Official CarbonPoker Support Thread

[just_joe]

Can you tell me how the Western Union withdrawal option works (US player)?

I think that the "check" withdrawal option has a 6 week period for approval, the check is delivered to my door within a week and the sum of all charges to me is $15 (Earth).

Is it the same 6 week period for approval for a Western Union withdrawal? For a $900 withdrawal, is the sum of ALL charges $30? How do I "pick up" my funds? At any Western Union location?

Software running much better today. Congrats.

[Karl.]

I've been a player on Carbon for over a year and now might be moving to a state that is on Carbon's banned state list. Can I still play on the site in that state?

In other words will I be grandfathered in?

[CarbonChris]

Originally Posted by TheeRealHoff

Chris-
Why do I have to submit a CC if I didn't use a CC to deposit? The form clearly says to submit a copy front and bank of the CC "used to fund your account" This is what the verification form is for, so does that mean I'm not required to submit this?

You do not need to supply any CC info if you have never funded your account with a CC. You can leave any information about that blank, and it will be fine.

[xjw42x]

Chris,

I've posted in other threads about this and haven't gotten a reply...

When are we gonna see the 45man turbo SNGs back in the lobby?
$2, $5, $11, etc.... all missing

[CarbonChris]

Originally Posted by xjw42x

Chris,

I've posted in other threads about this and haven't gotten a reply...

When are we gonna see the 45man turbo SNGs back in the lobby?
$2, $5, $11, etc.... all missing

When they get added by Merge. Sorry, but I don't have a better answer than that right now.

[bonesjones26]

Originally Posted by xjw42x

Chris,

I've posted in other threads about this and haven't gotten a reply...

When are we gonna see the 45man turbo SNGs back in the lobby?
$2, $5, $11, etc.... all missing

Don't worry dude, they asked 3 times, 3 responses to their question and still not a solution. Maybe in the next few weeks

[TONZ]

The hand history is terrible, is no one else experiencing this? First I click the number at the top left of my table and get this:


Then I click that folder and get this



Then I have to click THAT folder and I get this wall of files!



Then when I find the Hand History im looking for I get this:



In triple draw its really hard to find the hand history you want because the picture of the cards that the hand history shows, is not the hand you had at showdown. Evevrytime I try to find a certain hand, I have to look at the tiny text in the hand history box, because the picture is wrong. Help please!

[Mccormick]

Yeah, HH is messed up atm.

[madcatz1999]

They've stated that one of the things they're currently working on is making the HH default to the last hand played (check the sticky post to see things they're working on fixing). Just out of curiosity, is your opponent's hand what they had at showdown? Because if not, I'd be surprised and slightly concerned that they were showing you that information.

[TONZ]

Originally Posted by Mccormick

Yeah, HH is messed up atm.

TY! I thought it was just me. I would think there would be more complaints

[TONZ]

Originally Posted by madcatz1999

They've stated that one of the things they're currently working on is making the HH default to the last hand played (check the sticky post to see things they're working on fixing). Just out of curiosity, is your opponent's hand what they had at showdown? Because if not, I'd be surprised and slightly concerned that they were showing you that information.

Yes my opponents hand is correct.
We both drew one on the third draw I believe. Why is this concerning?

[Mccormick]

I think he's just not sure whether the hand went to showdown or not, which i think it did, in which case it doesn't matter. If you didn't go to showdown however, you shouldn't be able to see his hole cards in HH.

[petaria6000]

i think i just got cheated in a freeroll but im not positive but based on my math i should have been able to reraise the guys all in as his all in was a legally sized raise ended up getting an idiot priced in with 62 on the turn to stick around to hit his flush

[madcatz1999]

Originally Posted by TONZ

Yes my opponents hand is correct.
We both drew one on the third draw I believe. Why is this concerning?

I'm assuming the cards it's showing for you is what you were originally dealt. If that's what it's also showing for your opponent, you shouldn't be able to see those.

[Uncle Wimp]

Is there no cap on raises in headsup limit hold'em? I just 12-bet preflop and got it all in.