Quote:
Originally Posted by Winning_TD
.......IMHO i am very helpful to anyone that needs it, i am very active even though at times i do get frustrated with what i see. It is me only that tries to deal with every single serious issue posted.......
This is probably why you are overwhelmed. It may have been unintentional, or maybe you took the role yourself but WPN REP and CEO have all but left you to deal with most of the forum. You seem to be the only rep responding in most cases so you are going to take most of the heat unfortunately.
I don't agree with a lot of what CastleFrank is demanding but when CEO is on a public feed and makes a statement, even giving a timeframe, it can be expected that consumers get a little worked up if they are not seeing (or reading) about any progress.
If Castle asks about a pay jump because someone breaking TOS was removed from the structure I don't see why he cannot receive an answer. The policy is either - We have moved everyone up the scale one spot to compensate for unfair play, or - The funds earned by unfair practices have been confiscated. Obviously it was the latter and saying that would make players unhappy, but no response is not the way to handle the situation IMO.
Quote:
Originally Posted by RU18LOL
What does upper management that controls security protocols have anything to do with winning TD? If the CEO of Walmart banned Visa transactions, would you blame a Walmart cashier? Ostracizing Winning TD for WPN business decisions is completely irrational.
This is spot on, but unfortunately there are too many people who would take the problem out on the cashier.
Quote:
Originally Posted by CastleFrank13
.....Not commenting at all is exactly the same as not speaking the truth......
Not commenting is not the same. I don't agree with the total lack of response sometimes but when there are 10 different threads about the same concerns (all speculation and
NO PROOF about those concerns) would you rather see the generic copy and paste response each time? Would a non-response or "Thank you for your concern. It will be forwarded to the correct department." tilt you more? I also think TD had every right to remove those (duplicate) threads.
Quote:
Originally Posted by RU18LOL
We get it, you're a curious little slugger, but you are delusional if you think that WPN should disclose detailed information about past or current investigations. Vague statements to the public are fine, but detailed information about what happened exactly with what accounts is not going to happen. If the people with malicious intent knew what WPN security was thinking or the amount of information they had, it would be pretty easy to optimize their criminal activity right?
And this will be EVERY business's security practice and what has been stated many times already.
Quote:
Originally Posted by CastleFrank13
It means that for the past few years they have been trying to pull the wool over our eyes. It means that they didn't have the proper security measures to control collusion which begs the question what has changed at WPN since then to help improve security. It also means that if they wouldn't admit to a collusion yesterday why would they admit to a botting problem today. Hope that maybe explains my feelings better.
That does explain your feelings better, that doesn't mean they will be providing the information you seek. Security practices will never be made public knowledge. It is not even provided to individuals inside the company who do not need it. This is what keeps these practices "secure".
I don't know how to put it more straightforward than this.
Every business cannot make every customer happy. If you are not happy with the way you were treated or maybe the policies of a business, you need to move on and stop interacting with the business. If you choose to continue using the business and what they have to offer, then you should not be upset about the way they handle their business.