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Old 05-22-2017, 11:13 AM   #101
Megafish1
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Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by KruellaDeville View Post
+1 this is happening to me as well. Also on a Macbook. I can't open lobbies most of the time and when I click statistics (to see what rank I am in in the tourney) it says "No statistics for the current client session."

Hopefully this gets fixed soon.
Same issue here on a mac. They need to get there **** together with the mac client. It is a POS.
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Old 05-25-2017, 11:39 AM   #102
182guy
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Re: Player Issues EDIT - PM me!

the client just forze, I closed and opned it again and nothing
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Old 05-26-2017, 07:44 PM   #103
DZ McNasty
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Re: Player Issues EDIT - PM me!

I don't seem to be accumulating player points. I also have no store in my UI when I login. Should I email support ? I sent a PM to winning_td.


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Old 05-26-2017, 08:33 PM   #104
Squiz2
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Re: Player Issues EDIT - PM me!

I can't send you a PM, I guess I haven't enough forum messages to do that. I opened a thread here http://forumserver.twoplustwo.com/21...italy-1668548/
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Old 05-28-2017, 08:22 AM   #105
Mohsen
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Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by DZ McNasty View Post
I don't seem to be accumulating player points. I also have no store in my UI when I login. Should I email support ? I sent a PM to winning_td.


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I am at 27% flat rackeback.
I get 3bb/100 always..
2 days ago I played 4K hands, so I should get around $12.
But I got about $2!!
So this is not just my problem...

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Old 05-28-2017, 03:55 PM   #106
Mohsen
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Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by Mohsen View Post
I am at 27% flat rackeback.
I get 3bb/100 always..
2 days ago I played 4K hands, so I should get around $12.
But I got about $2!!
So this is not just my problem...

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Just about 2 hours ago, my rakeback showed in my reward page.
So I'm Okay.


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Old 06-04-2017, 12:46 AM   #107
River_King
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Re: Player Issues EDIT - PM me!

Hello,

I have been having some issues with the VIP points but I can't figure out how to do a PM.

Sorry, I'm new to this.
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Old 06-07-2017, 04:33 AM   #108
5ive
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Re: Player Issues EDIT - PM me!

Posting here also to say W_TD responded quickly to my PM and handled my 'free monthly cashout' problem.
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Old 06-14-2017, 04:59 PM   #109
aFritzPoker
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Re: Player Issues EDIT - PM me!

I've had a couple of the PLO8 on demand tournaments that ended about 20 minutes ago that havent awarded funds yet still and in the financial history it says I got nothing get cashed three, including a 2nd place. Is it normal that they can take longer than that to credit to my acccount balance? thanks
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Old 07-01-2017, 07:13 AM   #110
SpadeWar
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Re: Player Issues EDIT - PM me!

Can't log on to sports book. Been down over 24 hours
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Old 07-01-2017, 10:34 AM   #111
STLNolaWoj
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Re: Player Issues EDIT - PM me!

Pm sent.
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Old 07-13-2017, 08:50 AM   #112
182guy
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Re: Player Issues EDIT - PM me!

Problems again with spawning tables at least at 6max nl10
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Old 08-03-2017, 02:42 PM   #113
Pagasses...
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Re: Player Issues EDIT - PM me!

Tried the online support but its just impossible... Today, in the 1k gtd 6,60 rebuy that starts at 16h my time, 11am in us, the structure was broke. The lobby and the tittle bar had the antes at 250/500 but they were already at 500/1000. I entered the tourney thinking it will run with the structure you have in the tourney lobby.
At one point i had to quit cause the rebuy was 1 bb.
You have one 6r 2 hours latter with that structure where at the end you are rebuying for 2 bbs but i dont play it.
I thinks its obvious i should be refunded of all the money i invested in the tourney.
Tkx
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Old 08-09-2017, 03:57 AM   #114
OneLevelHigher
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Re: Player Issues EDIT - PM me!

You guys are holding my money hostage until I pay $1000 of rake . Please process my cashout or I will create threads exposing your hidden policy of forcing players to play.

I deposited $9500, played some 25/50NL on America's Cardroom. Decided the games were too tough so I tried to withdraw. First withdrawal for $4000 was perfect, then when I tried to get the rest of the money out ($7600) they canceled my request and told me I had to pay at least $950 of rake before I could withdraw any money.

This is a straight up scam. I don't want to play, give me back my money. I can't believe 2+2 allows ads for this ponzi scheme on their forums.
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Old 08-09-2017, 04:11 AM   #115
Mohsen
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Re: Player Issues EDIT - PM me!

First of all i suggest trying customer service.
2- Is there a specific mention about cashouts and how much you have to rake to be able to cashout? If there is, so you AGREED to this terms when signed up there!
3- imo, WPN (or any other website on this matter) is not a bank that you put your money in for some time, then ask for a withdraw.. So asking users to make some rake before they are allowed to withdraw is not unreasonable by any mean imo!
Sure, things happen and you might need to cashout sometimes, in that case you need to contact support and sort if out... This is just my opinion and I'm not related to WPN or anything!
Cheers

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Old 08-09-2017, 04:26 AM   #116
OneLevelHigher
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Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by Mohsen View Post
First of all i suggest trying customer service.
2- Is there a specific mention about cashouts and how much you have to rake to be able to cashout? If there is, so you AGREED to this terms when signed up there!
3- imo, WPN (or any other website on this matter) is not a bank that you put your money in for some time, then ask for a withdraw.. So asking users to make some rake before they are allowed to withdraw is not unreasonable by any mean imo!
Sure, things happen and you might need to cashout sometimes, in that case you need to contact support and sort if out... This is just my opinion and I'm not related to WPN or anything!
Cheers

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Contacted support 7 times to no avail. They don't want to help. This is my last resort...

Also you sound weirdly biased. Some of the stuff you said makes you sound exactly like an ACR rep to be honest.

Telling someone that they cant get their money out of their account until they lose $1000 to rake AFTER the player deposits is a scam. I don't care that they want to make money off my deposit, it's my money and I don't want to play on their site. Incredibly shady, unheard of, never has happened to me on any other poker site.

Briefly mentioning it in one sentence of the terms and conditions isn't disclosing this policy clearly. 0% of players are sitting there and reading 20 pages of legal jargon to find the one line where it says they can't get their money off the site. Complete scam.
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Old 08-09-2017, 07:40 AM   #117
Mohsen
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Re: Player Issues EDIT - PM me!

In no condition I'm saying you're money should not be returned to you! I'm just saying my opinion on the matter.
About other sites, I don't know about them all, But in BOL I deposited 300 bucks, played less than 3K hand and then withdraw all my money the very next day and I agree with you that no other network might not have the same policy.
But I'm just saying this policy is not "unheard of" or "crazy" as I see it!
About not reading the TOS, that is just not an excuse. Not legally, ethically, not in any other way...
Contact WPN_Rep he will help you on this.

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Old 08-09-2017, 12:10 PM   #118
Winning_TD
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Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by OneLevelHigher View Post
Contacted support 7 times to no avail. They don't want to help. This is my last resort...

Also you sound weirdly biased. Some of the stuff you said makes you sound exactly like an ACR rep to be honest.

Telling someone that they cant get their money out of their account until they lose $1000 to rake AFTER the player deposits is a scam. I don't care that they want to make money off my deposit, it's my money and I don't want to play on their site. Incredibly shady, unheard of, never has happened to me on any other poker site.

Briefly mentioning it in one sentence of the terms and conditions isn't disclosing this policy clearly. 0% of players are sitting there and reading 20 pages of legal jargon to find the one line where it says they can't get their money off the site. Complete scam.
No one said about losing $1000 at any stage. 10% of your deposit yes.
Also T&C are generally like that, all mixed into the same page.
Calling us shady when its out there wont get me to help you. I hate that word its so ridiculous
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Old 08-09-2017, 01:11 PM   #119
chopsy2
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Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by OneLevelHigher View Post
Contacted support 7 times to no avail. They don't want to help. This is my last resort...

Also you sound weirdly biased. Some of the stuff you said makes you sound exactly like an ACR rep to be honest.

Telling someone that they cant get their money out of their account until they lose $1000 to rake AFTER the player deposits is a scam. I don't care that they want to make money off my deposit, it's my money and I don't want to play on their site. Incredibly shady, unheard of, never has happened to me on any other poker site.

Briefly mentioning it in one sentence of the terms and conditions isn't disclosing this policy clearly. 0% of players are sitting there and reading 20 pages of legal jargon to find the one line where it says they can't get their money off the site. Complete scam.
Just a quick question for you but if you were to play through the 1k rake in one week how much would you be getting back in rb and beast prize?
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Old 08-09-2017, 01:39 PM   #120
a dewd
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Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by OneLevelHigher View Post
You guys are holding my money hostage until I pay $1000 of rake . Please process my cashout or I will create threads exposing your hidden policy of forcing players to play.

I deposited $9500, played some 25/50NL on America's Cardroom. Decided the games were too tough so I tried to withdraw. First withdrawal for $4000 was perfect, then when I tried to get the rest of the money out ($7600) they canceled my request and told me I had to pay at least $950 of rake before I could withdraw any money.

This is a straight up scam. I don't want to play, give me back my money. I can't believe 2+2 allows ads for this ponzi scheme on their forums.
Not a scam no matter how much you dislike it. Whether you read it or not, it was public knowledge. You obviously have no idea of what a Ponzi scam is either.

Why not P2P with someone and have them send it to you directly??
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Old 08-09-2017, 11:04 PM   #121
OneLevelHigher
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Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by chopsy2 View Post
Just a quick question for you but if you were to play through the 1k rake in one week how much would you be getting back in rb and beast prize?
I would get back 200 bucks from the deposit bonus assuming I didn't bust my roll from being forced to play

It's just really shady because they don't tell you about it when you deposit. It just surprises you when you try to get your money out and they cancel your withdrawal request
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Old 08-09-2017, 11:09 PM   #122
OneLevelHigher
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Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by Winning_TD View Post
No one said about losing $1000 at any stage. 10% of your deposit yes.
Also T&C are generally like that, all mixed into the same page.
Calling us shady when its out there wont get me to help you. I hate that word its so ridiculous
Thanks for telling us about this hidden policy after we deposit our money and realize we can't get it out

You haven't even read your own terms and conditions, please don't tell me you expected me to.

This situation is outrageous. The reason some people defend it is because they don't have the issue as most play many hands of the lower stakes games where there is relatively higher rake and the 10% hits them long before they want to withdraw.
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Old 08-10-2017, 01:35 AM   #123
Mohsen
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Re: Player Issues EDIT - PM me!

Yeah everybody is paranoid, or with WPN, or shady, or an idiot to you...
At this stage this is obv that you have no logic on the matter what so ever and just throwing words around!
Read before you sign! As simple as that :-)

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Old 08-10-2017, 02:04 PM   #124
Winning_TD
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Re: Player Issues EDIT - PM me!

In no world when you deposit on bet365 in my case or any poker site do they give you any info like that.

People have a choice to read them or dont read them, i never do but however i do know my own terms and conditions, thanks for your concern.

Your comment about lower stakes games having higher rake is just ridiculous. People that player lower wont dep 10k and have that issue they may dep $100 and have to rake 10.

What is it with that word shady.. When its public knowledge how on earth can it be shady?
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Old 08-10-2017, 02:20 PM   #125
chopsy2
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Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by OneLevelHigher View Post
I would get back 200 bucks from the deposit bonus assuming I didn't bust my roll from being forced to play

It's just really shady because they don't tell you about it when you deposit. It just surprises you when you try to get your money out and they cancel your withdrawal request
Not only would you get your deposit bonus but you would also get a cash prize from the beast. It's been awhile since I played cash on WPN but with your deposit bonus + beast prize I think you might get close to your 1k rake paid back. So it seems ridiculous to me that you are saying WPN is stealing from you when you could put in a little effort and they will give it right back to you.
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