Will try to be as clear as i can.
Last OSS WPN offered a deposit bonus.
I deposited and started playing to clear my bonus.
i realize that the bonus is not tracking my games properly so iam not getting paid.
Played more than 100 games but the system only tracked 18 tournaments.
Sent an email to support explaining all this, they answered me:
[BCP Support #QCY-454-54685]: bonus
x
BlackChipPoker <support@blackchippoker.eu>
21/05
para mim
Dear Mr. xxxxxx
We hope this emails finds you well, we will be happy to be of an assistance.
We have escalated your issue with the OSS bonus to the department in charge, we will be in contact with your resolution shortly.
Please let us know if there is anything else we can do for you, we are at your service!
Kind Regards,
Robin A.BlackChip Poker Support Team.
Need help? For faster service call us anytime: 1-877-314-4195
Would you like to let us know how your service experience is going; please fill the following survey:
www.surveymonkey.com/r/WPN-APRIL2017
Ticket Details
Ticket ID: QCY-454-54685
Department: Poker Solutions
Type: Issue
Status: Closed
Priority: Bonuses
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Got no response so contacted them again:
2/06
para support
Hi
They didnt contact me. Maybe the email was lost in his journey or something like that...
Tkx
.................................................. ............................................
Their answer:
BlackChipPoker <support@blackchippoker.eu>
2/06
para mim
Hello xxxxxx,
We hope this emails finds you well, It's a pleasure for us to be able assist you.
In regards to your concerns, this issue was escalated and as soon as we receive a response from the deparment in charge we will let you know, hopefully with the issue resolved.
We invite you to continue emailing us at or access the Live Chat feature in the Cashier section for faster and easier access to customer service. Plus, we also have toll free phone service which you are welcome to use as well: 1-877-314-4195.
Having trouble making a deposit? Why not ask a friend? Our Player to Player transfers allows friends to send cash to one another with the click of a button. Simply press the ‘P2P Transfer’ button in the poker client cashier and follow the instructions to send funds. Transfers take just minutes in order to be completed!
Please let us know if there is anything else we can do for you, we are at your service!
Kind Regards,
Eric
BlackChip Poker Support Team.
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New OSS about to start and they didnt answer me yet.