Yes, someone made that decision. But I don't think that means they can't also be working on infrastructure.

Hmm. Well, ok, people who test when asked...

Anyway - based on what WPN has said, it *does* sound like the lag issues are at least partly related either to hardware issues or --- more probably in my estimation --- scaling issues with server side code that has never been load tested quite so heavily as in the last week or so. It *is* possible that having someone work on bells/whistles did mean they weren't toughening up the core code.

We'll never be sure - we can only speculate of course.

I'm in school for computer software engineering.


:|

Yes I would rather they pull the plug get it right then launch an actual playable product

Kinda like they were suppose to years ago

The name is misspelled on purpose to irritate spelling dorks like uou

I have studied what you speak of... I yawned

Tinfoil hats attract chicks
Alf wasn't real?

You dudes are so awesome you know how the internet works

Wow I am impressed

Instead of being condescending why don't you explain in rational terms why it should take years, not days or months to effectively establish a network that can handle the load and not scrah on a fairly consistent basis?

they have had problems for days ongoing even after adding freerolls to appease angry customers....newsflash...if your bonus freeroll is down you can't reap any benefit from it.

I don't think anyone is saying that server networks with this number of users is simple to keep maintained....what we are saying is you know the traffic levels on the heaviest day (sunday) and should build your network to handle it

There is definitely something strange going on here.

Over the past few months, the outages have become more and more frequent.

We don't know what is going on.

We DO know that these outages have been increasing in frequency and severity and similar to what one of the previous posters stated, I too have been playing online for a very long time and have not seen anything like this with any other network as far as how bad the down times have been lately. (and I do have technical knowledge of how complicated large networks are, but that is never a good excuse when other poker networks/providers are up and running right now with much less frequent outages)

And on top of that, we also know that they are busy rolling out new features like 'spin and get in' to grab more rake and spending lot of time marketing their million dollar tourney, while at the same time, the basic functionality to connect to the site and just play w/out technical issues has been getting worse and worse over the past number of months.

They definitely keep putting the cart before the horse. Even when the servers are up, I don't know anyone who plays here regularly(me included) who doesn't have the software crash and need a restart mid session at least once every other day, usually multiple times a day.

Sidenote, I read that pokerhost is supposed to be joining WPN as of today, maybe that is somehow related to the outage.

Software project manager here, fifteen years in tech. But in all fairness, I don't need to be a chef to say that there's a systemic problem in the kitchen when a substantial percentage of the entrees have been coming out burnt to a crisp for years. But I like to eat out, and there are only three restaurants in town . . .

If you don't want people who know how these things work to be condescending, don't start off with stupid assumptions. Ask questions instead of making ridiculous assertions that have no basis in reality and reveal your foolishness.

If someone asks serious questions I'll answer gladly as best I can. If someone comes out spewing garbage as if they know something when they clearly don't, I'm going to out them for the fraudulent idiot they are.

As for the issue - I haven't seen that it's a fairly consistent basis. This problem started on Sunday, it's Tuesday. At least, that's the first I saw it - and I've been playing a lot of tourneys the last few weeks.

Now - to answer the legitimate question "why don't you explain in rational terms why it should take years, not days or months to effectively establish a network that can handle the load and not scrah on a fairly consistent basis?"

The idea that one would design and build any reliable network infrastructure and custom software application in "days" is laughable. I worked for a startup - E-Sylvan - back around 2000 - a company developing it's own custom tutoring application where teachers would log into servers with up to 3 pupils and have voice/interactive graphic sessions teaching a variety of subjects. It took us 2 years to build the working first cut. We spent 8 months in design alone.

They have not had a huge amount of time to troubleshoot this newly discovered issue yet, and I'll explain why 1.5 days is not a lot of time to FIX the issue they've started having:

• Issue was discovered on a Sunday night - wee hours of Monday morning in Europe. Most of the techies / coders were sleeping.
• A patch for the issue had to be developed and internally tested in less than 24 hours in order to be ready to deploy this morning.
• The average relatively complex desktop application has a million or so lines of code. They have two systems - a server and a client - so twice the code to start with. On top of that, each has to communicate with the other flawlessly in an asynchronous mode.
• Identifying the cause of the issue can be extremely tricky - they have to isolate and examine one variable at a time. You can't change everything and hope something works - you won't know what actually did. You can only adjust one thing at a time, test it, then move on to the next if the issue remains.
• Sometimes there ARE multiple issues causing a problem - and one hides the other much the same way that AK dominates KQ. The most visible issue isn't the only one, but you can't see the 2nd issue till the first is fixed.

Those are SOME reasons why it can take days or weeks to fix a single issue.


If you want to learn why it takes months to develop a robust mutli -node client/server application, you might ask Nike why he has to go to school to learn the subject.

I contacted support and was told:

"We will be upgrading the systems at 4:00am ET to correct most of the issues we have been having lately."

Unfortunately, the lobby is still frozen and disconnecting/re-connecting this morning. I requested a cashout of my whole bankroll after making my first deposit Saturday.

I don't know if it's just bad timing, but this site has been a nightmare for the last four days.

could be in part that POKERHOST is migrating to WPN today as well

3 restaurants, all with the single same food supplier.

But yes, there's clearly a problem. I agree 100%.

But you DO need to be a chef to know how to fix the recipes, and a restauranteur to know how to run a kitchen and front of house, but you only need to know how to type to be a food critic.

Servers appear up again. Don't think I've been refunded yet.

See in all reality above is correct
Three choices in all reality folks would you even be here if that wasn't reality

I actually was and when peeps were crying about bf I was not cuz I already was on here
I begged people to give them a chance and I hoped so bad they would explode

For my own selfish reasons cuz I tin hatted bf happening to my friends almost exact day
And I wanted to be even more right by already transitioning to then doyels
They shipped dough quick and had rakeback

The traffic and software was lol though

And here we are years later and nothing changed really except the colors no bbj and now raketake beast unfairsng mancrush oh and now we have a casino game in all the lobbies of poker lol
That we really don't know the odds off and we can't unreg

I am rambling cuz I am just upset that everyone tries to tickle ballz here with them

Yes cool they try

But WTF this is not play money this is real poker for real money

Let's all just reach out tell them to shut the club down
We deal with it for a bit then they relaunch beta with all freerolls for our bs

Instead of beta testing our dough this is a joke

I really don't know anymore and just don't get it

If poker becomes regulated and they are not on the in they are so f Ed anyways cuz all traffic leaves imo

Sorry for being scrambled but I as many are super high just to deal with the stress
It's raining ice pellets so it sucks I am stuck inside tempted by Pandora's box of trusting the client

I was wondering if this could be the issue myself.

Issues continue. Registration not working properly. They're still working them- per live chat again - no real ETA - no real sense of when refunds will occur.

Best avoided for the day I think.

Your Question: I was in the $5.50 1 million 1 seat guaranteed at 11:30 that got cancelled due to an outage. I am GreeboZulu from Betcoin. I'm looking for a refund.
Please wait and one of our operators will be with you shortly.
Your request is important to us. Please wait and one of our operators will be with you shortly.
Your request is important to us. Please wait and one of our operators will be with you shortly.
Your request is important to us. Please wait and one of our operators will be with you shortly.
Your request is important to us. Please wait and one of our operators will be with you shortly.
Your request is important to us. Please wait and one of our operators will be with you shortly.
Your request is important to us. Please wait and one of our operators will be with you shortly.

You are now chatting with Agent Jane (Poker Solutions Agent) - ACR Support

Agent Jane: Hello! Welcome to our Live Chat Department, my name is Jenn.
Agent Jane: Good afternoon
Greebo: hi
Agent Jane: We apologize for the inconvenience as the system is currently down we are already aware of the situation and working on it, if the problem persists tourneys will be canceled and refunded however please try back in half an hour as we are trying to get everything back up and running
Greebo: maybe read my opening line before you copy/paste the script?
Agent Jane: Any funds will be placed during the day
Agent Jane: no time for it just during the day
Agent Jane: Any funds will be placed during the day
Agent Jane: no time for it just during the day
Greebo: So... you're saying at 1:30 PM EST on the dot?
Greebo: (Please keep blindly pasting at me in spam like fashion, it only makes me admire you more.)
Greebo: Now - what I hear you saying is - refunds are being processed, sometime today, no exact eta, correct?
Agent Jane: correct
Greebo: Thanks. And can I assume that betcoin will be able to handle the refunds? I know there was a problem in the past with 3 party providers like betcoin and refunds. Has that been fixed?
Greebo: new issue
Greebo: There seems to be an issue with registration thru BetCoin (possibly other clients)
Greebo: I register, my name is listed, but I can't take my seat
Agent Jane: yes we are having issues
Agent Jane: we are trying to get everything back to normal
Greebo: so - still working on them. Any sense of an ETA or too hard to be sure?
Agent Jane: but again if it still doesn't work properly tourneys will be canceled
Greebo: ok, understood. I work in IT myself, I know how tough it can be. But you really need to not go into autopilot copy/paste mode when dealing with customers who DON'T know how tough it can be, its infuriating.
Agent Jane: we're not on the support side we need them to continuously provide us updates which is the information you're receiving
Greebo: I understand completely. I'm a techie - and I know how much we techies love being hounded with questions by support when we're in fire extinguisher mode
Agent Jane:
Greebo: I'll let you get to the next raging ignorant expert waiting to harass you. thanks
Agent Jane: have a great day
Agent Jane: thanks for understanding
Agent Jane: thanks for understanding
Agent Jane: thanks for understanding
Agent Jane: thanks for understanding
Greebo: Ha.
Greebo: Ha.
Greebo: Ha.
Greebo: Smartass. :P

You sound like the one making statements without a basis and spewing garbage. Your whole post is made up of 'what if's'. You keep saying what if maybe this or what if maybe that. Talk about baseless

Players like myself who have played 5-6 days a week for 6+hours a day on this site while also playing at the other sites as well, for the past 6 months have been seeing CONSISTENT increases in connectivity problems on WPN and more and more frequent outages. That is the basis for saying that problems have become steadily more problematic and frequent. The basis is that it has actually been happening.

I think well all know it's not easy to fix technical problems, but people are pissed b/c this network has been having these same issues for a LONG time and they are getting worse not better, yet they have time to keep rolling out gimmicky bs all the time. Hopefully now they might finally realize that they need to actually put the needed resources into staying up and running if they want to stay in business, and I assume and hope they do

The words "what if" literally do not appear in the post you quoted. Not once.

"IF" appears twice - once for what they do if a fix doesn't work, one for learning why programming isn't easy.

But please, continue to not actually read anything I write and profess your offended ignorance at the top of your keyboard based lungs.

So they are adding a new skin, while adding new features, while experiencing higher than normal volume due to the OSS, while the industry is experiencing a wave of Denial of Service attacks, during a period when players are deciding whether they trust WPN enough to play the highest buy-in tournament for US players in years. What could possibly go wrong with that plan?

I'd like to have lots of great places to play, so of course I'm rooting for them. And it's easy to be on the outside pointing fingers now. But . . . C'mon, man.

Yeah the more this goes on the more LOL this whole decision tree seems.

New feature? Fine?

Roll out during a major outage? Wat??

Add a new skin at the same time? ARE YOU FREAKING STUPID?

I'll be back in 2 weeks or so. This is stupid dumb.

i like to eat out to

Just about everything you said in your bullet points are baseless 'what if' statements based on your guestimations of what you think is happening. You set up the straw man and knocked him down good.

"Sometimes there ARE multiple issues causing a problem - and one hides the other much the same way that AK dominates KQ. The most visible issue isn't the only one, but you can't see the 2nd issue till the first is fixed"

SOMETIMES THERE ARE MULTIPLE ISSUES AND ONE HIDES THE OTHER? Yes, that is possible but I don't think you can even get any more "WHAT IF" with the *#& you are spouting off

I imagine you wouldn't be so quick to defend them and make excuses for them either if you were one of the people who has seen these outages getting worse and worse for months and months, and who has had to fight with support for refunds every time it happens

It's horrible timing. The site is a long way from perfect, but it's usually playable.

No, those aren't baseless assumptions. That is real, practical experience. I've dealt with hundreds of system deployments in 20 years in IT - they aren't radically different.

Think of it like this - designing and building a new car takes months of design, planning and execution. Sometimes flaws occur which aren't found until the car has millions of units in production, and recalls don't always fix those issues despite weeks or months of planning the roll out.

And yet - the actual PROCESS of designing a car is easily understood, and almost identical from car company to car company. The mechanics who work on cars can work on almost any car, despite all that individual investment, because issues that come up with parts are commonly understood - and yet those same mechanics couldn't do the design work, prototyping, testing and production roll out of the car itself.

Any engineer from one car company can tell you how every car company's basic design and testing process works because they're standard industry best practices. Any IT professional with 5+ years experience can tell you how software design and rollouts work, even if they write the crappiest code in the world and aren't good enough to "change the oil", so to speak, on a half decent developers work.

I don't know the specifics of their network architecture, or the number of code layers they created internally, or even the language they used - and I don't have to - because client/server internet apps all have fundamental similarities, as do all development and deployment processes - and the technical language specifics don't matter.

finally able to login...