I have a problem. I made a withdrawal from PokerKing (a skin from WPN) 2,500$ to Bitcoin in September of 2016. About a week later the status in cashier was changed to "complete". But the money to my Bitcoin wallet was not arrived.
I wrote to PokerKing support. They asked me to specify the bitcoin adress for this transaction. Then they told that first time see such an address, and that they were transferred to another, which is not mine. I wrote to the support of the exchange, where I have my Bitcoin account. I gave them adress that I got from PokerKing support and they checked it and I was told that was really such a transfer (amount and date), but this bill to me is irrelevant. It turns out PokerKing transferred the money to a foreign address. PK support service responded to this, they were transferred to the address I gave, and it does not concern them. I sent them about 10 letters. But they ignore them or respond that nothing can help. As a result, we have a situation that they stole my money. What should I do? Where can I file a complaint against them? Maybe then they will move. 2500$ for me is serious money and I just don't want to lose them.

People usually post email exchanges with support when stuff like this happens

They are the King of Poker after all....

Usually these threads turn out to be someone trying to scam someone.

For starters I'm going to note that Pokerking support is not ACR/BCP/True support. There is a reason this forum is listed as such. For the time being will leave this thread open and decide how an actual member of the ACR team wants to handle it.

Hey guys like Thrash mention Pokerking is not part of our brand. (ACR, BCP,True) and they manage their own costumer service so i recommend you to try to get in contact with them

The last answer from them: https://gyazo.com/be6e02c5e4db4d33160697a145dabde6

I'm 3 months correspondence with them. Where can I write that they somehow began to react?

First of all according to your account OP, PokerKing did not steal your money, they transferred the withdraw to a bitcoin address that isn't yours. Like another poster said, threads like these often turn out to be someone trying to scam someone else, and the strong accusatory nature of the thread title doesn't lend any credibility to your situation since it's clear even by your own account they transferred the funds, they did not seize or keep them.

Here's the issue... the user submits the bitcoin address for the site to send the withdrawal to. The email screenshot you provided they are saying exactly this... you gave us the bitcoin address, we sent it there, it's out of our hands now. So the question is, where did you get that bitcoin address from? Is it totally foreign to you or is it similar to your bitcoin address but something was typo'd?

Once the bitcoin is sent, they can't get it back. Unfortunately there's no recourse for you here that I can see. You have to demonstrate that the bitcoin address you submitted was different from what their record shows before you have any course against them I would think. If they screwed up the bitcoin address and sent the money to the wrong place as a result, then I'd be 100% behind you that they should suffer the burden of their mistake and make it right. But their position is clearly that this isn't what happened, you provided the address it was sent to.

Obviously sites can not compensate you for your error. If they did, scammers could (and would) have money sent to 1 bitcoin address then tell the site I never got it, that's not my bitcoin address, you sent it to the wrong place! Pay me again!

They have nothing to react to. Their position is that they sent the money to the place you told them to send it. If you want to get any further with them you will have to challenge that position with more than just "that's the wrong address, pay me again".

The bitcoin adress I gave them is totaly different.
This one: 13j22Em7VL2UoqqL9Ses8Z3ShLpgYTUiGp
https://gyazo.com/cb46eeaad4881b4f7fb5bbfc12084c9c

The same can do everyone from the support. Send money to his own bitcoin adress and that is.

Excuse my ignorance as I have never used Bitcoin but can you only withdraw to the same account with which you used to fund your pk account with?

No, it's not like that. Bitcoin addresses available are effectively infinite, most prudent users generate a new address for each withdrawal that will all link to their wallet.

Yes it's possible, but really easy to be caught. If the site were doing it there would be a lot of complaints with the same problem, no doubt a number of which would find there way to this forum when the site doesn't help them. If a rogue employee were doing it, again the site would receive numerous complaints and red flags and would be able to figure it out quickly who was stealing the money.

It's possible one of these scenarios is happening to you, but unlikely since at this point you would be the only victim that's come forward and this kind of theft would not be a 1 hit and done thing, especially for only 2500.

The screen shot does nothing to substantiate you gave them a different address than they are saying you gave them. Again they are saying this is what you gave us, this address doesn't link to your account, what made you think giving this address would fund to your account? The argument back to them has to be that's not the address I provided in the cash out form, and any proof you have to that effect. I always screenshot my withdrawal form, but I've never had an issue where I needed it.

Also, please change the title of this thread to something like "problem with bitcoin cash out from PokerKing".

I am not familiar with pokerking but it's clear the accusation that they stole your money is false at this point.

Checking my blockchain wallet now to see if it has $2,500 in it.

Did you attempt a cash out immediately before this one and cancel it? Thus generating a 2nd address and possibly BTC going to 1st address generated. This has happened at least once to a person on another site.

How can I do that? I mean change the title.

This shouldn't matter for cash outs. Even if he canceled a cash out and generated a new bitcoin address to do a new cash out, both addresses would still put the bitcoin in his wallet.

Try edit on the OP and advanced edit I think. If not able then a mod like Thrash should be able to edit it.

That was the point I was going to make if the above was true. But, in the case on the other site, since the address wasn't the one he was looking for and the received funds weren't reflected in his wallet balance, it seemed to him he was ripped off. Just trying to find out if, by chance he had generated a previous address and cancelled it right before proceeding with a new request. If that was the case, then we could try to see if he had done what the other poster had done and try to locate received funds in wallet.