Originally Posted by senorbb
I had a coupon for the WSOP satellite last Sunday, but when I registered for the tourney I misclicked and registered out of my normal funds. The tournament had already started so I couldn't unregister and re-register with the coupon. I asked them by e-mail if they could subtract the coupon and repose the funds, but Carbon support send me this (useless) response:
"Thank you for contacting us.
We are sorry for this inconvenience but unfortunately we cannot restore your cash balance for the WSOP satellite you played on Sunday.
We appreciate your comprehension in this matter."
I responded with "What am I supposed to do with my WSOP satellite coupon now? I don't believe there any more WSOP satellites to register in now. This was a simple misclick due to the new software."
They then send back this response:
"We truly apologize but our management reviewed you request and unfortunately we can't exchange this coupon since you did not use it how it was supposed to be used."
Hoping you can provide some help.
I'm kinda in the same situation, I had received a Sunday $109 coupon voucher but I was thinking it would use it automatically when I registered for it. Only later did I find out you had to choose the coupon when you initially register.
Am I able to switch the voucher back for cash?