Quote:
Originally Posted by chopsy2
No, I was referring to memories. I will give the reps here credit for trying their best but unfortunately that it where it ends. Take a look at memories post responding to mine and it proves my point. What he is saying it that WPNs support is the best of a bad lot. That is totally different than providing great service. It is an unfortunate state for online poker in America where there is no longer a strive by any network for excellence.
And if you have any doubt in a lack of consumer confidence ask yourself how many people have faith that sng 2.0 will actually be released March 15th. If it is anywhere 50/50 I would be amazed.
I wasn't talking about just online poker. I was talking about CS in general for all things that have CS. People will always have a problem they feel isn't being handled correctly. You're always going to have a problem with it because its never going to be 100% perfect
How many people do you know that make it a career path to be a CS rep? I'm not saying the people that do it are dumb, but who wants to be *****ed at for something you can't control and half the time have never even heard of the complaint being made? And even when you can help, its not enough for chopsy because its not "excellence". Maybe they do strive for it but how would we ever know when they take 10 mins to do something and that's not fast enough...
What is really everyone's problem is the difference in time they feel it should take to resolve an issue and the time it actually takes. So they come here, and spout off about bad CS and then when their issue gets resolved, as it always will, they disappear until they have another issue they fell wasn't handled fast enough for their liking. Rinse, repeat.
Basically only the negative is going to end up here, and the positives are never spoken of.