First guy i chatted with asked me basic questions didnt seem to know anything about bitcoin just the usual cc errors when depositing and then dc'd after a few questions. couldnt save that chat then i start another chat. it seems like they turned bitcoin on by accident and dont have anything to do with bitcoin themselves
Hello! Welcome to our Live Chat Department, my name is Ian.
hi I was just talking to someone who had no clue about anything and they just disconnected on me
I really apologize for the inconvenience
can i have your username ?
xxxxxxxxxx / xxxxxx
and let me know what can i do for you
bitcoin is back up on the site
I tried to deposit 4k worth
everything went through on my end and nothing is in my account
yes but they are having issues still, we are waiting for them to fix it
yes is a problem on their end this has been escalated already and we are waiting for a resolution
on your guys end? and what does that mean with my money?
is not in our side, is from bitcoin side
bitcoin is working fine? https://blockchain.info/address/1E2s...UuRuhud8Ett99P
it went through perfectly
I understand xxxxxxxxxx, since they made updates and some changes they cannot send the verification to us
so I have $4000 in limbo because of an error on your end?
is not in our end
your payment processors end then
any rough idea when this should get fixed?
since is a problem in their side we don't have an ETA
I really apologize for all the inconvenience
this is somewhat insane that u have the option to deposit on ur client and I use it and u tell me u have no control over the money
yes that's why we escalate this already the have that option removed
so what do I do? talk to chat tomorrow? call u guys tomorrow? I know emails almost never work
yes contact us back tomorrow, via chat or email
is there gonna be a note on my account with the deposit info or do I need to explain everything tomorrow?
yes you need to explain again sir but since this issue affects lots of our customers you don't need to provide that much information we are aware of the situation
you are very welcome, and again i really sorry for all the inconvenience