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Questions/comments/feedback for WPN Reps Questions/comments/feedback for WPN Reps

02-13-2015 , 01:05 PM
This Sunday will there be a big satty for the million guarantee? If so what time is it starting?
02-13-2015 , 01:05 PM
Ha but not having screen names leaves everyone open to collusion

Lol
02-13-2015 , 01:30 PM
Quote:
Originally Posted by tornunderware
Ha but not having screen names leaves everyone open to collusion

Lol
Seems to be a problem WITH screen names too and I don't hear of people getting refunds here.

So LOL more.
02-14-2015 , 10:40 AM
You need sarcasm radar
02-14-2015 , 03:45 PM
Creates a thread it figured it might be better seen here. Any chance or plans for wsop steps? I see you have satellites but would be greatif you could implement steps as we'll
02-14-2015 , 05:00 PM
Well S&C finished up and the two accounts cashed meaning everyone below them should have finished two spots higher. I am really starting to get the feeling that WPN is just trying to ignore this issue and hopes it will go away. I really hope I am wrong and both reps are just busy but not having a very good feeling about this right now.
02-14-2015 , 06:54 PM
i dunno man. at least they caught some players and actually closed accounts. that should deter it in the future, even if it improved the chance of someone not cheating by 1%, thats a win. i would not expect refunds
02-14-2015 , 06:56 PM
I don't remember hearing about anyone ever getting a collusion refund on wpn. I get the feeling it's something they feel they can skimp on without people noticing or caring.

But that is definitely a major reason for me quitting the site. That and having colluders finish ahead of me in sitncrush.
02-14-2015 , 07:57 PM
Quote:
Originally Posted by p2 dog, p2
i dunno man. at least they caught some players and actually closed accounts. that should deter it in the future, even if it improved the chance of someone not cheating by 1%, thats a win. i would not expect refunds
i look at it this way. By actually giving out some refunds it would actually help spread the word that WPN takes cheating seriously which help even greater in deterring cheats. As it stands right now hardly anyone knows that players have been caught and therefore WPN could be considered open season for collusion.
02-15-2015 , 01:54 PM
OK WPN it has been over a week since the two colluding accounts have been closed and still not a single word regarding any sort of refunds, why the accounts remained ( and cashed) on the Sit and Crush leader board. Clearly you burning your heads in the sand hoping everyone will forget, but people were cheated out of their money and it is your responsibility to fix that since security is one of the reasons we pay rake. Maybe you are afraid by giving any refunds it will be opening some can of worms, I don't know. All I know is that if you don't right the wrongs you are no better than the people who are actually doing the cheating.
02-18-2015 , 08:23 PM
In the name of all that is right and just in the world will you PLEASE stop opening my freaking browser for your tournament series/special tournament announcements EVERY FREAKING TIME I close the software clients? Once is more than freaking enough.
02-18-2015 , 10:18 PM
Quote:
Originally Posted by SycoSteve
In the name of all that is right and just in the world will you PLEASE stop opening my freaking browser for your tournament series/special tournament announcements EVERY FREAKING TIME I close the software clients? Once is more than freaking enough.
this
02-19-2015 , 12:00 PM
WPN Rep,

I made a recent bitcoin withdrawal on ACR on February 9th. It still shows as processing at this moment.

I've made multiple attempts at contacting support and I keep getting the runaround about how they cancelled the transaction (which is not the recent transaction). I keep politely reminding them in the emails that they are referring to the wrong bitcoin withdrawal and they still have not provided me any new information with what is happening with my latest withdrawal that is stuck in limbo.

ACR screenname (traumafoyomomma)

For the others: I dont want to scare off people from the bitcoin feature as I have successfully received withdrawals on the other WPN skins. This recent issue is likely a rare occurance

Last edited by eddiep68; 02-19-2015 at 12:03 PM. Reason: added text
02-19-2015 , 02:03 PM
wpn support extra good, just got support to respond to an issue twice.

02-19-2015 , 05:15 PM
Quote:
Originally Posted by eddiep68
WPN Rep,

I made a recent bitcoin withdrawal on ACR on February 9th. It still shows as processing at this moment.

I've made multiple attempts at contacting support and I keep getting the runaround about how they cancelled the transaction (which is not the recent transaction). I keep politely reminding them in the emails that they are referring to the wrong bitcoin withdrawal and they still have not provided me any new information with what is happening with my latest withdrawal that is stuck in limbo.

ACR screenname (traumafoyomomma)

For the others: I dont want to scare off people from the bitcoin feature as I have successfully received withdrawals on the other WPN skins. This recent issue is likely a rare occurance
Check on this for you. You should have received the funds this morning.
02-19-2015 , 05:42 PM
Thank you WPN Rep.

Confirming all is good now and funds are in my bitcoin wallet now. Thank you for what you do.
02-21-2015 , 02:26 PM
This is pretty standard everytime I contact support.

Quote:
12:22 Your request is important to us. Please wait and one of our operators will be with you shortly.
12:22 Luca G: Hello! Welcome to our Live Chat Department, my name is Luca.
12:22 You are now chatting with Luca G (Poker Solutions Agent) - BlackChipPoker Support
12:22 Austin: My username is AustinS89, I won a million seat and did not get added the 300k seat. I was told 72hours ago I would be added in 48-72 hours.
12:23 Austin: could you look into this and make sure I get added before it starts tomorrow
12:23 Luca G has left the conversation. Click here to leave a message.
Not even gonna bother trying again...I emailed about this issue on the 18th was told I'd be added in 48-72hours...guess I'll email again?

Last edited by RAVegas; 02-21-2015 at 02:37 PM.
02-21-2015 , 03:33 PM
^^^ - yeah not sure why they haven't added you yet. I won a seat a few weeks back in one of the SNC/Beast satellites and was added in 48 hours.

Your other options are to call them up and ask to speak to a supervisor or pm the reps on here to see if they can assist you.
02-23-2015 , 02:49 PM
In the hand history after a tournament is over, can you view everyone's hands like you can on Bovada? I notice that during the tourney you can't even see the hand when someone mucks which is different from any site I have ever played on.
02-23-2015 , 03:16 PM
Quote:
Originally Posted by fozzy71
this
+1. I don't mind if you show it once. But ever time, when nothing changes is annoying.
02-23-2015 , 03:34 PM
Quote:
Originally Posted by stlcardinals
In the hand history after a tournament is over, can you view everyone's hands like you can on Bovada?
No
03-22-2015 , 02:19 PM
Anyone have the numbers on what these freebuys cost the network? The %-ages covered by the Rs/As seems to have been pretty dismal.
03-23-2015 , 02:38 PM
Is it allowed to create a account on several skins or only one account for all the network?
03-23-2015 , 03:14 PM
Quote:
Originally Posted by ComeOnYouMauve
Is it allowed to create a account on several skins or only one account for all the network?
i'm almost 99% sure you can have one account on each different skin.
03-23-2015 , 05:31 PM
Quote:
Originally Posted by LewsTherinXRZ
i'm almost 99% sure you can have one account on each different skin.
I'm 99.99% sure that you are correct.

      
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