I opened an account at Americas Card Room and deposited $2750 with my visa debit card. About a month later I logged into my account and my balance was $0.00. When I went to the cashier, my account had been depleted and later on that day I got an email from Americas Card Room, titled Confiscated Funds, telling me my funds had been confiscated. After calling Americas Card Room and speaking with a customer service rep, I was told that the money had been refunded to my Visa Debit card and that I would see the funds within two or three days. On the fourth day of waiting I called Americas Card room to find out where my funds where and was told that refunds take up to 7 business days. After seven business days I was told that it could take up to 3 weeks for refunds. It has now been 6 weeks with no moneys refunded to me and in my conversation with Coby at Americas Card Room this morning I was told that refunds can take up to 3 months to process. I was assured that the funds had been refunded and was told that I would get an email that proved it. I received an email with the amounts that had been allegedly refunded with links to www.paymentsupport.cc/lookup with TXID numbers for me to look up and see where and at what stage my refund was at. I looked up all the numbers provided, and for each I got a message saying that the ID number I was using was either invalid or incorrect. I made sure to copy and paste the TXID numbers provided to omit errors, same message. I called the 800 number on the paymentsupport.cc website and was told that they simply do customer service for various companies and after providing them with the TXID number, I was emailed, I was told that the number provided was from a Poker site and that was all the info they had. I asked about the refund and was told to call Americas Card Room.
In Canada there are are no laws prohibiting me from playing online Poker so there are no obstacles for Americas card room to process a refund to my Visa/Debit card. I can only imagine how long it would take if I were an America, beware.

The network doesn't "confiscate funds" randomly... why did they close your account?

The do confiscate funds and have. They did not close my account they just took the funds and I have the emails from them to prove it.

They do Confiscate funds and have. They did not close my account, just emptied it of funds and I have the email from the labeled "Confiscated Funds"

You didn't answer glutenfree's question. Why did they say that they were confiscating your funds?

It might help if you posted the emails.

I didn't say they don't. I said they don't do it randomly. I'm not doubting you they removed funds from your account, I'm asking you why. You know the reason but failed to mention it, which quite frankly is how these threads tend to start.

If they are stringing you along with changing refund dates I don't condone that behavior, but it's hard to garner sympathy when you are intentionally omitting facts. Which it's easy to assume might be damning to your cause if you've both given them 6 weeks of leeway and omitted the reason from your complaint post here.

I got an email from Americas Card room telling me that they had received a security alert and that they had been forced to refund all my deposits. In the process they emptied the balance I had in my account. When I called to ask what the security issue was, they claimed they could not tell me. I never asked for a cash out and at every opportunity, I have given Americas Card room the benefit of the doubt. It does not take 5 weeks for a refund to be processed, even if it is forced, in fact even less when it is forced. Fact of the matter here is that Americas Card Room is claiming they have made a refund, took the funds that where in my account and to date have not been able to provide one shred of evidence that there was a security issue or that they refunded the funds.
Here is one of the emails I got from them.



Thanks a lot for your email; it is a pleasure to assist you.

We must inform you that we have received a security alert which forced us to proceed with the refund for the following transactions:

23548047 **** 690006 549 More info at paymentsupport.cc/lookup TXID 5588214 8/26/2015 7:12
23548044 **** 690006 550 More info at paymentsupport.cc/lookup TXID 5588192 8/26/2015 7:04
23537174 **** 690006 550 More info at paymentsupport.cc/lookup TXID 5581303 8/24/2015 13:22
23537110 **** 690006 550 More info at paymentsupport.cc/lookup TXID 5581244 8/24/2015 13:12
23514168 **** 029423 500.1 8663074326ZNGA 8/21/2015 12:10

For this reason we confiscated from your account a total of $467.46m which leaves a total amount of $2,231.64 to be recovered.

Please contact us to review your deposit options available to have you back on the tables as soon as possible.

Please let us know if there is anything else we can do for you, we are at your service!

Kind Regards,

Rick
Winning Poker Network Support Team.

If there had been a security issue, should they not have called me? Instead they take $467.46 that was in my account and then ask me to call so I can forward them a payment??

I would ignore anything Gluten free and Santacruz say, they are on the WPN payroll.

Thanks Jonathan67. They responded pretty quick so I kind of wondered but I do not have anything to hide and am in the right. My bank agrees that I am in the right and I am posting just so others can be made aware.

Yeah, I think they should have called you as well as email (or call first), and certainly explain to you what the suspected security issues is. It doesn't make sense. What was the $467 they confiscated? Winnings? A deposit bounce back? It sounds like maybe a problem with the deposit method if they are encouraging you to discuss other deposit options with them. But why they wouldn't just explain this to you I don't get.

Hopefully the rep here will help get this sorted.

LOL, cool story bro.

If I were on their payroll I probably wouldn't be critical of them in other threads, most recently the guy who got his account locked for exploiting the foolish set up in the OD satellites (which btw WPN did reverse their position on and restore his account), and the 5pm start time for the million dollar tournaments.

But it's all good, keep on trolling bro.

I didn't realize being online reading the forums when you happened to post made me a WPN shill of some sort. Nor does asking you for more information when you clearly omitted a critical piece. But hey, screw it. GL to you.

I could care less if you work for WPN. The reason I posted here is to get a response from them that makes sense.

The $467 confiscated was the balance in my account. If there had been a deposit bounce back then why claim to be forced to refund the deposits for security issues. I was more than willing to discuss and use other deposit methods like Western Union but asking me to make a deposit for $2231.64 based on refunds I have not gotten and then not being able to tell me where the refunds are or why it has taken so long just does not add up.

First, you should take away the payment information/tracking information you posted above (I guess a Mod has to do this now.)

Second, I find it very odd that WPN takes exactly $467.46 and refunds you the rest.

This leads me to believe that there was a past chargeback or something that has to do with WPN losing money due to a direct action of yours.

A rep should be able to confirm or deny it, though.

Why did you deposit $2750 then not play for a month?

What's it to you?

It's weird and it makes me not trust him.

Well, I'm sold bruh. I you.

One possibility is he left it there to feel like a poker champ, an artificial yet false inflation of the self, whether aware, or unaware, without risking any of it at the COUGH RIGGED COUGH tables.

Payment information is useless to anyone, the links they sent are dead. $467.46 was what was in my account and they have not refunded me anything to date. I am sure if I had $1000 in the account, they would have confiscated that.

I did not deposit and then not play for a month. I made the deposit, Played and a month later they stole the money from my account and sent the email above.

You're thanking a person who just flat out lied to you? I'm not affiliated with any poker site in any way. If you read my post history in this subforum you'll see that I criticize WPN for the things that I think they've done wrong and praise them for the things that I think that they've done right. Jonathan67 just joined 2+2 a few weeks ago and is completely talking out of his ass.

When you write a post in a forum, it isn't at all unusual for the first few responses to ask you to clarify your post. Glutenfree nor I did anything other than that. If you are going to insult people who are trying to help you figure things out, then maybe you posting here is just a waste of all of our time.

Can you pm me your username?

Ohhhh, you started with $2750 and started losing. Then they took what was left in your account, right? You sound guilty of something. I can't figure out why they waited for you to almost bust the account before taking the money. What were you playing?

He doesn't have pm privileges yet (unless he has another account).