Official CarbonPoker Support Thread

[wharfratg]

Can anyone confirm for me that Carbon's MGR calculation is (rake x 35%) - bonuses? Thank you.

[rizeagainst]

Originally Posted by wharfratg

Can anyone confirm for me that Carbon's MGR calculation is (rake x 35%) - bonuses? Thank you.

no it's not. bonuses aren't deducted from RB, they're just really really extremely hard to clear

[wharfratg]

Originally Posted by rizeagainst

no it's not. bonuses aren't deducted from RB, they're just really really extremely hard to clear

Thank you rizeagainst. Is the (rake x 35%) accurate? That seems to be "rakeback", not "monthly gross revenue".

[rizeagainst]

As far as I know you get (total amount of rake) x .35 put into your account at 00:15 everyday. But there could be deductions I'm not aware of.

[wharfratg]

Originally Posted by rizeagainst

As far as I know you get (total amount of rake) x .35 put into your account at 00:15 everyday. But there could be deductions I'm not aware of.

Right. I'm talking about MGR (monthly gross revenue) for purposes of a rake chase. Typically that is the amount of rake you contribute to the site in a month less any deductions. My affiliate is telling me that my MGR is (rake x 35% - bonuses) which is at least 65% less than typical MGR calculations and thus makes no sense. In this thread I have seen many people post that rake chases are typically an extra 10% rakeback (i.e. $25 for an MGR of $250). My affiliate is saying no, your MGR is 35% of the actual rake you pay, which means you would now have to pay $714 in rake to get $25 in a rake chase. Obviously that is a complete bastardization of the term "monthly gross revenue". I think my affiliate is wrong and I'm just wanting to know if someone can confirm whether I am correct or have smoked too much crack.

[djo]

Originally Posted by KatoKrazy

I either 4 or 6 table NL 6 max games, and the grid works very well for this.

using a hud?

[rizeagainst]

Software improvements:

Can we get the player tags to show up in the lobby of a game next to each players username, so we can see how many people we have marked as fish/shark before deciding to register for a game?

Also, why are 6max DoNs charged the exact same rake when the blind levels are faster by like 20% than the 10max DoNs?

Does anyone from Carbon open this thread anymore??

[Kevbo1111]

While software suggestions are being offered, get rid of the leave button in the bottom right corner. Or there should be a prompt asking if you're sure you want to leave. I hit it by accident while multi tabling a couple times per week.

Another problem I have: Lets say the blinds are 100/200 and I am in the BB. A person raises to 600. My BB is a stack of 2 $100 chips, and when the other person raises, it is a $500 chip with a $100 chip stacked on top. When you are multi tabling and you glance at the action it is very easy to mistake this for a call. I am almost positive that on every other site I've ever played on, this raise would look like a stack of 6 $100 chips and much easier to identify as a raise.

[MinusEV]

Originally Posted by Kevbo1111

While software suggestions are being offered, get rid of the leave button in the bottom right corner. Or there should be a prompt asking if you're sure you want to leave. I hit it by accident while multi tabling a couple times per week.

Settings -> General -> "Don't prompt when leaving games" ?

And I'm pretty sure it's off by default, so you probably turned it on yourself at some point

[Kevbo1111]

Originally Posted by MinusEV

Settings -> General -> "Don't prompt when leaving games" ?

And I'm pretty sure it's off by default, so you probably turned it on yourself at some point

You're right, I think turned it off because it asked if I was sure I wanted to leave tables where games had already ended, which was even more annoying.

[MinusEV]

Originally Posted by Kevbo1111

You're right, I think turned it off because it asked if I was sure I wanted to leave tables where games had already ended, which was even more annoying.

Agreed - ideally it should not prompt if you were sitting out or at a table that had ended, but do prompt if you were active at the table.

[Your Mom]

now money tree shows up in my player admin and it appears to be filled in with numbers from the last time they ran money tree. bizarre

[CarbonAtil]

Sorry for the inconvenience guys. The "Activate Money Tree" button and page is now live. Let me know if any of you are still experiencing issues.

Thanks.

[rizeagainst]

Originally Posted by rizeagainst

Atil,

I was in a $20 DoN today that had some highly highly suspicious play in it. Please keep in mind that I have played ~25,000 DoNs across various sites, so I know this format extremely well and am very familiar with what is and isn't cheating.

The game is #25870263. I would like the entire game reviewed, with emphasis on what went on during the bubble, which lasted a ludicrous amount of hands due to what I believe was chip dumping between 'MEATINJECTION' and 'stevemunkmay'. Another player also commented in chat that it was beginning to look like they were playing as a team. I then informed this player that I was going to report the entire game and have Merge review all the play in it, so he need not worry. Well, this apparently put the two players I have called into question into a panic. They began saying things to me like "I hope you get knocked out first" and "F U" after winning hands against me, the both of them. They both seemed to take it personally when I said I was reporting the entire game for review, and began attacking me both in the chatbox and in the game which only strengthens my belief that these two players were colluding.

I do not have specific hands to show you here because the hand history does not lend itself to copy/pasting, and even if it did I was playing ~16 games or so throughout the day, so I really do not have time to do anything other than screenshot the game# and paste it into MS paint for later.

Please review the play of these two players in this game, as well as their full history together on the site. I also believe a 3rd player may have been involved, although I am not nearly as sure about him as I am of the other two. This players username is 'CWarrior69'. Please again understand, I play these games extremely regularly, one of the most regular and winning players in them on Carbon. I know suspicious play when I see it...please take the time to fully review these goofballs, and watch them closely in the near future.

Also, I won the game, so I am not looking for a refund here. I will be watching how this situation is dealt with, and I think others should too. After Pokerstars' clear disregard for the collusive capabilities of DoN's, I can only hope that Carbon is more dedicated to proactively keeping their games clean than Stars was.

This is what I got back.

Hello Mr. **,
Thank you for your e-mail.
In order to combat collusion we employ numerous preventative security measures which include random security checks and log-file reviews. Our analysis includes automatic tracking of betting patterns related to the strength of a player's hand and referencing that against other player’s actions at the same table to determine if they may be working together.
Specifically, our Security Department makes use of the following preventative measures:
1. Tracking IP address and matching historical playing patterns. This flags and determines if certain players historically play on the same table.

2. Player trapping monitoring. Historical hands are automatically reviewed and if a weak hand was involved with raising and re-raising with multiple players it is flagged and forwarded to security.
3. Strong hand folding. If a player folds a strong hand before the flop such as AQ when another player has AK it is flagged.
4. Any player that reports a suspicious hand, it is thoroughly reviewed by our security dept. Security will also review the historical hands of the players involved. It is this ability to see every player's entire history that gives us the incredible ability to combat collusion better than a brick and mortar card room.
There are also additional automated features that I have declined to mention, given that making such measures public would essentially defeat their purpose. We have adopted a strict no tolerance policy for players that are involved in what so much as amounts to a suggestion of collusion.
I have reviewed the players in question in the tournament you take issue with and while true, they are from the same region, the hands they were involved in did not show any of the true markings of collusion. Neither player ever made a bet, raise or re-raise that was not warranted based on the cards he held and based on the size of the pot.
Nevertheless, we are reviewing their entire history with us and should we find anything conclusive they will be banned permanently from our site. In the mean time, as a preventative security precaution, we have restricted their ability to take a seat at the same table.
We are always happy to investigate the concerns of our players. The more detailed your report the better we will be able to address your concerns. If you see suspicious play on certain hands, please reference the hands in question.
Thank you again for allowing us to address your concerns as keeping our cardroom fair and honest is our highest priority.
Best regards,

Ronald
CP Poker Security

So basically, yes, they pretty much were colluding, but there wasn't anything bad enough to ban them. The guys that live right next to each other were folding back and forth to each other over and over and over and over and over again on the bubble....but it's not collusion.

"We have adopted a strict no tolerance policy for players that are involved in what so much as amounts to a suggestion of collusion."

Uhm.....no? you don't.

[FutureInsights]

Originally Posted by rizeagainst

This is what I got back.

So basically, yes, they pretty much were colluding, but there wasn't anything bad enough to ban them. The guys that live right next to each other were folding back and forth to each other over and over and over and over and over again on the bubble....but it's not collusion.

"We have adopted a strict no tolerance policy for players that are involved in what so much as amounts to a suggestion of collusion."

Uhm.....no? you don't.

If you have HEM, why aren't you importing the hands?

Originally Posted by wharfratg

Right. I'm talking about MGR (monthly gross revenue) for purposes of a rake chase. Typically that is the amount of rake you contribute to the site in a month less any deductions. My affiliate is telling me that my MGR is (rake x 35% - bonuses) which is at least 65% less than typical MGR calculations and thus makes no sense. In this thread I have seen many people post that rake chases are typically an extra 10% rakeback (i.e. $25 for an MGR of $250). My affiliate is saying no, your MGR is 35% of the actual rake you pay, which means you would now have to pay $714 in rake to get $25 in a rake chase. Obviously that is a complete bastardization of the term "monthly gross revenue". I think my affiliate is wrong and I'm just wanting to know if someone can confirm whether I am correct or have smoked too much crack.

I think you have a problem with this affiliate. You are getting deductions that no one else is getting.

Originally Posted by rizeagainst

Software improvements:

Can we get the player tags to show up in the lobby of a game next to each players username, so we can see how many people we have marked as fish/shark before deciding to register for a game?

Also, why are 6max DoNs charged the exact same rake when the blind levels are faster by like 20% than the 10max DoNs?

Does anyone from Carbon open this thread anymore??

They show up in the lobby (the little toy icons ) when I click on a table to look whom is at the table. I also saw this on a training video.