Is there a certain time they generally credit on mondays? I only ask because I see it entered me in the satellite tournament already but haven't received the cash credit.
Also it was supposed to award tickets to one of the wsop qualifiers and instead awarded to the cage qualifier.

yes its supposed to go to the wsop sat

I tried to contact chat about this issue and I literally just got blown off. This company treating me like **** is starting to feel like a regular occurrence.


You are now chatting with Penny M (Poker Solutions Agent) - ACR Support

21:15Penny M:
Hello! Welcome to our Live Chat Department, my name is Penny.

21:15AFritz:
Hi, have the sit and crush payouts from last week been processed yet?

21:17AFritz:
I haven't received the cash payout yet and the satellite was advertised as the wsop package but instead gave me a ticket to the cage satellite.

21:17Penny M:
Hi there, may I please have your username?

21:17AFritz:
aFritzPoker

21:18Penny M:
Thank you. Are you able to hold while I take just a brief moment to check on that information?

21:18AFritz:
yes

21:29AFritz:
hello?

21:30Penny M:
Im not sure why you got that ticket

21:30Penny M:
we are looking for it

21:30Penny M:
allow me a couple of minutes more

21:30AFritz:
okay, have the cash payouts been processed? I haven't gotten that either

21:44AFritz:
hello?

21:46Penny M:
Due to unresponsiveness we will be closing this chat session; my apologies for any inconvenience this may cause. However, if another question or concern arises, don't hesitate to click to chat with us again; we will be happy to assist you.

Got the credit taken care of. Then was told I was wrong and that the client didn't advertise that satellite. LOL

fixed

Yea, I thought about pointing out that happening multiple times as well, but honestly I don't mind slow customer service if it actually takes care of the customers and is helpful.
Sucks that a site I enjoy playing on manages to be actively bad in that department