There are firing off fine now

Currently in chat with customer service about the disconnected games. Will provide an update on if/when they'll refund them.

EDIT: She said a report was sent and I should receive a refund within the next half hour. Nothing yet.

I entered one, says the table is loaded 100% and the table still hasn't opened. I WAS charged though.

Playing 5 fine 2 others stuck in waiting to start and wont let me unreg from them.

I mean take them down completely if they are not going to work right my god

I had the same thing happen me the other day, it will run just wait it out

table finally opened and f'd on two hands when I could not turn the table live. Finally got it and just shoved to end the pain. WTF is the point of them running with all these problems? Utter waste of time and buyin, at least WPN will get their fees out of it.

I rarely complain about this stuff, but this is pretty ridiculous

i only came back to see what they were all about, so i threw in 40 bucks. I was currently at 73 before the 4 tables screw up. One thing i dont like is, people that dont pick cards. and then it doesnt show what the picks were. Leads me to believe that its not a true random pick and it is pre determined payout structures. Its a neat gag though

This doesn't make sense. So how exactly is the site supposed to know who is going to pick cards themselves or just let it happen automatically? And in reality it only takes one person to pick for themselves for it to be random since that one pick changes how the rest of the cards fall.

Well, not to poo poo anything about the game when it actually runs, but it certainly is possible that the algorithm has the cards determined in advance. Just because we move the cursor to a specific card does not mean a different denomination would have occurred if the player chose another card. They algorithm could have written into it that the first card picked is a green eight. I'm not implying that is how it is done, but it is very easy to write it into the code. It could even be the same action as the supposed random card generator.

The fact that we hover the cursor over a card of our selection does not necessary conflate to the card we turn over being any different if we chose a different face down card.

My response was more of a reaction to sickofthelies comment about the predetermined payout structures than validating the randomness of the cards. If the selection wasn't random and the payout structure was predetermined then that would have to mean WPN would be picking and chosing who gets what payouts correct? And I don't anyone believes that to be the case so the only other possibility is that everything is in fact random.

Yeah, well, there are a lot of complaints that he has posted about things. Definitely not saying it as a defense of his claim, in any fashion, just the hypothetical way it isn't totally random.

I had a table freeze me out several times earlier. The 'sit in' button was not working and it happened in the middle of a hand that I had bet out 20% of my chips on the flop; I'm in a pissed off mood in general right now.

Well, the approximate "half hour" I was told it would take to see my refund from the cancelled games has turned into two-and-a-half hours and still nothing.

Has anyone else been a victim of game disconnects/cancellations as of late and can shed some light on if their refunds have been timely (or even happened at all?)?

Are these tracked on Sharkscope?

No, not tracked on Sharkscope right now @tim. Not sure if WPN has plans to make that tracking happen, but my guess would be not in the short term.

This is and has been, for many years, a huge problem. I'm convinced that the problem isn't the people we contact for support. It's that management doesn't train or empower them to do the job.

I was playing a badly lagging tournament and telling the support guy, in real time, what was going on at my table. He kept saying that all of the tournaments have been paused. I told him that all he had to do was look up my table. I gave him the table and tournament numbers.

I don't believe that the guy was too dumb to get online and look up a poker table. I believe that management told him that the tournaments were stopped and he had to parrot the company line.

It's like when your cable TV goes down and they start with their checklist: Is anything unplugged, have you tightened the connections, etc. No matter what you say they will stick with that checklist.

We are ACR. Problem solving is irrelevant. Helping the customer is irrelevant. Support personnel will be assimilated. Resistance is futile.

My thoughts on SNG 2.0

Threw $50 down as I can now play them on BCP.

They are fun, but definitely need to be cleaned up. My biggest issues right now are the antes. They are slow and they really make things confusing with the blinds and antes not being separated out. I know people have touched on it, and this hopefully will be cleaned up for the next update.

Also, the 2nd game I played in, it loaded like normal to 100%, but went right into being dealt my first hand. No option to choose a card or see what others had picked. Has this happened to anyone else? I feel like half the fun of these games is the sweat of drawing the cards...I missed out on that and felt a little sour about that.

Lastly, I'm not sure if it's my computer being slow, but on my other game (played 2 at same time), the turn and river cards got stuck face down on the 2nd hand of the game. They stayed face down for the duration of the SNG so you could see the back of the card down which never went away. That was also very annoying.

Probably going to hold off on playing too many of these until some of the GUI issues get fixed, but I did enjoy the concept of them. Definitely more play than a JACKPOT game, which I appreciate.

I think I was in the game this am where the 2 cards were stuck, or it just happened twice. Regardless it was annoying and I punted early.

I was pretty disappointed after the scheduled downtime yesterday as well as the unscheduled downtime (that took 4 of my buy ins, contacted "support" and has been over a day since my funds would be back in their hour time frame) there is still the blind issue, prizepool visibility issue, lobby issues, etc. Seems nothing was fixed and some issues are magnified. I have had a game pending in my lobby I can't delete for over a day.

Where can we find financial records for these games?
I could not find them under my account/transactions.

Played a few last night and cashed but no wins. With that, I'm roughly 43 buys in up at 5.50. That being said what's today Bankroll Management on SNGs?

I know back in the day it went something like this:

100 BI: For pros, grinders making a living and multi-tabling as many tables as possible
50 BI: Part time pros, multi tabling but not as much volume
25 BI; Rec players, playing a few tables and little volume. Run risk of going broke.

Just had 10 2paid in a row at $11s. Anyone had long run? Worried.

Depends on your expected ROI and variance in the game, along with your risk tolerance (as suggested by your post). Half-guessing, I think an expected ROI of 10% (after rakeback/VIP/SNC), with keeping 200 BI in your roll, will give a risk of ruin in the vicinity of 1% to 5%.

I keep having old tournaments sitting in the waitng to start area. Im playing 6 of them and cant register anymore because 4 old ones have been sitting in there for about 8 hours now. Super annoying

I had almost as long a run with only top 2 getting paid. Not worried. Remember, each game is independent of each other so no what there is a 50% of getting the lowest payout spots. Its no different than flipping a coin.

Is HEM2 compatible with SNG 2.0?

If so, how to get it to work?

Currently it is not working for me, but it could be because I am doing something wrong.

Thanks!

I am getting worried. Ive had multiple runs almost as long with top 2 getting paid. I think my longest run of more than top 2 getting paid is 3. I started to get suspicious so as of yesterday Im keeping track of red vs green cards. My sample size will mean nothing though. Anybody else keeping track?