needs to be located in NJ by May 1. That's proceeding as planned. To be honest, I'm not really that involved with the personnel selection. That's our CS manager.

As far as whether we go out of our way to hire poker players for CS, I don't think there's any push to specifically hire only poker players. Obviously the more someone is familiar with poker and with the industry the more that's of interest to us, but I also think being good at providing support is equally as important.

The 888 support thing is both correct and incorrect. We do use 888 to manage the first-line CS agents who are based offshore. However, these people are 100% dedicated to us. You don't have one guy answering an 888 question and then answering a WSOP question. We have utilized 888's resources because they already have a lot of the necessary infrastructure in place.

Bill is there any possibility of doing cross marketing with the B&M's to try an get new sign ups at least in the LV, AC and Reno areas? Things like sign up, deposit $50 and after you earn 10 APP's will send you a 2 for 1 buffet coupon and a $5 match play or some other fluff like that.

Trying to get people to sign up and visit a Caesars property, where they can spend lots of money they might not otherwise seems like it could be a win win.

I meet pretty regularly with the PH poker room guys and we've run some satty's into their offline events for them. They've also been very helpful at directing people to WSOP.com.

We've also done a bit with the Caesars poker room. Obviously, there are some changes going on with the room at the moment but we're working with them on some ideas on ways we can continue to cross-promote when the new room is completed.

We've also had some very early conversations about doing an online/offline hybrid sort of tourney series across all of the Caesars properties in Las Vegas. Unfortunately, with everything that everyone has on their plate during the WSOP, I'm not sure how much progress we'll make on moving that forward until after the series.

I want to do something with Reno and more with the new Bally's AC room.