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Old 08-02-2012, 03:40 PM   #13576
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Re: Official CarbonPoker Support Thread

Quote:
Originally Posted by MrHoliday View Post
K, I sent in my ID on Monday, and that form on Tuesday, and now there is no any sign from the support that they even received it, how long does this verification usually take? Considering I am on the stake, it would be nice if this can be hastened a bit, people kind of expect their money...

User: DoccHoliday

TY
Your account is now verified, and your withdrawal is going to be processed as soon as possible.

Ryan
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Old 08-02-2012, 04:51 PM   #13577
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Re: Official CarbonPoker Support Thread

Hi Ryan!

I'm here with a rather embarrassing admission! I just went to login to my carbon account (FUGovernment) and I noticed that it was suspended. This was truly shocking, as I have a positive history and my verification process is complete, and have over $11k in transfers and activity since early/mid July when I registered this account. I had absolutely no idea why I would be suspended.

I then searched my email history for "Carbon" and sure enough, back in January I apparently created my first Carbon account (8645427) and had played with it so briefly that I had completely forgotten about it. In fact, even the player id "8645427" denotes (to me) I was probably drunk when I created this account and made a deposit to play that very night while wasted.

Now, due to a deposit attempt earlier today using a card that was already associated with the January account, my new account is suspended.

My new account has mucho time at the stakes/tables I play, and I'm sure my opponents would prefer I keep that account active, but my old account has a current balance of around $300. My old account has very little volume played on it and would really not be recognizable to my current opponents.

Can you please help me get this fixed? I understand that this against the site's TOS, but it was an honest mistake! I never intentionally did this, and quite honestly I'm surprised the system didn't pick up this red flag during verification/registration considering all the player details are the same (i.e. name, address, phone number, etc).

I don't want to continue playing until I have this resolved. If I need to keep the old account active and cancel the new one, that's fine, but can you please confirm this? Ideally I would like to have my new account remain, and my old account's balance moved over.

Thank you in advance!!

Please note I am bringing this to your attention myself, and not waiting/hoping support doesn't find out so that my intentions are clearly not malicious! I would just like this resolved so I can continue playing, thanks!!
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Old 08-02-2012, 04:55 PM   #13578
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Re: Official CarbonPoker Support Thread

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Originally Posted by CarbonRyan View Post



As far as I am aware, no gift cards are accepted any longer.

Ryan
Thanks for the help, for some reason carbonpoker support couldn't give that simple answer.
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Old 08-02-2012, 05:24 PM   #13579
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Re: Official CarbonPoker Support Thread

Problem solved, thanks!
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Old 08-02-2012, 05:27 PM   #13580
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Re: Official CarbonPoker Support Thread

Quote:
Originally Posted by DangTheRiver View Post
Hi Ryan!

I'm here with a rather embarrassing admission! I just went to login to my carbon account (FUGovernment) and I noticed that it was suspended. This was truly shocking, as I have a positive history and my verification process is complete, and have over $11k in transfers and activity since early/mid July when I registered this account. I had absolutely no idea why I would be suspended.

I then searched my email history for "Carbon" and sure enough, back in January I apparently created my first Carbon account (8645427) and had played with it so briefly that I had completely forgotten about it. In fact, even the player id "8645427" denotes (to me) I was probably drunk when I created this account and made a deposit to play that very night while wasted.

Now, due to a deposit attempt earlier today using a card that was already associated with the January account, my new account is suspended.

My new account has mucho time at the stakes/tables I play, and I'm sure my opponents would prefer I keep that account active, but my old account has a current balance of around $300. My old account has very little volume played on it and would really not be recognizable to my current opponents.

Can you please help me get this fixed? I understand that this against the site's TOS, but it was an honest mistake! I never intentionally did this, and quite honestly I'm surprised the system didn't pick up this red flag during verification/registration considering all the player details are the same (i.e. name, address, phone number, etc).

I don't want to continue playing until I have this resolved. If I need to keep the old account active and cancel the new one, that's fine, but can you please confirm this? Ideally I would like to have my new account remain, and my old account's balance moved over.

Thank you in advance!!

Please note I am bringing this to your attention myself, and not waiting/hoping support doesn't find out so that my intentions are clearly not malicious! I would just like this resolved so I can continue playing, thanks!!

Hi,


The account was banned; you must keep using the account FUGovernment.

Account had $**.79 in balance, which we transferred to account FUGovernment; which has now been re-activated.

Ryan

Last edited by CarbonRyan; 08-02-2012 at 06:51 PM.
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Old 08-02-2012, 06:37 PM   #13581
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Re: No Tables Going on??

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Originally Posted by madcatz1999 View Post
Filters are working fine for me (in cash games). I think what might be confusing people is that they moved the filters for "show full games" and "show empty games", and they seem to default to off, regardless of what your previous filters were.
This gentleman speaks the truth. BTW not to derail but the new way to check active bonuses is horrible.
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Old 08-02-2012, 06:49 PM   #13582
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Re: Official CarbonPoker Support Thread

Quote:
Originally Posted by CarbonRyan View Post
Your account is now verified, and your withdrawal is going to be processed as soon as possible.

Ryan
Much obliged Ryan... My account still states pending approval, and the link still leads to the verification page, but I will take your word for it I guess this will be fine soon. I am looking to definitely keep playing on Carbon, just want to make sure everything is in order etc. So if this is solved, I am a happy puppy
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Old 08-02-2012, 09:58 PM   #13583
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Re: No Tables Going on??

filters aren't working correctly. I have 'show empty tables' for HU only and it's showing 6 max and full ring, and I can't see any empty HU tables
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Old 08-02-2012, 11:59 PM   #13584
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Re: Official CarbonPoker Support Thread

found it

Last edited by bvggocats; 08-03-2012 at 12:09 AM.
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Old 08-03-2012, 07:15 AM   #13585
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Re: Official CarbonPoker Support Thread

I was asked to send in information regarding verification for my account LUV2HoldNutz or Love2holdnutz cant remember how its put. Basically was done about 5/6 days ago and still no reply or anything just wondering if I can get some info and make sure everything i sent has been recieved thanks.

email: ry****nner999@yahoo.co.uk
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Old 08-03-2012, 10:26 AM   #13586
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Ryan I have made a withdrawal Monday and it still says pending. How long does it take to be approved ?
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Old 08-03-2012, 12:58 PM   #13587
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Re: Official CarbonPoker Support Thread

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Originally Posted by joeyrulesall View Post
Ryan I have made a withdrawal Monday and it still says pending. How long does it take to be approved ?
Checks are taking about 3 weeks at the moment.

Ryan
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Old 08-03-2012, 01:21 PM   #13588
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Re: Official CarbonPoker Support Thread

I made a W.U. withdrawl monday, still pending. I used IE to do it, should I cancel it and use google chrome? Is there any way you can check to see if its being processed? I can pm u my username. Side note, y do people do so many transfers, whats the point?
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Old 08-03-2012, 01:52 PM   #13589
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looking for a Carbon Poker baseball cap

SSIA... I don't have enough points for purchase through VIP, and after contacting customer service was told that was the only way to get one. So wondering anybody had one they would be willing to sell? (in new/good condition) I could either do a player->player transfer on Carbon or send a payment via PayPal. If anyone would be willing to help me out, I'd really appreciate it

Thanks,
WSPreadHead
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Old 08-03-2012, 02:00 PM   #13590
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Re: looking for a Carbon Poker baseball cap

Quote:
Originally Posted by WSPreadHead View Post
SSIA... I don't have enough points for purchase through VIP, and after contacting customer service was told that was the only way to get one. So wondering anybody had one they would be willing to sell? (in new/good condition) I could either do a player->player transfer on Carbon or send a payment via PayPal. If anyone would be willing to help me out, I'd really appreciate it

Thanks,
WSPreadHead
Hi,

Im sorry, but we no longer carry any branded merchandise, even in the store.

Ryan
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