I made a first deposit yesterday afternoon via MG at a retail location, paid in cash. Support ballparked me 45-60 min for it to clear, then warned it could take a maximum of 8 hours in rare cases.

It's going on 20 hours now ... I used MG cash because I wanted to start playing ASAP, and I realize 20 hours isn't really that long, but the CS reps haven't been the most helpful, and I'm a little concerned. I am not new to online poker, I realize the situation with regard to these sites moving money around, I think I'm just looking for people to say the same thing's happened to them and it's no big deal.

I guess we'll see. I hope it's nothing because I've been looking forward to playing on the site.

Latest chat with ACR below.

12:12 Your Question: Deposit still processing
12:12 Welcome to our Live Chat Department, we have an increase in contacts. Please wait and one of our operators will be with you shortly.
12:13 Welcome to our Live Chat Department. Having trouble making a deposit? Why not ask a friend? Our Player to Player transfers allows
friends to send cash to one another with the click of a button. Simply press the ‘P2P Transfer’ button in the poker client cashier and follow
the instructions to send funds. Transfers take just minutes to complete!
12:13 You are now chatting with Roberto O (Poker Solutions Agent) - Deposit Center
12:13 Roberto O: Hello! Welcome to our Live Chat Department, my name is Roberto.
12:13 Roberto O: May I please have your username (the one you use to log in the poker application), so I can locate your account and assist you
better?
12:13 [ ]
12:13 me: Hello Roberto
12:14 Roberto O: Just a moment please
12:14 Roberto O: How much is the deposit for?
12:14 me: 800
12:15 Roberto O: Let me check
12:15 me: I checked a couple hours ago and they said it would clear within two hours
12:15 Roberto O: It is processing. It usually takes 45 to 60 minutes but it can take up to 8 hrs
12:15 Roberto O: Anything else?
12:16 me: I made the deposit 19 hours ago.
12:16 Roberto O: Let me check
12:21 Roberto O: Sir this is your initial deposit. It may take longer to get approved. Please wait
12:21 Roberto O: Anything else?
12:21 me: Just wait? How long am I supposed to wait?
12:22 Roberto O: Until it is either approved or declined sir
12:22 Roberto O: Anything else?
12:22 me: If it's declined how would I get my money back?
12:23 Roberto O: Bitcoin will put the money back to your account
12:23 Roberto O: Anything else?
12:23 me: Well that would be handy, since I don't have a BC account.
12:23 me: Are you serious?
12:23 Roberto O: Anything else I can do for you today?
12:23 me: Could you answer my question please?
12:24 me: How do I get my money back if it is declined?
12:24 Roberto O: You would have to talk to Bitcoin about it sir
12:24 Roberto O: Anything else?
12:24 me: I sent MG at a retail location, paid with cash
12:24 me: I DON'T HAVE BITCOIN.
12:24 me: You gotta be kidding me.
12:24 Roberto O: Just a moment please
12:25 Roberto O: I apologize my mistake, if it is declined MG will give you your money back
12:25 Roberto O: Anything else?
12:26 Roberto O: Are you still there?
12:26 me: Do you have any estimate of how much longer before I know something?
12:26 Roberto O: No sir it depends on MG
12:27 me: How would it depend on MG? They're just a go between.
12:29 Roberto O: Sir you have to wait
12:29 Roberto O: Anything else?

Incidentally, I checked on MG's website, they show the MG has been ready to be picked up since a few minutes after my transaction. So I'm a bit clueless as to why the rep is saying that the delay is due to MG.

Can you please let me know your nickname to investigate

I would love to IM it to you, but unfortunately I don't seem to have that option.

You can email me at poointhepool@outlook.com.

I know, it's a juvenile email - it was meant as a Caddyshack joke.

Thank you!

If there's some other way for me to contact you in the client or something else, let me know.

About 24 hours now, still nuthin.

im on the case

Ok i guess this isnt the email associated to your account.

I cant find your account details.. I need something and as your a new user you cant PM yet.

Nickname on the site is the best way.. i will delete it once i see it.

Ok.. so as its your first deposit and i was informed you have been told this.

We cant do anything but wait until its processed.

This is nothing to do with our side.

If you wish to cancel this deposit we will cover the cancellation costs for you and try and find another way to deposit.

The other option is literally to just wait for MG.

You were informed I was told it was my first deposit? It's right above in the first post, in the transcript with the rep. Not sure what you mean by that.

Anyway, that's fine, at least I know what's going on. Don't understand why MG shows it as available for pick up and you're saying they're delaying it, but I'm sure there's a lot I don't know about in that process.

Thank you for the prompt response, I'll just check on it periodically.

haha yeh i know but just wanted to be clear.

Not that I was happy either, but on my first MG deposit it did take longer with them saying the same line of having to wait until it is processed, basically I think after your first one they basically look up the reference number and take your word and give funds before actually picking up, but on your first deposit i think they are just waiting until money is actually in hand and maybe they do pick ups at certain times? Sucks that it is taking so long for you just trying to give you hope that it will be ok though.

Thanks for that imawin.

How long did it take ultimately for you to get the account set up? Going on 2 days now for me, and still nothing.

Def was not days, more like 8 hours.

44 hours now. *sigh*

Deposit has been credited.

See you at the tables, thanks for looking into it, TD.

wow that was fast :sarcasm:

But for sure checkout Bitcoin. Transaction fees would have been something like 8 cents.