I'm on crappy headphones, but I don't like the overall mix when it's a full band. I do agree about the cymbals. I don't like the drum sound overall actually. I think it might be a virtual kit and they used the real kit for the video. Same with the piano, but I like the piano sound. I'd need to hear the actual CD of the song to know for sure. The acoustic is through a DI, not mic'd, I bet. The bass (not tracked well) and kick don't lock like they should as well. The piano, acoustic and vocals all sound decent tonally. The auto-tune foulup at 4:28 makes me GRRRRRRRR a bit. That damn plugin was in the signal path.
It sounds like fairly skillful amateurs. And not one shot in that vid is when they tracked it, which is pretty obvious. Nice idea, but they should've put some work into that aspect, because that is what they were going for, I'm sure.
People that smile like that when they sing make me want to rip out their voicebox