Geolocation Blues
04-24-2015
, 02:53 PM
egg, I care because I want to have the option to play online in my underware with a healthy player pool. I care because if you aren't online I can't one out you on the river and really tee you off. 
I care because if I can help resolve your issue, I'll know exactly what to try first if it happens to me.
But mostly I care because I have a smart tv app I want to sell to the B&M's but it relies on wifi, and gaming won't let me use wifi for what I want to do. Online wifi problems don't help my cause any.
Do you live in a gated community by chance?
As for Bill this is from the other thread. He explained what you can try, and what his limits are from his end. Did you try a USB wifi card? I'm not sure what else you think he can do?
I care because if I can help resolve your issue, I'll know exactly what to try first if it happens to me.But mostly I care because I have a smart tv app I want to sell to the B&M's but it relies on wifi, and gaming won't let me use wifi for what I want to do. Online wifi problems don't help my cause any.
Do you live in a gated community by chance?
As for Bill this is from the other thread. He explained what you can try, and what his limits are from his end. Did you try a USB wifi card? I'm not sure what else you think he can do?
Quote:
Nothing is guaranteed in life :-)
The idea with the adaptor is that it generally has a better WiFi receiver than is found in many computers. We've had players who experienced problems with their built in WiFi experience much better reliability using a USB WiFi adaptor.
Just to help you understand the geolocation process better, the regulators authorize certain vendors to provide geolocation services to the gaming operators (i.e. the poker sites). When you login, those vendors send periodic updates which indicate whether you can be geolocated in the state or not. If they say you're okay, there's no problem. If they say that you cannot be geolocated, we must terminate your gaming session. We do not have any discretion.
There are all sorts of reasons why someone may have geolocation issues. For instance, the regulators may instruct the geolocation vendors to modify the ping intervals or the sensitivity of their triangulation. It could be a glitch at the geolocation vendor. Something temporary (or permanent) could be intermittently blocking other WiFi networks from being visible to your WiFi adaptor.
Like I said in my previous post, it's not your connection to the WiFi network but WiFi networks your adaptor can see. The geolocation vendor takes that data and compares it to a database of known WiFi networks to be able to triangulate a location. So, even if you already getting weak signals from those surrounding WiFi networks and something interrupts the signals from those networks the geolocation vendor can no longer verify your location to the degree of accuracy required by gaming regulators.
Here's something about how Mac's are able to geolocate without GPS I found with a quick search:
http://apple.stackexchange.com/quest...o-gps-in-a-mac
This is how you can do a Google search for "Italian food" and it returns a list of restaurants near your location. Obviously, the level of accuracy for Google searches and what is required by gaming regulators is entirely different but the technology is mostly the same.
So, anything that helps your computer see other known WiFi networks is going to help.
The idea with the adaptor is that it generally has a better WiFi receiver than is found in many computers. We've had players who experienced problems with their built in WiFi experience much better reliability using a USB WiFi adaptor.
Just to help you understand the geolocation process better, the regulators authorize certain vendors to provide geolocation services to the gaming operators (i.e. the poker sites). When you login, those vendors send periodic updates which indicate whether you can be geolocated in the state or not. If they say you're okay, there's no problem. If they say that you cannot be geolocated, we must terminate your gaming session. We do not have any discretion.
There are all sorts of reasons why someone may have geolocation issues. For instance, the regulators may instruct the geolocation vendors to modify the ping intervals or the sensitivity of their triangulation. It could be a glitch at the geolocation vendor. Something temporary (or permanent) could be intermittently blocking other WiFi networks from being visible to your WiFi adaptor.
Like I said in my previous post, it's not your connection to the WiFi network but WiFi networks your adaptor can see. The geolocation vendor takes that data and compares it to a database of known WiFi networks to be able to triangulate a location. So, even if you already getting weak signals from those surrounding WiFi networks and something interrupts the signals from those networks the geolocation vendor can no longer verify your location to the degree of accuracy required by gaming regulators.
Here's something about how Mac's are able to geolocate without GPS I found with a quick search:
http://apple.stackexchange.com/quest...o-gps-in-a-mac
This is how you can do a Google search for "Italian food" and it returns a list of restaurants near your location. Obviously, the level of accuracy for Google searches and what is required by gaming regulators is entirely different but the technology is mostly the same.
So, anything that helps your computer see other known WiFi networks is going to help.
Quote:
Again, not our decision to make. The regs spell out everything from how frequently we check geolocation information to what we have to do once we get a geolocation failure.
Like I said in a previous post (and in several previous threads), I'm sympathetic to the frustration and I know nobody wants to hear that there's nothing that we can do. There's no magic setting to get tweaked or no bug to fix.
I mean, it's obviously in our best interests to offer the best playing experience we can. We don't benefit in any way from removing people from games.
But, at the same time, being legal and regulated comes with responsibilities. The regulators have to keep gaming contained to their borders.
That said, the WiFi geolocation technology has been much more reliable than what we originally had with the cellular geolocation. So things do improve and we expect the technologies to keep improving.
Like I said in a previous post (and in several previous threads), I'm sympathetic to the frustration and I know nobody wants to hear that there's nothing that we can do. There's no magic setting to get tweaked or no bug to fix.
I mean, it's obviously in our best interests to offer the best playing experience we can. We don't benefit in any way from removing people from games.
But, at the same time, being legal and regulated comes with responsibilities. The regulators have to keep gaming contained to their borders.
That said, the WiFi geolocation technology has been much more reliable than what we originally had with the cellular geolocation. So things do improve and we expect the technologies to keep improving.
Quote:
Well, first, the pinging becomes more frequent the closer you are to a border so there's less of a chance of that happening and precisely for the scenario provided.
Second, it seems the position taken by regulators has been better to be safe than sorry. For instance, in NJ, when gaming original launched they dialed in the borders away from the actual borders which meant that people too close to the border couldn't connect at all. As they became more comfortable that the technology was working, they allowed the border to expand out.
Second, it seems the position taken by regulators has been better to be safe than sorry. For instance, in NJ, when gaming original launched they dialed in the borders away from the actual borders which meant that people too close to the border couldn't connect at all. As they became more comfortable that the technology was working, they allowed the border to expand out.
Quote:
We have not seen any noticeable uptick in geolocation failures.
Obviously we're not regulated by the geolocation vendor but we are required by the gaming commission to drop gaming activity if the geolocation vendor indicates that they can no longer geolocate the player.
Here's a good explanation of how geolocation works from the CEO of GeoComply at press briefing before the RAWA hearings the other day.
https://youtu.be/4BRtHcbGs2I
She starts around the 12:30 mark.
Nothing regarding geolocation was changed in the release and we've seen no real increase in geolocation fails. Your best bet is to contact customer support who can walk you through debugging the problem.
Obviously we're not regulated by the geolocation vendor but we are required by the gaming commission to drop gaming activity if the geolocation vendor indicates that they can no longer geolocate the player.
Here's a good explanation of how geolocation works from the CEO of GeoComply at press briefing before the RAWA hearings the other day.
https://youtu.be/4BRtHcbGs2I
She starts around the 12:30 mark.
Nothing regarding geolocation was changed in the release and we've seen no real increase in geolocation fails. Your best bet is to contact customer support who can walk you through debugging the problem.
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