Official CarbonPoker Support Thread

[CarbonChris]

Originally Posted by duece4

Apparently I made an account with carbon a while ago and never played. I've been playing on another skin. I'm not going to say which, but I don't feel comfortable/ am not happy with support/ skin i've been currently playing on.

I get 35% on my current skin. My carbon account is registered with rake brain @ 35%. I know both accounts can't have rb at the same. How long do I have to wait before I get 35% rb on carbon assuming I cancel rb and cash out on my current skin later today?

The existing account must be dormant for 60 days.

[fudgeround]

Can someone please help me. I am wondering why i havent recieved my daily cash rebate for my play yesterday. I email support and the VIP host and have not gotten any responses. I thought it was supposed to recieve it at 1 AM the following day. I havent gotten anything. my carbon name is fudgeround. someone please help me understand this.

[Shok]

How come there is a real lack of tournaments to use these in? and they are always at ridiculous times of the day, the only decently timed one starts at 8PM central US time, how come we cannot use these for normal 2.20 tournys like the $11 ones?

[digieditny]

Same thing happened to me fudgeround. I actually got it about an hour ago when I logged in.

[CarbonRyan]

Originally Posted by Shok

How come there is a real lack of tournaments to use these in? and they are always at ridiculous times of the day, the only decently timed one starts at 8PM central US time, how come we cannot use these for normal 2.20 tournys like the $11 ones?

Those coupons are very specific to the tournaments that they are eligible for. Perhaps some of the eligible tournaments were removed in one of the recent shake ups, but I do know they were not extremely prevalent in the past either.

Ryan

[CarbonRyan]

Originally Posted by fudgeround

Can someone please help me. I am wondering why i havent recieved my daily cash rebate for my play yesterday. I email support and the VIP host and have not gotten any responses. I thought it was supposed to recieve it at 1 AM the following day. I havent gotten anything. my carbon name is fudgeround. someone please help me understand this.

Originally Posted by digieditny

Same thing happened to me fudgeround. I actually got it about an hour ago when I logged in.

I would assume that the scripts are just a little behind.

Has anyone else noticed that their payments have not been made yet?

Ryan

[Bawsten]

Can you guys please try and do something about the payouts for the $530 tourney today. Every week it gets about 120-140 players and every week it only pays 7 spots. With this many people im sure the other players would agree we would like to see 12-14 spots payed. 10% of the field paying would be perfect. Idk for whatever reason why you guys only pay 5% regularly, its very unfair to players that final table the biggest weekly tourney on the network and do not even cash when there are over 100 entrants.

Pls 10% payouts for todays $530!!

[Champion0912]

I just made a deposit for $30 using a netSpend card. It said the deposit was approved on your payment processor page (momoboxx or something), but the funds have not been posted to my account. I even contacted netSpend and they said my card was debited.

My screen name is EagerBeaver912, email is champion912@live.com.

I was planning on playing a tournament in just a few hours, so this needs to be fixed.

[Ace Jackoff]

Why do you guys remove the $11 and $33 daily deepstacks from the schedule on Sunday? Don't tell me it's because of the Sunday Deepstack because that's BS. It's a button someone forgot to click. Click the damn button.

[RunGoodCurtis]

How do you change your address on Carbon? I recently moved, and I'm only able to edit certain details of my contact information (and my home address is not one of them).

Thanks.

[CarbonRyan]

Originally Posted by Ace Jackoff

Why do you guys remove the $11 and $33 daily deepstacks from the schedule on Sunday? Don't tell me it's because of the Sunday Deepstack because that's BS. It's a button someone forgot to click. Click the damn button.

Ive asked about this. Just waiting to hear back.

Originally Posted by RunGoodCurtis

How do you change your address on Carbon? I recently moved, and I'm only able to edit certain details of my contact information (and my home address is not one of them).

Thanks.

You need to contact support, and send in all your verification documents before they will change your address on your account.

Ryan

[digieditny]

Still can't send player to player transfers. Can someone check on that for me? Yes I sent in a picture ID when I verified my account.

Also my first deposit was many months ago.

User name: digieditny

[CarbonRyan]

Originally Posted by digieditny

Still can't send player to player transfers. Can someone check on that for me? Yes I sent in a picture ID when I verified my account.

Also my first deposit was many months ago.

User name: digieditny

Ive sent a request off to see about getting your account activated for p2p transfers.

Ryan

[just_joe]

Is there a way to turn off the tournament alerts that keep popping up on the bottom right of my monitor or at least limit them to the games that I play such as only NLH or only PLO?

Thanks in advance.

[5thStreetHog]

Originally Posted by just_joe

Is there a way to turn off the tournament alerts that keep popping up on the bottom right of my monitor or at least limit them to the games that I play such as only NLH or only PLO?

Thanks in advance.

I was wondering the same thing.