I was heads up in one and chip leader in the other. Will I get a refund?? It's back up now. I clicked take my seat and tables popped up but no ones at the tables including myself

Now says tournament suspended by host

Same thing happened to me. wtf

yeah this is bull - joined 4 games, heads up in 2 of them and it shuts down, getting disconnect messages but my internet works completely fine.

Yeah it is bs, I was just in another one heads up with a 2 to 1 chip lead and its froze

I am chip lead heads up in 3 10.00 ones, all froze. This is ridiculous

Tourney ID's

2291927
2291928
2291930

think this stuff belongs in the lag/disconnect thread
or maybe jackpot disconns should have their own special section hah

be patient guys.. they just added this feature. better to have them work out the glitches now than later

We did reset the Winners List because it wasn't working correctly, and the games running did get cancelled. Refunds will be done shortly. This is a fine time to give the refund policy (I see it's not on our webpage yet):

If a JP game gets cancelled:

If the prizepool is less than 3x the buyin, players are refunded their buyins.

If the prizepool is 3x or greater the buyin and there is no deal, the prizepool is distributed by chip count.

If players made a deal in the JP game, the prizepool in play is only 10% of the total prizepool. Each player receives the 30% deal, and the remaining 10% is distributed by chip count.

its their way of telling you hit the jackpot

So if it was a $2 jackpot poker and the prize was $12, that gets split by chip count? I was lagged out of another jackpot, think it was only $4, I was chip leader and got blinded out cause it wouldn't load back up

What happens if the game was not "cancelled" but rather there was a 15 minute disconnect in the middle. Some players managed to play hands while others were disconnected. Then the tournaments came back and were played to finish. I assume you are refunding these as well even if they finished, because players were blinded out.

I'll spell out the disconnect policy in the Jackpot Poker thread later.

And they crash again.

Yep and I'm at 4 tables, 2 heads up. I'm done for the day. Hopefully tomorrow will be better

Well, players...

Complications with Jackpot Poker, and we need to take them down for the night. We hope to have them back tomorrow.

As we do, we'll refund players for incomplete Jackpot Poker games.