My Norton anti virus software just deleted ACR - Winning Poker Network -- Two Plus Two Poker Forums

I had the same exact problem. Sometimes this happens with updates, Norton flags stuff to be on the safe side. In my case it removed the .exe file without giving me the option to over ride.

Here's what I did to fix:

Uninstall ACR
turn off Norton antivirus
Re-install from their website
turn Norton back on.

Works fine now.

04-15-2015 , 01:17 PM

IntheNow

journeyman

Join Date: Apr 2011 Posts: 363

I've been having same issues on one of my computers for a week or so. On my main computer this started happening yesterday. I did the whole un-install turn off norton thing, and it worked yesterday. But wouldn't open today when turned my computer on. I'm actually re-installing the client right now. I'm so sick of un-installing/re-installing, prob done it over 10 times in last week.

Anyone else have a fix or any other suggestions?

04-15-2015 , 01:32 PM

spaceman

grinder

Join Date: May 2012 Posts: 460

I had Norton reinstall for me remotely. I'm thinking of getting rid of them because I'd like to try HM2 and Norton seems to interfere with that too.

04-15-2015 , 01:34 PM

glutenfree

old hand

Join Date: Sep 2005 Posts: 1,766

Quote:

Originally Posted by IntheNow

I think Norton's auto-protect feature is flagging the exe file when you run the software. Not 100% sure on that but you can set it in the exemptions list and see if that resolves. I just set mine there and ACR closed and reopened fine.

Open Norton, go to settings, Antivirus and SONAR Exclusions, and configure for Items to exclude from Auto-Protect...

Click the add drop down, select files, and use the folder search to add AmericasCardroom.exe

04-15-2015 , 01:38 PM

glutenfree

old hand

Join Date: Sep 2005 Posts: 1,766

Quote:

Originally Posted by spaceman

I had Norton reinstall for me remotely. I'm thinking of getting rid of them because I'd like to try HM2 and Norton seems to interfere with that too.

Norton sometimes dingles with PT4 updates as well. It's a bit of a PITA in the moment, but personally I'd rather they be flagging stuff they're not sure about than letting it all pass through. Try adding the stuff you trust like HM2 to the exemptions list.

04-15-2015 , 04:34 PM

IntheNow

journeyman

Join Date: Apr 2011 Posts: 363

Quote:

Originally Posted by glutenfree

Yeah before I read this, I just tried to open it again w/ norton on and the SONAR exclusions thing removed it again. But I clicked on details and had it exempted and re-configured or re-installed. It works now. Thanks for the suggestion.

04-15-2015 , 06:08 PM

Jozzy

enthusiast

Join Date: Nov 2014 Posts: 55

Tight moves

04-16-2015 , 11:10 AM

WPN_REP

Winning Poker Network Rep

Join Date: Oct 2013 Posts: 457

quick solution for this issue is:
1-uninstall the program off your comp
2-turn off your anti-virus
3-download program, install, and run
4-turn anti-virus back on

04-16-2015 , 11:27 AM

#10

glutenfree

old hand

Join Date: Sep 2005 Posts: 1,766

Quote:

Originally Posted by WPN_REP

quick solution for this issue is:
1-uninstall the program off your comp
2-turn off your anti-virus
3-download program, install, and run
4-turn anti-virus back on

What a novel idea, thanks for the tip.

04-19-2015 , 07:41 AM

#11

viking1

adept

Join Date: Jan 2011 Posts: 907

Quote:

Originally Posted by spaceman

I tried to log on, Norton identified a high security risk and deleted file. Help? I sent email as well to support.

You should consider yourself lucky.

05-16-2015 , 12:11 AM

#12

goodsaint

veteran

Join Date: Nov 2012 Posts: 2,377

Quote:

Originally Posted by WPN_REP

quick solution for this issue is:
1-uninstall the program off your comp
2-turn off your anti-virus
3-download program, install, and run
4-turn anti-virus back on

Would you advise this solution for McAfee also? It identified ACR download as possibly containing viruses, spyware, ect. Have not downloaded yet.

05-16-2015 , 09:27 AM

#13

DustinOGCharger

self-banned

Join Date: Aug 2014 Posts: 528

Quote:

Originally Posted by goodsaint

Would you advise this solution for McAfee also? It identified ACR download as possibly containing viruses, spyware, ect. Have not downloaded yet.

No don't do it.

05-16-2015 , 01:57 PM

#14

james_harrison

self-banned

Join Date: Sep 2014 Posts: 288

yeah, Bitdefender flagged it as potentially malicious so I made my screenname on ACR PotMalicious.

My reads (but no confirmed source) say that this site is a rigged scam because they falsely advertised that id get free 5$ within 24 hours of signing up.

also I saw that video where the guy got a royal flush In the million dollar tournament and get kept on repeatedly getting disconnected.

Either way, I set BitDefender to allow and to monitor this software.

05-16-2015 , 03:20 PM

#15

goodsaint

veteran

Join Date: Nov 2012 Posts: 2,377

Quote:

Originally Posted by DustinOGCharger

No don't do it.

Why not?

05-20-2015 , 04:56 PM

#16

goodsaint

veteran

Join Date: Nov 2012 Posts: 2,377

Being on the slightly computer illiterate side, I'm reluctant to install this program without further info. College final exams over. Will wait on son to return home.

05-20-2015 , 06:08 PM

#17

WPN_REP

Winning Poker Network Rep

Join Date: Oct 2013 Posts: 457

Quote:

Originally Posted by goodsaint

Would you advise this solution for McAfee also? It identified ACR download as possibly containing viruses, spyware, ect. Have not downloaded yet.

Yes i would advise the same steps
1-uninstall the program off your comp
2-turn off your anti-virus
3-download program, install, and run
4-turn anti-virus back on
the reason why your antivirus is not allowing its because when we make a a new update the antivirus will block it.

05-20-2015 , 06:58 PM

#18

goodsaint

veteran

Join Date: Nov 2012 Posts: 2,377

Quote:

Originally Posted by WPN_REP

OK. Thanks.

10-11-2015 , 01:04 PM

#19

Deuce2High

veteran

Join Date: Oct 2004 Posts: 2,596

Quote:

Originally Posted by glutenfree

This seems like the more surefire solution.

10-12-2015 , 02:40 AM

#20

ibolxijuf

grinder

Join Date: May 2013 Posts: 521

Quote:

Originally Posted by Deuce2High

This seems like the more surefire solution.

100%

10-13-2015 , 03:52 PM

#21

idun215

veteran

Join Date: Jul 2012 Posts: 3,015

so tried opening both today and they were both deleted by norton sonar anybody else have this problem.

10-14-2015 , 12:33 AM

#22

Doomswitch Engage

stranger

Join Date: Oct 2015 Posts: 11

Quote:

Originally Posted by idun215

so tried opening both today and they were both deleted by Norton sonar anybody else have this problem.

I used to have the same problem. Here's my solution...

1. Assuming Norton has already removed AmericasCardroom.exe, re-install it.

2. After install don't hit "run". Uncheck the box and close the installer after completion.

3. Right-click the Norton system tray icon and click "Open Norton Premier 360"

4. Near top right you'll see "Settings"

5. From there click "Administrative tools"

6. Scroll down to "Program exclusions" Click on "configure [+]"

7. Locate directory where you installed AmericasCardroom. Select AmericasCardroom.exe

This should prevent any further "detection"/deletion of ACR.

Last edited by Doomswitch Engage; 10-14-2015 at 12:53 AM.

11-20-2015 , 09:56 PM

#23

CAJ

newbie

Join Date: Aug 2003 Posts: 39

Norton just deleted ACR off my laptop.

11-29-2015 , 06:52 PM

#24

CAJ

newbie

Join Date: Aug 2003 Posts: 39

Downloaded ACR yesterday and had no issues.

12-01-2015 , 02:09 AM

#25

DrDanimal

old hand

Join Date: Nov 2011 Posts: 1,502

No money in poker, virus software is solid.

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