I am hope to get help here. My friend and I account locked for 2 week already only get 1 email. We play 1 time together one time. We not see cards and he just want play with me. Not matter i play long time on site and never have problem? Why now cannot play with friend? please respond. Now you take both our money.

Seems like you got caught cheating. Making sob stories now probably won't help you. How does it feel to cheat and rob players of their money? Glad you got caught.

I lose a lot in game. More than he win. I not ask you jerk. My friend tell me post here. We not cheat. Can see hand history and know stoopid farang. I make him account. If i want cheat i make another name. Not concern you and post not for you.

Why is this non-English speaking cheater calling me names? lol

What if.....the person actually didn't cheat or the account is locked for another reason? Then the person calling you names would be right since you haplessly labelled them a cheat with zero awareness of what happened. Maybe they even posted here to get an explanation because online customer service sucks.

It could be a violation of the T & C that was done inadvertently (I did that once), there could have been someone that reported as collusion, or maybe some other reason. With zero info other than a short message of 'please help', jumping in to offer a snide reply fifteen minutes after asking for assistance is probably not the kind of help they were looking for, how bout dah? I could be wrong, but I believe Polk posted about his account being locked up once

OP, one of the online reps will probably see this and be able to offer you a thousand times greater assistance than emailing. What did the email say the reason was?

I am curious as to what customer service said the reason your account was locked. Have you even tried to contact them or did you just come straight to this forum to post your complaint? To me with the small amount of info that you have provided it seems the ties between the two accounts are pretty strong so locking both accounts seem correct.

I can play that game, too. Here it goes:

What if......he's a damn cheater and got caught. /thread

That's one possibility, but not the only one, so far from /thread. Feel free to /your time in this thread. If this is how you behave all the time you should be used to being called names, and much worse than jerk.

But here you are contributing absolutely nothing to the topic of this thread. Take your own advice possibly and /your time in this thread.

Then if they cheated, glad they are banned.

The difference between our views is, I don't see the logic in condemning someone where I have zero understanding or knowledge of what happened. I prefer to know the target first and then shoot, instead of firing away and asking questions later. For all I know, it could have been a deposit was made and then they instantly played a game, came back with a decline issue from processor so funds/account is frozen until it is resolved.

They usually don't just lock up accounts for no reason, but perceived cheating is not the only one. I try to be civil.

To fair to nick though, the only info op has provided has been that she and her friend were playing together at the same table while he was playing on an account that she said she created for him. If that is going to be the only evidence provided I think the only conclusion that someone would think WPN came to was that they cheated. I agree with you though there are many other reasons why the accounts could have been locked so lets see if maybe op will share hh or something else that can give everyone more insight into the matter.

True, but to be fair she said she made him the account after nick called her a cheater, so he still jumped to a conclusion based on exactly zero facts and was a db about it.

I'm with you guys, if OP cheated then they should be banned, no question. If their accounts have been locked for 2 weeks with only 1 email and no explanations then it seems right that OP would be frustrated. Pretty sure we are not getting the whole story and OP not being well versed in English doesn't help.

To answer nick's question, why are you being called names... when you behave like a jerk, sometimes people call you one. If they cheated they will not get their funds back and will be banned, and rightly so. But the reality is we don't know for sure and we will likely never know unless OP comes back here and tells us the end result, as WPN will not share their security investigation with us on the forums. If OP stays banned though then we will know by default that WPN concluded they were cheating. We all share your hatred for cheaters bro, just not your whimsical flight to conclusions without facts.

And that's exactly it. They don't lock up accounts for no reason. I've been playing for many years and have never had any problems as have countless others. The ones that have problems from what I've seen are the ones that attempt to do shady business. This person did something shady and was caught, but is now trying to make some public BS to get some pity points. You can buy it if you wish, but I certainly will not.

I see no new users making accounts in this thread after I called the OP a cheater. What are you talking about? Or was that a typo?

I was asking why am I being called names in jest. Apply some common sense. Perhaps the "lol" should have given it away. This site is filled with tons of bots and cheaters, and then when WPN does something about it, you want to play lawyer. You go right ahead. I will call it like I see it. Don't do shady business and you won't be banned.

We still won't know for sure even if the OP does that. Liars will tell you what they want you to believe. Kind of like politics.

I'm not buying anything, just looking at the facts, of which we actually know very little. The OP's account being frozen does not equate to cheating automatically, it's standard practice for security to freeze an account during an investigation. Sometimes that leads to a permanent ban, and sometimes not. Like a dewd, I prefer to gather information before reaching conclusions. Nothing the OP has provided so far makes me feel they are cheating or not cheating, some good info would be what chopsy has asked, what did support/security say was the reason for the investigation? OP you got 1 email, what did it say?

nick I do agree that someone coming on here asking for a pity party with no info does not get my pity. Clearly OP is leaving out details, which is often the case in these threads. All OP said is I played with my friend one time, and my account is locked. Well we can agree that's not why. I have a number of friends who play on the same sites I do and we occasionally bump into each other in a tourney or what not, and I've never had my account investigated nor have they. You are right, sites don't do this lightly. It's not enough to brand them cheaters though imo, although they certainly may be in the end.

I've been playing for more than ten years online. I would have had my account and son's account locked up if I was not on the phone with customer service. His bank would not allow foreign transactions. I said he could use my card and when I tried to input the info, the system refused it. I called customer service and they told me that the same card number on two different accounts on same skin could have been deemed to be multiple accounts. He had to get a supervisor, so he claimed, to insure my account would not have been frozen. A simple innocent mistake could have screwed me over evidently.

My son plays and when he is home on leave, we have to coordinate to not play the same games due to IP address issues. There are several ways you can get your account frozen. I can easily see the frustration in the OP with receiving a total of one email and no further information. I would not assume that they were cheating, just like I would not assume every time someone posts a comment about player XXX is a bot to be accurate. The claim of bot and collusion activity is greatly exaggerated. That is not to say there is not a problem, but it is across all networks. I would also think that most people that intend to cheat realize they got caught and then go about recreating a new way to do it. Posting in a forum is not going to correct matters for them.

WPN may be proactive here, 100% in the right, a miscommunication, or OP could be completely innocent. The blind accusation is what is wrong. Liars lie, but that does not conflate to the OP being a liar. The obvious language issue could hinder the point they are trying to make.

If they are cheating, ban them forever. If there is a mistake, fix it for them. I am far more open to someone having their account locked up after I found out mine supposedly could have been, due to something completely unrelated to playing poker. People have posted about account issues and they were resolved in favor to the player.

We agree what should happen to cheaters, I just like to give people the benefit of the doubt. OP may have honestly been asking for assistance. As far as politicians go....let them all rot.

And we never will know the facts as these are forums. We will know what the OP says and we have to choose whether we believe it or not. I do not believe this person's story. You are entitled to your opinion as I am mine, but we can never know fact from fiction.

Gather all the information you want, my friend. Unless you are seeing what WPN is seeing behind the scenes, you will never know facts from fiction.

You'll never know for sure. You can only know what the OP says and choose whether to believe it or not. I know I sound like a broken record, but you can never know if what the OP is saying is fact or fiction.

Basically, we're just going to have to trust WPN's judgment on this one in my opinion. I do thank you for curing my boredome at work. This has been somewhat entertaining.

Why didn't you do P2P transfer? Or is it on a site that doesn't allow it? Just curious. Customer service was responding though from what you say. OP is saying that they got one email, so either they didn't even try to correct the situation (hence they knew they were guilty and didn't bother) or they did try and WPN ignored them as WPN knows they are 100% guilty. I'm sure most WPN users will agree that WPN has decent customer service which makes this player's story even less believable. Heck, you can even chat with WPN when needed.

Military? Just curious.

That's understandable. Playing at the same table from the same IP address is definitely along the lines of shadiness.

stoopid farang

He wanted the first deposit bonus and it was WPN. The only time I had truly ridiculous customer service issues when my LB points were not adding up. They just told me they were accurate with no accounting. I have had an instance where it took a really long time for them to respond to an email. WTD here was of great assistance and the matter was resolved within hours.

Yeah, he is in the army. We are a long time military family, mostly Marines.

haha he probably american glad they caught you , such a rude thing. Can't even spell stupid .

I not get email at all. my friend get email say explain relationship between us. he do an nothing back.

[QUOTE=nick619;51762042]Why didn't you do P2P transfer? Or is it on a site that doesn't allow it? Just curious. Customer service was responding though from what you say. OP is saying that they got one email, so either they didn't even try to correct the situation (hence they knew they were guilty and didn't bother) or they did try and WPN ignored them as WPN knows they are 100% guilty. I'm sure most WPN users will agree that WPN has decent customer service which makes this player's story even less believable. Heck, you can even chat with WPN when needed.

We not on same network. I play sekabet but now cannot take bitcoin. Very hard to cashout or deposit if not bitcoin. he want play with me so i find bitocin site. I know i am fish and gamble a lot baccarat and sports.

I make account for him and deposit and play 3 hour only. I lose a lot and he win. I am just try to get someone talk to me from wpn because we both contact and they not say anything. just say under investigation. weeks now and we only play 1 time!

And yet...

C'mon, man. No need to be a jerk just for the sake of being a jerk.

glgl

If that is true, then that right there is the problem. You cannot make an account for another player and you certainly can't deposit for that player. To WPN, it would look like you have two accounts.

But like I said, I think there's more to the story or a completely different story not being told here.