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Old 08-06-2012, 03:21 PM   #13621
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Re: Official CarbonPoker Support Thread

Also can you please verify if you guys received my uploaded verification documents? sn yoohaswings

thanks
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Old 08-06-2012, 03:38 PM   #13622
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Re: Official CarbonPoker Support Thread

Are Carbon withdrawals taking 3-4 weeks now?
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Old 08-06-2012, 03:45 PM   #13623
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Re: Official CarbonPoker Support Thread

Quote:
Originally Posted by CarbonChris View Post
Which browser you use shouldn't matter here.
Why is it taking so long then? A week for me and 2 weeks for the other guy. Website says 3-5 days
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Old 08-06-2012, 03:45 PM   #13624
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Re: Official CarbonPoker Support Thread

Quote:
Originally Posted by Jayzeee View Post
Hi,
Can one of the carbon poker representatives address this issue? My username on carbon is JayZeeee and email is jayztheballer@yahoo.com.

So yesterday I tried making my first deposit with my debit card, but my account was suspended. Apparently this is because a while back, I deposited money in my friends account using my debit card. But now I would like to make my own deposit using my card, so could you unfreeze my account and allow me to deposit? I have emailed carbon support but have not received a response so I am posting on here to hopefully expedite the process. Thanks for your time.
Chris or ryan, could you look into this for me? Please don't ignore this as support seems to do.
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Old 08-06-2012, 06:00 PM   #13625
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Re: Official CarbonPoker Support Thread

can we not load more than 10 sec in timebank at .05/.10 6max cash tables? Wtf
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Old 08-06-2012, 06:30 PM   #13626
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Re: Official CarbonPoker Support Thread

Quote:
Originally Posted by KVW42 View Post
Day 6 W.U. withdrawl still pending
+1 My first one ever. I've deposited many times though and it's always been processed within an hour.
Quote:
Originally Posted by kpstayhigh View Post
Day 9 businessdays still nothing on my w.u withdrawl. Has been pending since july 26. Emailed support and i get is apologies and "we'll check on it". Any help? Over 2 weeks waitin for western union
and these are the same in other threads. It's not looking good I was hoping the weekend was the big factor but I've yet to see even one confirmation of a successful payout in the past week.

Going to give this one more day and then cancel it and I guess trade. Thankfully we can do that at least. Good luck everyone, hope we see at least a couple come in soon just so we know it's still working and not completely down.
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Old 08-07-2012, 01:35 AM   #13627
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Re: Official CarbonPoker Support Thread

Quote:
Originally Posted by CarbonRyan View Post
No, it will continue to say pending until it is processed.

Ryan
IT still says pending approval after over a week. When will it be approved?
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Old 08-07-2012, 02:04 AM   #13628
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Re: Official CarbonPoker Support Thread

Quote:
Originally Posted by joeyrulesall View Post
IT still says pending approval after over a week. When will it be approved?
If its a chec itll take around 3 weeks before its approved, then they send it
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Old 08-08-2012, 10:01 AM   #13629
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Re: Official CarbonPoker Support Thread

Quote:
Originally Posted by MrHoliday View Post
K, I sent in my ID on Monday, and that form on Tuesday, and now there is no any sign from the support that they even received it, how long does this verification usually take? Considering I am on the stake, it would be nice if this can be hastened a bit, people kind of expect their money...

User: DoccHoliday

TY
Quote:
Originally Posted by CarbonRyan View Post
Ive sent a request off to have the support team review your documents.



As far as I am aware, no gift cards are accepted any longer.

Ryan
Quote:
Originally Posted by CarbonRyan View Post
Your account is now verified, and your withdrawal is going to be processed as soon as possible.

Ryan
Quote:
Originally Posted by MrHoliday View Post
Much obliged Ryan... My account still states pending approval, and the link still leads to the verification page, but I will take your word for it I guess this will be fine soon. I am looking to definitely keep playing on Carbon, just want to make sure everything is in order etc. So if this is solved, I am a happy puppy
Quote:
Originally Posted by MrHoliday View Post
OK, this is now annoying... You said everything was alright with my verification, and this morning I get denial for my Skrill withdrawal, what is up with that??? Considering the waiting time as it is, it is really not ok to just cancel withdrawal for some weird reason, which is not even stated... I have uploaded everything that was needed, please let me know what is going on?
Quote:
Originally Posted by CarbonChris View Post
I'll need your screen name to look into this.
Everything in one place for convenience... any news?
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Old 08-08-2012, 10:32 AM   #13630
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Resolved: Error in Merge (CarbonPoker) Hand History's - Update Post #6

I spent yesterday writing a parser for Merge (Carbon poker) Hand history that would parse a full tournament session, because I could not find one online that actually worked. Anyway I have found an error in the way Carbon Poker reports hand histories.

The error is: When a player is all in the blinds the event tag for this action shows that the player is contributing $0.00 to the pot and not what ever remains in his stack. Thus making it difficult to report the correct size of the pot.

Example: Here are portions of the hand history xml code. In this example the blinds are 50/100 dvarghese begins with $209 and is the big blind. Carbon poker hand histories report the stack sizes after the blinds are posted. Thus after posting the $100 big blind dvarghese has $109 as the following shows.
Code:
	<players dealer="4">
		<player seat="2" nickname="Piscataqua" balance="$2035.00" dealtin="true" />
		<player seat="4" nickname="comboprof" balance="$2538.00" dealtin="true" />
		<player seat="9" nickname="dvarghese" balance="$109.00" dealtin="true" />
		<player seat="7" nickname="plezedontraze2660" balance="$5168.00" dealtin="true" />
	</players>
	<round id="BLINDS" sequence="1">
Thus the above correct as are the following event sequences for the blinds.
Code:
		<event sequence="1" type="SMALL_BLIND" timestamp="1344280993108" player="7" amount="50.00"/>
		<event sequence="2" type="BIG_BLIND" timestamp="1344280993108" player="9" amount="100.00"/>
	</round>
What happens next is that plezedontraze2660 bets $100, dvarghese calls and loses. His stack is now $9 and is in the $50-small blind. For the next hand the tags for the stack sizes after the blinds are posted are:
Code:
	<players dealer="7">
		<player seat="2" nickname="Piscataqua" balance="$1935.00" dealtin="true" />
		<player seat="4" nickname="comboprof" balance="$2538.00" dealtin="true" />
		<player seat="9" nickname="dvarghese" balance="$0.00" dealtin="true" />
		<player seat="7" nickname="plezedontraze2660" balance="$5418.00" dealtin="true" />
	</players>
Which is correct dvarghese balanced should be $0.00 because he will be all in for $9 in the small-blind. However the next events reported in the hand history are:
Code:
	<round id="BLINDS" sequence="1">
		<event sequence="1" type="ALL_IN" timestamp="1344281020484" player="9" amount="0.00"/>
		<event sequence="2" type="BIG_BLIND" timestamp="1344281020484" player="2" amount="100.00"/>
	</round>
which shows that dvarghese (player 9) is contributing $0.00 to the pot instead of $9. This makes it difficult to compute and display the correct size of the pot.
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Old 08-08-2012, 01:01 PM   #13631
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Re: Official CarbonPoker Support Thread

Quote:
Originally Posted by joeyrulesall View Post
IT still says pending approval after over a week. When will it be approved?
Quote:
Originally Posted by MrHoliday View Post
Everything in one place for convenience... any news?
I have followed up on this just now.

As soon as i hear back, I will let you know.

Ryan
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Old 08-08-2012, 01:17 PM   #13632
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Re: Error in Merge (carbon poker) Hand history's

Quote:
Originally Posted by Combo-Prof View Post
I spent yesterday writing a parser for Merge (Carbon poker) Hand history that would parse a full tournament session, because I could not find one online that actually worked. Anyway I have found an error in the way Carbon Poker reports hand histories.

The error is: When a player is all in the blinds the event tag for this action shows that the player is contributing $0.00 to the pot and not what ever remains in his stack. Thus making it difficult to report the correct size of the pot.

Example: Here are portions of the hand history xml code. In this example the blinds are 50/100 dvarghese begins with $209 and is the big blind. Carbon poker hand histories report the stack sizes after the blinds are posted. Thus after posting the $100 big blind dvarghese has $109 as the following shows.
Code:
	<players dealer="4">
		<player seat="2" nickname="Piscataqua" balance="$2035.00" dealtin="true" />
		<player seat="4" nickname="comboprof" balance="$2538.00" dealtin="true" />
		<player seat="9" nickname="dvarghese" balance="$109.00" dealtin="true" />
		<player seat="7" nickname="plezedontraze2660" balance="$5168.00" dealtin="true" />
	</players>
	<round id="BLINDS" sequence="1">
Thus the above correct as are the following event sequences for the blinds.
Code:
		<event sequence="1" type="SMALL_BLIND" timestamp="1344280993108" player="7" amount="50.00"/>
		<event sequence="2" type="BIG_BLIND" timestamp="1344280993108" player="9" amount="100.00"/>
	</round>
What happens next is that plezedontraze2660 bets $100, dvarghese calls and loses. His stack is now $9 and is in the $50-small blind. For the next hand the tags for the stack sizes after the blinds are posted are:
Code:
	<players dealer="7">
		<player seat="2" nickname="Piscataqua" balance="$1935.00" dealtin="true" />
		<player seat="4" nickname="comboprof" balance="$2538.00" dealtin="true" />
		<player seat="9" nickname="dvarghese" balance="$0.00" dealtin="true" />
		<player seat="7" nickname="plezedontraze2660" balance="$5418.00" dealtin="true" />
	</players>
Which is correct dvarghese balanced should be $0.00 because he will be all in for $9 in the small-blind. However the next events reported in the hand history are:
Code:
	<round id="BLINDS" sequence="1">
		<event sequence="1" type="ALL_IN" timestamp="1344281020484" player="9" amount="0.00"/>
		<event sequence="2" type="BIG_BLIND" timestamp="1344281020484" player="2" amount="100.00"/>
	</round>
which shows that dvarghese (player 9) is contributing $0.00 to the pot instead of $9. This makes it difficult to compute and display the correct size of the pot.
Thanks for letting us know, I will pass it along to Merge.

Ryan
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Old 08-08-2012, 01:44 PM   #13633
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Re: Official CarbonPoker Support Thread

Is anyone else having a problem connecting to Merge? It's taking awhile to connect to the server and once i get in it says 0 players online and it doesn't show any tables, mtts, or sngs.
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Old 08-08-2012, 01:47 PM   #13634
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Re: Official CarbonPoker Support Thread

Quote:
Originally Posted by WhyNot23 View Post
Is anyone else having a problem connecting to Merge? It's taking awhile to connect to the server and once i get in it says 0 players online and it doesn't show any tables, mtts, or sngs.
same thing here atm

edit: mtt's and cash games both just came back
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Old 08-08-2012, 01:48 PM   #13635
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Re: Official CarbonPoker Support Thread

It's working better now, but it's still pretty slow/laggy.
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