Official CarbonPoker Support Thread

[CarbonRyan]

Originally Posted by MrHoliday

K, I sent in my ID on Monday, and that form on Tuesday, and now there is no any sign from the support that they even received it, how long does this verification usually take? Considering I am on the stake, it would be nice if this can be hastened a bit, people kind of expect their money...

User: DoccHoliday

TY

Your account is now verified, and your withdrawal is going to be processed as soon as possible.

Ryan

[DangTheRiver]

Hi Ryan!

I'm here with a rather embarrassing admission! I just went to login to my carbon account (FUGovernment) and I noticed that it was suspended. This was truly shocking, as I have a positive history and my verification process is complete, and have over $11k in transfers and activity since early/mid July when I registered this account. I had absolutely no idea why I would be suspended.

I then searched my email history for "Carbon" and sure enough, back in January I apparently created my first Carbon account (8645427) and had played with it so briefly that I had completely forgotten about it. In fact, even the player id "8645427" denotes (to me) I was probably drunk when I created this account and made a deposit to play that very night while wasted.

Now, due to a deposit attempt earlier today using a card that was already associated with the January account, my new account is suspended.

My new account has mucho time at the stakes/tables I play, and I'm sure my opponents would prefer I keep that account active, but my old account has a current balance of around $300. My old account has very little volume played on it and would really not be recognizable to my current opponents.

Can you please help me get this fixed? I understand that this against the site's TOS, but it was an honest mistake! I never intentionally did this, and quite honestly I'm surprised the system didn't pick up this red flag during verification/registration considering all the player details are the same (i.e. name, address, phone number, etc).

I don't want to continue playing until I have this resolved. If I need to keep the old account active and cancel the new one, that's fine, but can you please confirm this? Ideally I would like to have my new account remain, and my old account's balance moved over.

Thank you in advance!!

Please note I am bringing this to your attention myself, and not waiting/hoping support doesn't find out so that my intentions are clearly not malicious! I would just like this resolved so I can continue playing, thanks!!

[Gatiltafish]

Originally Posted by CarbonRyan

As far as I am aware, no gift cards are accepted any longer.

Ryan

Thanks for the help, for some reason carbonpoker support couldn't give that simple answer.

[DangTheRiver]

Problem solved, thanks!

[CarbonRyan]

Originally Posted by DangTheRiver

Hi Ryan!

I'm here with a rather embarrassing admission! I just went to login to my carbon account (FUGovernment) and I noticed that it was suspended. This was truly shocking, as I have a positive history and my verification process is complete, and have over $11k in transfers and activity since early/mid July when I registered this account. I had absolutely no idea why I would be suspended.

I then searched my email history for "Carbon" and sure enough, back in January I apparently created my first Carbon account (8645427) and had played with it so briefly that I had completely forgotten about it. In fact, even the player id "8645427" denotes (to me) I was probably drunk when I created this account and made a deposit to play that very night while wasted.

Now, due to a deposit attempt earlier today using a card that was already associated with the January account, my new account is suspended.

My new account has mucho time at the stakes/tables I play, and I'm sure my opponents would prefer I keep that account active, but my old account has a current balance of around $300. My old account has very little volume played on it and would really not be recognizable to my current opponents.

Can you please help me get this fixed? I understand that this against the site's TOS, but it was an honest mistake! I never intentionally did this, and quite honestly I'm surprised the system didn't pick up this red flag during verification/registration considering all the player details are the same (i.e. name, address, phone number, etc).

I don't want to continue playing until I have this resolved. If I need to keep the old account active and cancel the new one, that's fine, but can you please confirm this? Ideally I would like to have my new account remain, and my old account's balance moved over.

Thank you in advance!!

Please note I am bringing this to your attention myself, and not waiting/hoping support doesn't find out so that my intentions are clearly not malicious! I would just like this resolved so I can continue playing, thanks!!

Hi,


The account was banned; you must keep using the account FUGovernment.

Account had $**.79 in balance, which we transferred to account FUGovernment; which has now been re-activated.

Ryan

[elektrik23]

Originally Posted by madcatz1999

Filters are working fine for me (in cash games). I think what might be confusing people is that they moved the filters for "show full games" and "show empty games", and they seem to default to off, regardless of what your previous filters were.

This gentleman speaks the truth. BTW not to derail but the new way to check active bonuses is horrible.

[MrHoliday]

Originally Posted by CarbonRyan

Your account is now verified, and your withdrawal is going to be processed as soon as possible.

Ryan

Much obliged Ryan... My account still states pending approval, and the link still leads to the verification page, but I will take your word for it I guess this will be fine soon. I am looking to definitely keep playing on Carbon, just want to make sure everything is in order etc. So if this is solved, I am a happy puppy

[MyironThumb]

filters aren't working correctly. I have 'show empty tables' for HU only and it's showing 6 max and full ring, and I can't see any empty HU tables

[bvggocats]

found it

[Love2HoldNutz]

I was asked to send in information regarding verification for my account LUV2HoldNutz or Love2holdnutz cant remember how its put. Basically was done about 5/6 days ago and still no reply or anything just wondering if I can get some info and make sure everything i sent has been recieved thanks.

email: ry****nner999@yahoo.co.uk

[joeyrulesall]

Ryan I have made a withdrawal Monday and it still says pending. How long does it take to be approved ?

[CarbonRyan]

Originally Posted by joeyrulesall

Ryan I have made a withdrawal Monday and it still says pending. How long does it take to be approved ?

Checks are taking about 3 weeks at the moment.

Ryan

[KVW42]

I made a W.U. withdrawl monday, still pending. I used IE to do it, should I cancel it and use google chrome? Is there any way you can check to see if its being processed? I can pm u my username. Side note, y do people do so many transfers, whats the point?

[WSPreadHead]

SSIA... I don't have enough points for purchase through VIP, and after contacting customer service was told that was the only way to get one. So wondering anybody had one they would be willing to sell? (in new/good condition) I could either do a player->player transfer on Carbon or send a payment via PayPal. If anyone would be willing to help me out, I'd really appreciate it

Thanks,
WSPreadHead

[CarbonRyan]

Originally Posted by WSPreadHead

SSIA... I don't have enough points for purchase through VIP, and after contacting customer service was told that was the only way to get one. So wondering anybody had one they would be willing to sell? (in new/good condition) I could either do a player->player transfer on Carbon or send a payment via PayPal. If anyone would be willing to help me out, I'd really appreciate it

Thanks,
WSPreadHead

Hi,

Im sorry, but we no longer carry any branded merchandise, even in the store.

Ryan