Quote:
Originally Posted by Dylan E08
How was their customer service? Does the fact that it took several calls say it all?
Bad. I had that issue mentioned above, but my big problem came when I canceled an account, then decided to sign back up a few weeks later (under the same e-mail), and I got billed both on the day that I signed up and then again six days later.
First I e-mailed them and said "hey yo, you double-billed me."
They responded, "No we didn't. That's just a temporary authorization."
Me: "No srsly, I know what temporary authorizations are, this one has been registered as a permanent transaction on my bank account."
Them: "Well we show no record of having billed you on both of these dates."
Me: "Here's a screenshot of my bank account."
Them: "That's because you signed up for two accounts."
Me: "Err, I canceled one. I have the cancellation here. You're saying that when I sign on this e-mail address, it shows me signing in on two accounts?"
Getting no answer, I called them up to try to hash it out. The support reps were nice, but clueless, and I couldn't get them to understand. I decided that I had already surpassed the amount of work I should be doing to try to recover $10, and I just gave up.
Then the next month came up and I got billed twice six days apart again. I had to resume the war because I couldn't just let myself get double-billed for the rest of eternity. After several more e-mails and calls, I also tried getting in touch with Paypal, since that's what I had paying my subscription.
Me to Paypal: "Hey, WWE double-billed me. I have a legit subscription with them and I want to keep it, but as you can see they tapped into my account twice."
Paypal: "Well according to our research, you actually have a subscription with them, so we can't help you get a refund. However, we have canceled your subscription with them so that you won't be billed further."
Me: "WAT. That's...I said up front that I had a subscription and that I wanted to keep it, and the problem was double-billing. You can see that I was billed on each of these days, right? The subscription is only $10."
Paypal: "¯\_(ツ)_/¯"
The "we canceled your account" thing was especially tilting because I legit thought I had been set up to potentially start getting triple-billed or something. However, it didn't seem like they actually succeeded in canceling anything, so that comment was meaningless.
I eventually gave up on Paypal as a possible solution and had to keep hammering WWE so that I wouldn't just end up paying an extra $120 a year for absolutely nothing. I don't exactly remember how I got it resolved, but it eventually did. But my experience with the support of both of these companies was egregious. I don't pay my subscription by Paypal anymore.