I'm here with a rather embarrassing admission! I just went to login to my carbon account (FUGovernment) and I noticed that it was suspended. This was truly shocking, as I have a positive history and my verification process is complete, and have over $11k in transfers and activity since early/mid July when I registered this account. I had
absolutely no idea why I would be suspended.
I then searched my email history for "Carbon" and sure enough, back in January I apparently created my first Carbon account (8645427) and had played with it so briefly that I had completely forgotten about it. In fact, even the player id "8645427" denotes (to me) I was probably drunk when I created this account and made a deposit to play that very night while wasted.
Now, due to a deposit attempt earlier today using a card that was already associated with the January account, my new account is suspended.
My new account has mucho time at the stakes/tables I play, and I'm sure my opponents would prefer I keep that account active, but my old account has a current balance of around $300. My old account has very little volume played on it and would really not be recognizable to my current opponents.
Can you please help me get this fixed? I understand that this against the site's TOS, but it was an honest mistake! I never intentionally did this, and quite honestly I'm surprised the system didn't pick up this red flag during verification/registration considering all the player details are the same (i.e. name, address, phone number, etc).
I don't want to continue playing until I have this resolved. If I need to keep the old account active and cancel the new one, that's fine, but can you please confirm this? Ideally I would like to have my new account remain, and my old account's balance moved over.
Thank you in advance!!
Please note I am bringing this to your attention myself, and not waiting/hoping support doesn't find out so that my intentions are clearly not malicious! I would just like this resolved so I can continue playing, thanks!!