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Old Yesterday, 03:24 PM   #501
Winning_TD
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Re: ACR new SNG 2.0

Ok.. First of the stuck games are like ghost games. You have no been debited and if you did then they would have already been played. We have checked many times and you are never out of pocket from these.

Now to get them out is being worked on as we speak.

Again you havent lost any money with these
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Old Yesterday, 04:08 PM   #502
timhardawyhatesu
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Re: ACR new SNG 2.0

So you dont know why it happens or how to get them off but are 100 percent sure no one is out of the buy ins. Got it.
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Old Yesterday, 04:22 PM   #503
Max Cut
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Re: ACR new SNG 2.0

Please add SNG 2.0 and JPP to the tournament history ledger.
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Old Yesterday, 04:40 PM   #504
de0
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Re: ACR new SNG 2.0

really need disconnect protection/timebank especially in jpp where you crash often
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Old Yesterday, 05:12 PM   #505
chopsy2
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Re: ACR new SNG 2.0

Quote:
Originally Posted by Winning_TD View Post
Ok.. First of the stuck games are like ghost games. You have no been debited and if you did then they would have already been played. We have checked many times and you are never out of pocket from these.

Now to get them out is being worked on as we speak.

Again you havent lost any money with these
Ok so a few times I have had one or two games stuck which eventually did run after 30+ minutes. So if I had logged off would that game still have run and would I have or have not been charged? The only reason I ask is because it sounds from what you are saying it is if I was free rolling on those games that where stuck.

And just to clarify, I know these games were stuck as opposed to waiting to fill because I couldn't unregister from them and got that same pop up message as everyone else who has had stuck games.

Last edited by chopsy2; Yesterday at 05:20 PM.
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Old Yesterday, 06:10 PM   #506
timhardawyhatesu
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Re: ACR new SNG 2.0

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Originally Posted by chopsy2 View Post
Ok so a few times I have had one or two games stuck which eventually did run after 30+ minutes. So if I had logged off would that game still have run and would I have or have not been charged? The only reason I ask is because it sounds from what you are saying it is if I was free rolling on those games that where stuck.

And just to clarify, I know these games were stuck as opposed to waiting to fill because I couldn't unregister from them and got that same pop up message as everyone else who has had stuck games.
Right i am 90 percent sure i am missing the buy ins from these "ghost games" im just waiting for them to send me a report so i can match up with my info to make sure. So did these game eventually pop off that i bad waiting to start and i wasnt logged on or did they just necer start? Im confused and support is obviously confused as well. Well except foe the fact no one is owed any refunds ofcourse.
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Old Yesterday, 07:13 PM   #507
MattJC1
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Re: ACR new SNG 2.0

Winning_TD

How about games that fired, ran for a little while, and then disconnected/stopped due to server issues? Will we get the buy-ins back from those?
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Old Yesterday, 08:11 PM   #508
evagaba
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Re: ACR new SNG 2.0

Winning_TD

I joined a 5.50. After 20 seconds, it said something along the lines of "Your process was interrupted" and went back to the lobby. I had nothing waiting in my waiting list. I look at my account and I was charged 5.50.

I joined another game without issue. How do I get my original 5.50 back?
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Old Yesterday, 08:21 PM   #509
SeeTheMirage
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Re: ACR new SNG 2.0

Quote:
Originally Posted by evagaba View Post
Winning_TD

I joined a 5.50. After 20 seconds, it said something along the lines of "Your process was interrupted" and went back to the lobby. I had nothing waiting in my waiting list. I look at my account and I was charged 5.50.

I joined another game without issue. How do I get my original 5.50 back?
Are you still logged in?

I had the same thing happen to me a few days ago. Registered for 7 games all at once, got the same error message, nothing showed in the waiting list, and 7 buy-ins had been deducted from my account

Fortunately, all 7 games eventually loaded. Hang tight, the game might still pop up for you
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Old Yesterday, 08:28 PM   #510
evagaba
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Re: ACR new SNG 2.0

Yes. I am playing a game. The second one I bought. The first one is still no where to be seen 22 minutes after buying it.
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Old Yesterday, 08:52 PM   #511
timhardawyhatesu
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Re: ACR new SNG 2.0

Quote:
Originally Posted by evagaba View Post
Winning_TD

I joined a 5.50. After 20 seconds, it said something along the lines of "Your process was interrupted" and went back to the lobby. I had nothing waiting in my waiting list. I look at my account and I was charged 5.50.

I joined another game without issue. How do I get my original 5.50 back?
Good luck
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Old Today, 12:52 AM   #512
p2 dog, p2
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Re: ACR new SNG 2.0

a lot of times u have to hit "take my seat" if u were disconnected or encountered an error
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Old Today, 04:32 AM   #513
xnbomb
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Re: ACR new SNG 2.0

Is there a way to track the games played like for MTTS? or is it just the download button

Also, I've got two games loaded in the lobby that won't go away so I'm sure that money isn't being credited to my account...
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Old Today, 09:01 AM   #514
evagaba
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Re: ACR new SNG 2.0

I was not disconnected. There was nothing in my wait list. I clicked take my seat multiple times. I was debited the monies. Not much else left to say. I am 100% certain, I paid for a game I did not play. 100%. I left the client open for well over 2 hours. After 10 minutes, I started regging for games 1 at a time until they would pop up. My missing game never came.
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Old Today, 11:41 AM   #515
timhardawyhatesu
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Re: ACR new SNG 2.0

Man these firing off a lot slower today it seems. They losing steam already?
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Old Today, 05:18 PM   #516
WPN_Rep2
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Re: ACR new SNG 2.0

Quote:
Originally Posted by timhardawyhatesu View Post
I cant register for any of these now because my old tournaments are still in the waiting to start screen and its saying i can only register for 10 at a time. Man these are fun but the bugs need to get fixed quick, its pretty bad honestly.
These registration bugs will be fixed on Thursday morning.

Quote:
Originally Posted by sickofthelies View Post
One thing i dont like is, people that dont pick cards. and then it doesnt show what the picks were. Leads me to believe that its not a true random pick and it is pre determined payout structures. Its a neat gag though
Quote:
Originally Posted by a dewd View Post
Well, not to poo poo anything about the game when it actually runs, but it certainly is possible that the algorithm has the cards determined in advance. Just because we move the cursor to a specific card does not mean a different denomination would have occurred if the player chose another card. They algorithm could have written into it that the first card picked is a green eight. I'm not implying that is how it is done, but it is very easy to write it into the code. It could even be the same action as the supposed random card generator.

The fact that we hover the cursor over a card of our selection does not necessary conflate to the card we turn over being any different if we chose a different face down card.
Let me explain how the initial pick cards work: Just as it would in real life.
To be more specific:
- A RNG sets all 55 cards (26reds, 26greens and 3 golds) randomly in the middle of the table (like you would in real life).
- This OBVIOUSLY means that the card you click on is not 'chosen for you' or 'predetermined by click or player'. So I am sorry to crush some dreams, but the fact is that your pick is a real random pick from a full 55 card deck set randomly in front of you.

Quote:
Originally Posted by mcbogart View Post
The only thing that worries me is that there always seems to be one person that does not draw a card. And I've noticed so far every time if that person gets to show their card they've been randomly assigned, it is red. Only played 100 of these though, so sample is small.
Quote:
Originally Posted by p2 dog, p2 View Post
so what happens if we don't select a card?
Quote:
Originally Posted by BeerBottlez View Post
By default they select a red card for you.
- What happens when a player DOESNT CHOOSE a card in time? the system does a separate Random Pick out of the already Random Set cards that are left. It has no way of knowing which cards are which. So the statement that every time a player doesnt choose the system gives them a red car is just ...ridiculous.

- Another interesting fact is that for example if you were going to choose card #5 and another player clicked it first you will get a message indicating that 'this card has been chosen by another player to please pick another card'. It doesnt get more random then this fellas.
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