Yes

This past week they have called me, asked for screenshots and more information etc... I've only been booted once in the last 5 days-- a huge improvement.

Am I just lucky, or is the problem getting better?

Look on the play store for an app called wifi analyzer made by farproc. It will let you look at all the wifi signals the phone sees with signal strength and what channel they are on.

Then the question is how many signals do you see, and are they all on channel 1 or 11. If your router is on the same channel as a bunch of other wifi signals it may be masking them. Possibly moving your router to an unused channel might help.

Don't know if it will work but might be worth a try.

I took a few screenshots so you can see what the tool does.










I haven't found a free iOS app that I like as much as this one. The first 2 shots were taken at different ends of my house, and a surprising difference in the signals.

Looks like issue has been resolved havent had a boot off in 3 days

I'm hoping that it has. It would be nice if WSOP came out and said that they did something to fix it though.

My mistake I play on my desk top not my phone. Sorry for missleading you.

I was booted last night playing 6-games maybe someday they will fix it but then again the wait list problem is still a problem and they do not seem interested in fixing that. Oh well in the end the ones that value thier customers end up with customers and those who don't, don't.

No, my bad. And that's what I want. Run the app on your phone while you play on the PC with the phone next to you. You might want to plug the phone in and reset the display timeout to the maximum. This will give you a clue if the problems are on WSOP's end or yours. This is a screenshot I took yesterday while I played:



See where all the other WiFi signals dropped out for a bit? It's not a problem unless it happens when the software geo-locates you. If it does, you get kicked off. Why they do it, I have no clue. If you are getting a bunch of dropouts, it might be your problem

That's why I want to use the phone as an independent monitor of the WiFi. If the problem is the other signals dropping out, there might be an inexpensive(<$30) fix that might work.

I get kicked off three to four times a day and try to complain to support@wsop.com
Same answer. It is my WiFi issue, not theirs. Next step it to try a hard connection to my router and see what happens. More time spent in the bedroom until I expand the hard connects I guess,

There are a lot of things that can interfere with a wifi b/g signal. Microwave ovens, some cordless phones, and some car alarms share the same frequencies. It is unrealistic to expect WSOP.com to fix a problem when it's being caused by a neighbors crappy phone.

The only thing I can recommend as a hope is make sure you computers wifi card supports b/g/n. The "n" signals are on a different frequency, so if a few ofyour neighbors have b/g/n routers it *may*fix the problem. But without seeing what wifi signals you computer sees, it's just a hope.

Many of us suddenly started having problems at around the same time-- March or so. It's odd that suddenly we would all have a neighbor with a crappy phone.

I know that my environment is crowded with wifi signals, and not ideal. But it is no more crowded now than it was a few months ago-- when the wifi geo-location was working fine.

The problem that I have with WSOP, and most tech support in general, is that they are unwilling to use all of the information available to narrow down root causes.

Of course, we could be having problems with our equipment. Of course, we could be having interference issues. Do those things explain why a lot of us suddenly started having problems in March? Perhaps. Perhaps we've all been having the problems this whole time and suddenly a post or two started an avalanche of complaints. I know for sure everything was fine for me until March-- perhaps it's naive of me to trust other poster's experiences.

Specifically-- we have asked WSOPBill to check to see if something changed recently in the software, or in the operation of the wifi geolocation service. That answer was never given. In fact, the only thing WSOPBill said was that they didn't see any increase in the number of geo-location failures. But have they not noticed because the failures were not being counted properly? We don't know, because WSOP won't say.

If it wasn't for these forums, I might think that my experiences were isolated, and be more likely to believe that it was something on my end. That's the power of these forums. If we had a responsive WSOP representative instead of a useless tool, everyone would benefit.

Yes WSOPBill-- I think you are a useless tool. I wish that WSOP would replace you with someone who understands how to communicate. The players and WSOP would be better off if someone else had your job.

It could not be said any better. +1000

Geolocation problems threads have been going on since WSOP went online. This is not a new phenomion by any stretch of the imagination.

Crowded is better provided everyone isn't on the same channel

I provided some information on a free tool that could help narrow the issue down, and got no takers.
There have been geolocation issues since day 1. You do understand it is being mandated by the NGCB and is not under the control of WSOP.com, right?
I would assume WSOP has very good data on geolocation faults. I would also assume most of the players are not on 2+2. To be honest, this is the line of thinking that goes on in the online poker is rigged thread. I don't see the logic in it would be +EV for WSOP to lie about it. NGCB wants this to work as bad if not worse than WSOP. If Bill had tech data to show it was faulty plus a thread like this, he could raise a huge stink with the regulators, and perhaps get the requirements loosened.

What are you 7? Or just a self centered egotistical entitled tool? Do you really think anyone is going to listen to you talk about them like that, and then try to be helpful? Jesus Christ, sometimes the answer to a question is no, even if that isn't what you want to hear.

I'll bet not a one of you took him up on the free USB wifi receivers he offered, cuz you might have to do something like go get it.

Maybe you should go play on Lock.

^
Your squabble aside...just wanted to chime in and say that me and everyone I know had their geolocation working fine until the new wsop patch came out in mid-march (where the day after I immediately started having problems after having none previously). That is why many people, myself included, feel that this problem is on the WSOP side entirely and are frustrated at having no useful response from a rep.

LASJayhawk.....sorry for not getting back sooner. I am tech.challenged to say the least but I do have a b/g/n/ adaptor and have had for a year and never had a problem before this change WSOP made 6-8 weeks ago, I honestly believe there is a problem with there geoloc company that they are using. It's just not likely that this many players would suddenly have this problem and this does not include the many who are not on 2+2. I wish I was able to do all of the testing that a more savvy person can. It is just maddening that WSOP has not addressed this issue in a way that would appear to thier customers that they are as concerned as we are. Thanks again

I'm not unsympathetic at all, I just don't think calling Bill names is productive in getting a resolution. And I do know the feeling, when it was cell phone geolocation I got booted so much I stopped playing ring games.

I haven't been booted off once since they went to wifi on both my iThing and my $300 Wally World HP windows 8.1 laptop. I have failed to geolocate on log in a few times, but I've always been in one of the dropouts like I posted above.

It's possible there is some kind of conflict with the client and some version of a driver in the operating system, kind of like the way the sound was broken for a while in windows 7. And that was a problem with windows, not the client.

It's possible there is something in common with people having problems. It might be 1 wifi chipset and driver that is not responding as it should. Or maybe Walmart had a sale on crappy cordless phones in March.

I sure would think trying a USB wifi adapter instead of the one in the computer would be a +EV move.

\\


This post is comical...Ive played 9-12 months with ZERO issues with geo-loacation. Im in the heart of Vegas. Me like many concerned customers have seen an increase in boots(me 10-15) since the update. To blame car alarms, cell phones or neighbors that have not changed since the start is very naive or dumb however you want to put it. Fact is I shouldn't have to install equipment or make any effort to use something that worked fine before an update was done, its -EV for a site to admit an update caused many to be booted cause it lowers value on the quality of the product. Im 100% in belief they know that the update causes issues but will not address it due to it being a hit to their reputation. You are either a schill or too dumb to see reality regardless of the tech jargon you attempt to spew

It is easier to call people names than to make sure the problem isn't on your end, isn't it? Now you will get some technobabble.

Ways the WSOP client could be messed up:
1)It fails to give a reponse to a geolocation request

That would either effect everyone, or be platform specific. Not the case here, so really unlikely.

2) It gives an incorrect response to a geolocation request.

This is possible and could be a nasty to find bug. If the geolocation vender uses BSSID to identify the routers, and the client is pulling up the MAC address instead, some routers made by linksys will be reported incorrectly, and mis located. But that should keep you from logging on in the first place, unless the mis located router is being given more weight do to other signals dropping out.

The geolocation vendor:

1)Bad data in their database

This could be a problem, and if they changed geolocation vendors, and I think they did, could explain the timing. Until the next update of the wifi signals in your area in the vendors database it will be a problem. Apple takes 30-60 days between updates, and while I'm sure they aren't the vendor, I'm sure whoever they are using ATM (LOCAID/Skyhook I think) takes some time as well.

But just like in the case of the client above, this bad data would prevent the login in the first place. So we're back to wifi signals dropping out and giving to much weight to the bad data.

And note this could happen even of they didn't change vendors at a database update. Most of thes guys are tracking more than 200 Million wifi's, there are bound to be errors crop up in every vendors database. Shoot every time somebody moves and takes the wifi with them it will show up in the wrong place for a period of time.

2) Not responding to geolocation requests

This would be random and effect everyone.

Your end:

Wifi signals dropping out.


The upshot is since you can log on, that even if the client is bad and the geolocation vendor has bad data, if you optimize your wifi reception you have >95% chance of solving your problem now, and are way less likely to have problems in the future.

You're right. I shouldn't be calling WSOPBill names.

Bill hasn't posted in over 3 weeks. He has shown no interest in helping us via these forums. He hasn't even shown any interest in PROMOTING WSOP via these forums (think of the things that have happened at WSOP in the past month-- spring series, reload bonus, WSOP satellites, etc.)

I have no intention of apologizing for feeling that WSOPBill is useless, or feeling that both the players and WSOP would be better off with someone else as a 2+2 representative.

The only question is whether I should state those feelings via this public forum. And believe me, that I fully weighed the pros and cons.

Pros:
Maybe things will change. Maybe Bill will start doing a better job. Maybe players here in the forums will feel like they are listened to and appreciated. Maybe, WSOP will find someone else to fill the void that their current representative has created.

Cons:
I'm called a 7 year old, or a self centered egotistical entitled tool.
Bill ignores me, MORE.
I'm booted from these forums.

Or: I could just be quiet and just accept that WSOP sucks and doesn't care about their players.

So-- best case scenario, players are happy, problems are taken seriously, addressed and fixed, and we actually start feeling appreciated. Worst case, a jackass doesn't understand that I'm investing my time to try to do something beneficial for everyone connected to WSOP (even Bill).

As for the other stuff in your post, I really don't think that you know what you're talking about. You make bad assumptions about my intentions, beliefs, and knowledge. And you don't seem to understand the issue that we are talking about in this thread. This is not a general geolocation issue. Many of us have been with WSOP since day 1. I'm not saying that WSOPBill is hiding anything from us (I would have to assume that he knows something)-- but he is not answering questions, or forwarding questions/issues to WSOP.

Last week, customer support started asking people to send in screenshots when the problem occurred (and suddenly, the problem has seemed to occur less frequently) The only info I can imagine those screenshots provide is a date/time. Weeks ago, WSOPBill had the opportunity to check the data, ask questions, try to verify if what we were experiencing was real or not. He couldn't be bothered. Perhaps, if he had taken the problem seriously, we would have suffered for much less time.

Is Bill useless, or useful? It's a public forum-- feel free to voice your opinion

I actually think that a good argument could be made that WSOPBill is harmful.

Here's a poll:WSOPBill: Useless, Useful, Harmful

Here is the thing. Any changes to the 888/wsop software for Nevada have to get approved by the NGCB and that takes a lot of time. Same thing goes for the approved geolocation vendors. So unless they have done something to improve the pipe between the vendor and the wsop servers, nothing could have changed. And if it was the pipe, it would have effected everyone.

But you can bet they do care, if there is any issue, even on your end, I'm sure the want to identify it *before* they have a mass geolocation problem in the middle of the 1st online bracelet event in history.

If it was an issue with the update, they could relatively quickly revert to a previously approved scheme.

And I'm not sure if you've spent much time dealing with their customer service. You might have a different opinion about how much they care. You can certainly read WSOPBill's posts to get an idea of how seriously he took the issue.

I doubt if the client was burning down houses you could get that through the NGCB in a quarter, let alone a week. And if your theory that is was the client update, there would have been another to revert it. Did you get an update?
The whole geolocation thing is more geared around kicking someone off, 'cuz god forbid if someone played a hand in Utah it would be the end of civilization as we know it.

I did a while back. It's really, really bad. They are for the most part going by a script. Shoot I'd bet if you told them you had a wifi site survey and installed a wifi receiver with a range of 1/2 mile, they would come back with check your wifi. But it's not as bad as dealing with someone like Honeywell, trust me.

As to Bill. AFAIK he is a marketing guy. All he can do is go back to 888 and the geolocation vendor and ask what is up. I don't think he has a magic wand.

But quite frankly if I was Bill's boss and looked at things like the name calling and your totally classless poll, I'd tell him you are part of a subset of customers that will never be satisfied, and not to waste his time responding. You're asking him to see your side of the issue without taking his in consideration too.

If expecting decent customer service and a little effort from WSOPBill classifies me as person who can never be satisfied, it's a very sad commentary on the way things are run over there.

I called Bill a "useless tool". Of all the names possible, it doesn't really register that high on the classless-scale. AND, it's a fairly accurate description IMO, at least in regards to his contribution to this forum.

If you look through the threads, you'll see a lot of people post looking for support from WSOPBill. By not providing support and not living up to the expectations of the posters, I believe that his presence here can actually be more harmful than useless. This forum SHOULD have some person from WSOP that can provide support.

You and I are obviously not going to agree. That's cool. I'm not sure I understand your interest in this thread, or why you are so adamant about defending a "marketing guy" who hasn't even promoted the site here for over 3 weeks, but to each his own.