Quote:
Originally Posted by tgiggity
I'm not saying this is standard or common, and I understand that maybe there's a good explanation for why I still don't have my money. I just think that it's pretty ridiculous that they won't even look into the issue for another 2 weeks, as if the check is somehow still on its way. Just wish they had competent support to resolve issues like this
This is an important observation, but it's not just about cashing out.
There have been a lot of reports of incompetent support. In one of my cases, I told the support person that my table was lagging and freezing and support said that the entire tournament (or all of them, I'm not sure) had been paused.
I started giving the support person real time reports of what was going on at my table: time clocks running down, an orbit taking several minutes, etc. I gave the guy my tournament and table numbers. He didn't bother to check what I was telling him, he just kept insisting that everything was paused.
It would have taken less than a minute to check what I was telling him. All he had to do was look at my table. I'm convinced that the problem is that front line support people are not empowered, or trained, or both, to provide meaningful support.
Last edited by Poker Clif; 02-07-2017 at 12:51 AM.
Reason: spelling