Quote:
Originally Posted by Winning_TD
We do not allow any bots on the site. We dont respond because im sure players may still not believe us but that is the truth.
:facepalm:
Responding is really good, even if some people don't believe you, it's important to show that you are taking into consideration what everyone is saying and you ease people's fears that way. The approach your network has decided to take just makes everyone uncomfortable and unsure. Just tell people you are looking into it and have talked to the security department. Say that they found nothing, or did find something. Show at least somewhat that you are listening.
Players give you rake, and thus pay your salary, so expecting at leat something in return is not too much to ask for. Just pop and say "Hey, we forwarded your concerns to the proper department, we appreciate you trying to make Winning Poker Network a better and safer place for all players to enjoy the game they love." Done, just like that. That's all it takes.
Instead, you don't do that and you come in here with some "whoa is me, no one ever believes us," bull ****. It's pretty simple, really, just pretend like you care. Your sub-forum has become a cesspool of your mistakes int he past two weeks, and much of that is because you are no responding and trying to talk to players. Instead, threads hundreds of posts long go unattended and players are left wondering where you are in all of this. You have multiple reps here, use them.
I like your site, i really do, but it's crap like this that causes me to feel weary sometimes. We still don't know why the cashier is acting up, or if it's fixed. We still don't know if you are investigating the people who collude (or don't) in DoNs, we still don't know if you are investigating bots (or not bots) in the HUSNGs. Give us some indication of what you are doing, and where are rake money is going.
/rant