Official CarbonPoker Support Thread - Page 859 - Carbon Poker

**CarbonRyan** · 06-21-2012, 03:42 PM

Quote:

Originally Posted by LamboMurc12

VIP promotions- side game bonus- 10% Reward on net monthly losses after promotion activation...i activated but i dont think it shows my currently losses which is important

Ah, right, got it.

Let me look into it now.

Ryan

**CarbonRyan** · 06-21-2012, 03:50 PM

Quote:

Originally Posted by LamboMurc12

VIP promotions- side game bonus- 10% Reward on net monthly losses after promotion activation...i activated but i dont think it shows my currently losses which is important

Hi Lambo,

Sorry, but this information is not accessible for players, and therefore not displayed. If you want to track your losses, it needs to be done manually yourself. This goes the same for poker net wins/losses also.

In the even that you would like to dispute or question a monthly adjustment payment, I am sure that we could send you an audit of that months play to show the rebate calculation.

Ryan

rbracco · 06-21-2012, 08:50 PM

Not sure why I've never been responded to when posting about 3 issues, 1 of which i posted about several times.

1.

Quote:

I am also having lots of freezes. Running Windows 7, everything up to date. Uninstalled and reinstalled Carbon, no help. Also no clue what is triggering it. Sometimes I just click it one time and it goes into "not responding" mode and never recovers unless I restart the program.

2.

Quote:

Not sure if this has been brought up but the search filter is pretty buggy. I search for seated players by their exact name and they dont show up (is there a hide from search option?). Also I'll search for a fragment of their name and other player's name's will show up that dont contain that fragment at all.

3. This goes without saying but fix the autopost blinds situation heads up. I get grimmed constantly when looking for games, it is a huge disincentive to play other regs. I've emailed a bunch too complaining about certain players grimming every day but it doesn't seem like action has been taken

4. Consider lowering the number of heads up tables at each limit. When you guys first switched to a capped number of heads up tables it was perfect but since lock left there are too many tables and you can get tables without playing anyone so the king of the hill setup is kind of pointless.

dopefiend420 · 06-21-2012, 11:05 PM

not sure if this messes with the system, but if there's like 10+ people waiting for like 10 tables then why wouldnt it just start additional tables as needed without having any wait list? its all virtual anyways no?

**CarbonRyan** · 06-22-2012, 01:19 AM

Quote:

Originally Posted by rbracco

Not sure why I've never been responded to when posting about 3 issues, 1 of which i posted about several times.

1. I am also having lots of freezes. Running Windows 7, everything up to date. Uninstalled and reinstalled Carbon, no help. Also no clue what is triggering it. Sometimes I just click it one time and it goes into "not responding" mode and never recovers unless I restart the program.

Can you please email us at viphost@carbonpoker.ag and we will liaise with our tech tem to attempt to get it resolved.

Quote:

Originally Posted by rbracco

2. Not sure if this has been brought up but the search filter is pretty buggy. I search for seated players by their exact name and they dont show up (is there a hide from search option?). Also I'll search for a fragment of their name and other player's name's will show up that dont contain that fragment at all.

These are known issues that are actively being worked on.

Quote:

Originally Posted by rbracco

3. This goes without saying but fix the autopost blinds situation heads up. I get grimmed constantly when looking for games, it is a huge disincentive to play other regs. I've emailed a bunch too complaining about certain players grimming every day but it doesn't seem like action has been taken

I think this is being resolved in the current fix going in now

Quote:

Originally Posted by rbracco

4. Consider lowering the number of heads up tables at each limit. When you guys first switched to a capped number of heads up tables it was perfect but since lock left there are too many tables and you can get tables without playing anyone so the king of the hill setup is kind of pointless.

We have raised our concerns with Merge on this and it is with them.

Ryan

Kedu · 06-22-2012, 03:32 AM

I just reached ether 2 days ago but my status is still water. Does it refresh immediately or at the end of the month?

derosnec · 06-22-2012, 03:41 AM

i have RB and was wondering if i can do anything with my vip points besides buy things in the store?

like sell them or get cash for them?

**CarbonRyan** · 06-22-2012, 12:49 PM

Quote:

Originally Posted by Kedu

I just reached ether 2 days ago but my status is still water. Does it refresh immediately or at the end of the month?

It should have clicked over. Please post up your player ID so I can take a look on my side.

Quote:

Originally Posted by derosnec

i have RB and was wondering if i can do anything with my vip points besides buy things in the store?

like sell them or get cash for them?

You can use them to enter tournaments as well. If you are on RB, you cannot exchange them for cash, no.

Ryan

sosickbro · 06-22-2012, 01:19 PM

I'm the biggest sucker on the internet. Sent two inquiries before depositing with a couple of questions and one specifically about rakeback. Four days later, I get a minimally helpful response and ask again for clarification. Four days later, I get a reply that my question is being routed to another department. Still waiting on that response, four days later. Min-deposit anyway just to try it out and the money gets taken from my bank account, but not credited to my poker account. Send an urgent request to have an agent tell me what's happening on, as it's a bit unsettling to have the bank side of it involved now, especially when I was routed to a third party payment processor to complete the transaction. Still no response. My first step might have been to check this thread first and see that there are 855 pages of support-related questions. Such a sorry statement of the poker market that this is the best we have. If this is the best on offer, I'll pass.

sosickbro · 06-22-2012, 02:03 PM

Ryan, my ID is sosickbro1 if you get a chance to check it out. Thanks.

joeyjmr8484 · 06-22-2012, 02:26 PM

Ryan or Chris??? My player ID is joey212poker. I Requested Western Union on Carbon at about 3am on 6/21. Yesterday when I went to bed it still said pending approval and next to it I still had the option to cancel it. Today I sign in cashier to check on it and it still says pending approval and next to it says continue and at the top in blue it says there are pending transactions that require your attention, but when I click on continue it takes me to another page saying the same thing and there is nothing for me to do. So I am hoping that is the next step to approval? This is my first Western Union withdrawal. I am verified.

**CarbonRyan** · 06-22-2012, 02:30 PM

Quote:

Originally Posted by sosickbro

I'm the biggest sucker on the internet. Sent two inquiries before depositing with a couple of questions and one specifically about rakeback. Four days later, I get a minimally helpful response and ask again for clarification. Four days later, I get a reply that my question is being routed to another department. Still waiting on that response, four days later. Min-deposit anyway just to try it out and the money gets taken from my bank account, but not credited to my poker account. Send an urgent request to have an agent tell me what's happening on, as it's a bit unsettling to have the bank side of it involved now, especially when I was routed to a third party payment processor to complete the transaction. Still no response. My first step might have been to check this thread first and see that there are 855 pages of support-related questions. Such a sorry statement of the poker market that this is the best we have. If this is the best on offer, I'll pass.

Please post up your player ID and I will be glad to look into it for you on our side.

Ryan