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Not getting bonus cleared with rakeback Not getting bonus cleared with rakeback

07-03-2017 , 08:00 PM
Quote:
Originally Posted by September.28
Calling the customer service telephone today finally got my bonus meter fixed. Chat proved to be worthless for me.
UPDATE:

Actually they did NOT fix my bonus meter. All they did was calculate the points that weren't registering and added them to my bonus meter and I was able to click the redeem button to collect that money owed me. So I was able to collect any bonus points that I had earned. But as usual my bonus meter is NOT moving so that I can collect the remaining money on my deposit bonus. I will have to deal with customer service once again.

I will not be depositing again. And there is no way I would recommend to any of my friends to deposit on WPN. Deposits are the life blood of a poker site and WPN not having everything dealing with deposits working 100% perfect is very telling about the brain power behind WPN. Instead of having the depoit bonus meter working perfectly they are programming Avatars. Really WPN???
07-03-2017 , 10:24 PM
Is any one else having trouble with the client? It's been slow all day, and the rewards tab is completely unresponsive. So I can't even access the bonus menu any more. It's just stuck on a white screen. Sometimes I can get the options to pop up (current status, medals, bonuses, etc) but nothing happens when u click on them.

All these problems happened after the last update.
07-03-2017 , 11:13 PM
Same white screen freeze here.

On a side note, the Rewards tab lists the normal "status, "medals", "bonus", "exchange" and "race"...but just for a split second when I first click on Rewards it also lists "challenges". I don't remember there ever being anything called "challenges" so I guess it is a glimpse into a future addition to the poker site (unless "challenges" was something from the past that I don't remember.) Either way there is rogue code in the matrix. They need to stop adding new things and fix the things they already have.

      
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