Official CarbonPoker Support Thread - Page 885 - Carbon Poker

**CarbonRyan** · 07-19-2012, 04:27 PM

Quote:

Originally Posted by 1hate3d0nk5

Ok.. I went through my history of MTT's played this week and Ive played 7 or the 9 multiplers and still only 6 showing up. It showed 1.70 last night then 1.60 all day today... Ill email support. Thanks for the quick reply.

No worries.

I can only tell what you can more than likely. Let me know what support get back to you with, and if necessary, ill see what we can do from this side.

Ryan

**CarbonRyan** · 07-19-2012, 04:29 PM

Quote:

Originally Posted by Bawsten

I was supposed to receive a refund for tourneys that were cancelled on june 1st during the night of the first software upgrade. Ive talked to live support and they said they were still investigating this over a month later with absolutely no help other then one live support saying i was refunded for my $60 tourney. Even though I was registered in both High rollers and CHIP LEADER with 24 people left in the $60 1r 1a with no compensation what so ever.

Ive been ripped off of over $430 MINIMUM in buy ins that the site refuses to acknowledge that I was registered in and never refunded cause the tourneys were shut down and site taken off line that night.

Im completely over this joke of a site your customer service trys to tell me that I was never in these tourneys but I play a full schedule every single night and still waiting on my refund. Its funny how Ive run about as bad as I ever have also since I started asking for my refunds back on a weekly basis with the same reply. You were refunded or we will send an email to someone else and never have any idea what youre talking about if you bring it up again.

So ryan what can you do for me?

My username is "thasteve" on pokerhost

As Chris has already said, we arent able to see info on players accounts with other skins, apart from those we own (Carbon, PDC, Aced).

If you were to create an account at any of those and play, we would definitely be able to assist, and would gladly do so.

Ryan

billaaa777 · 07-19-2012, 06:32 PM

Well, it now has been 7 or eight days since I started the withdrawal process, and I have still have not been paid.

The site asked me to print out a form, fill it out, sign it, scan it, and send it back to them verifying my credit card. They wanted this despite the fact I did not use a credit card to make my deposit or do my withdrawal. Just one more attempt to delay making payments.

They also asked me so scan in a photo ID and send it to them, which I did. I have been playing poker online longer than 99.99% of the people at this site. I started at Empire Poker, which was a sister site to Party Poker when we could not even fill up one 2/4 table.

I played in the very first tournament they had when I wondered if $100 entry fee into a tournament with 60 people and a $25,000 first prize was a good deal. What an idiot I was back then.

Needless to say, I have tried out almost every site on the net that offers poker and I have NEVER experienced anything like this site trying to get your money back.

Also, they stopped paying my deposit bonus because I put in a withdrawal request. This of course has to be the single dumbest policy the management of this establishment could put in place. Who knows how much they spend trying to get clients, and then to turn around and rip them off is just stupid.

It is hard to believe that you deposit your funds, win some money, and they will not pay you. I really need to be very careful with this site, they obviously have serious cash flow problems, and I need to only keep a minimal amount in my account, if not less than that.

**CarbonChris** · 07-19-2012, 06:37 PM

Quote:

Originally Posted by billaaa777

Well, it now has been 7 or eight days since I started the withdrawal process, and I have still have not been paid.

The site asked me to print out a form, fill it out, sign it, scan it, and send it back to them verifying my credit card. They wanted this despite the fact I did not use a credit card to make my deposit or do my withdrawal. Just one more attempt to delay making payments.

They also asked me so scan in a photo ID and send it to them, which I did. I have been playing poker online longer than 99.99% of the people at this site. I started at Empire Poker, which was a sister site to Party Poker when we could not even fill up one 2/4 table.

I played in the very first tournament they had when I wondered if $100 entry fee into a tournament with 60 people and a $25,000 first prize was a good deal. What an idiot I was back then.

Needless to say, I have tried out almost every site on the net that offers poker and I have NEVER experienced anything like this site trying to get your money back.

Also, they stopped paying my deposit bonus because I put in a withdrawal request. This of course has to be the single dumbest policy the management of this establishment could put in place. Who knows how much they spend trying to get clients, and then to turn around and rip them off is just stupid.

It is hard to believe that you deposit your funds, win some money, and they will not pay you. I really need to be very careful with this site, they obviously have serious cash flow problems, and I need to only keep a minimal amount in my account, if not less than that.

Unfortunately, regardless of how long you've been playing online poker, the same security measures are in place for everyone. We're very open about these policies, and based on the feedback in our official withdrawal thread, most people doesn't seem to have too much of any issue. At this point, a verification process similar to this is the industry standard.

If you'd like some help with the verification process, I'd be glad to help. Please post or PM your screen name, and Ryan or I will look into it.

billaaa777 · 07-19-2012, 07:00 PM

WOW, since you said your site was UP FRONT about its withdrawal policies, I decided to go to your site and check out what it actually says.

First right on your front page you state that you have “Quick Withdrawals”. Obviously getting a check that takes 2 to 4 months hardly qualifies as quick.

Next, getting a Neteller withdrawal that takes 1 to 2 weeks also does not qualify as quick, especially when you take into account most sites do it instantly.

The information below is copied and pasted directly from your site.

13. Can I cash out the same day I deposit through NETELLER?

Yes, you may cash out the same day you deposit provided your cash out is approved by our internal review team.

What is the average processing time for cash out using NETELLER?

All cash outs are first "approved" by our internal review team . This process usually takes 24-48 hours. If you are a Pay-Pro Document Verified User, this will take less time. Once the payment is approved, funds will appear in your NETELLER account within 2 to 6 hrs.

Right here you are stating that it takes 1 to 2 days to withdraw using Neteller, but when you try to withdraw your site says it takes 1 to 2 weeks.

So, please explain to me how you seriously consider this being UP FRONT with your clients when you site promoting yourself says one thing, when in reality your policy is completely different?

I am waiting for the spin that you try to put on this one, it is going to be funny!

**CarbonChris** · 07-19-2012, 07:19 PM

Quote:

Originally Posted by billaaa777

WOW, since you said your site was UP FRONT about its withdrawal policies, I decided to go to your site and check out what it actually says.

First right on your front page you state that you have “Quick Withdrawals”. Obviously getting a check that takes 2 to 4 months hardly qualifies as quick.

Next, getting a Neteller withdrawal that takes 1 to 2 weeks also does not qualify as quick, especially when you take into account most sites do it instantly.

The information below is copied and pasted directly from your site.

13. Can I cash out the same day I deposit through NETELLER?

Yes, you may cash out the same day you deposit provided your cash out is approved by our internal review team.

What is the average processing time for cash out using NETELLER?

All cash outs are first "approved" by our internal review team . This process usually takes 24-48 hours. If you are a Pay-Pro Document Verified User, this will take less time. Once the payment is approved, funds will appear in your NETELLER account within 2 to 6 hrs.

Right here you are stating that it takes 1 to 2 days to withdraw using Neteller, but when you try to withdraw your site says it takes 1 to 2 weeks.

So, please explain to me how you seriously consider this being UP FRONT with your clients when you site promoting yourself says one thing, when in reality your policy is completely different?

I am waiting for the spin that you try to put on this one, it is going to be funny!

Here's the 'spin', no one has waited over 2 months for a withdrawal in months. To be honest, I don't think it ever got over 10 weeks, and even then, that was >~6 months ago. It's pretty clear you don't know what you're talking about.

Meanwhile, I've offered to help you with your situation, which you don't seem keen to take me up on. Offer still stands, but I'm not really interested in getting into a pissing match with you.

billaaa777 · 07-19-2012, 07:21 PM

I sent you a PM, and I am still waiting for the help you said you would provide for both my bonuses and withdrawal.

Quote:

Here's the 'spin', no one has waited over 2 months for a withdrawal in months. To be honest, I don't think it ever got over 10 weeks, and even then, that was ~6 months ago. It's pretty clear you don't know what you're talking about.

Meanwhile, I've offered to help you with your situation, which you don't seem keen to take me up on. Offer still stands, but I'm not really interested in getting into a pissing match with you.

billaaa777 · 07-19-2012, 07:23 PM

You do not even know what is on your own site do you. Your site states that it takes 2 to 4 months to get a check. You might want to check it out for yourself, so you do know what you are talking about!

Quote:

Here's the 'spin', no one has waited over 2 months for a withdrawal in months. To be honest, I don't think it ever got over 10 weeks, and even then, that was ~6 months ago. It's pretty clear you don't know what you're talking about.

MrHickey · 07-19-2012, 07:24 PM

would be neat if auto rebuy actually worked

TomoDaK · 07-19-2012, 07:27 PM

Any chance of getting old hand histories sent to me? I lost all my old Carbon hands awhile back. I emailed support ages ago and they said no can do, was hoping this has somehow changed.

killuminati7 · 07-19-2012, 07:29 PM

hey i wanted to trade my friend poker money for some cash,but i no longer see the transfer option next to the deposit and withdrawl..any help?

**Ice_W0lf** · 07-19-2012, 08:19 PM

It's in the lobby of the client.. Account > player to player transfer

Philly03 · 07-19-2012, 09:13 PM

this software is just god awful. not sure how much longer i can take it

was just regged in a bunch of mtts, none of them opened for me. didnt realize til 10 mins after they started and had to go manually open them all. not a huge deal but wtf...

busting a rebuy right before addon and not being able to double rebuy is just LOL

omnishakira · 07-19-2012, 09:54 PM

your email support is so slow it's beyond ridiculous it take 2,5 days on average to an answer. if the answer isnt correct or imcomplete, which happen a fair % of the time, you need to rewrite back and wait another 2-3 days it's really annoying.

ive been waiting for almost a week to switch from rakeback to vip program

**CarbonRyan** · 07-20-2012, 12:54 AM

Quote:

Originally Posted by omnishakira

your email support is so slow it's beyond ridiculous it take 2,5 days on average to an answer. if the answer isnt correct or imcomplete, which happen a fair % of the time, you need to rewrite back and wait another 2-3 days it's really annoying.

ive been waiting for almost a week to switch from rakeback to vip program

Send your player ID to viphost@carbonpoker.ag and I will get it done first thing in the morning.

Sorry for the delay.

Ryan