Official CarbonPoker Support Thread - Page 7 - Carbon Poker

**CarbonAtil** · 04-22-2010, 02:26 AM

Quote:

Originally Posted by otis_nixon

is carbon down for anyone else right now or is it just me... what's the deal?

Our servers had a few issues, but everything is back to normal now. We have taken appropriate actions to ensure this doesn't happen again.

Sorry for the inconvenience this may have caused.

**CarbonAtil** · 04-22-2010, 02:28 AM

Quote:

Originally Posted by tassie

CP Antil,

Over the last couple of days I have had connection isues three or four times. All players at the tables i have been playing had been disconnected at the same time. Are Carbon aware of this problem?

Tassie

Yes we are. Please see the previous post. Once again sorry for the inconvenience.

**CarbonAtil** · 04-22-2010, 02:34 AM

Quote:

Originally Posted by RikaKazak

Can anyone take advantage of the "follow the fish" promotion? Or just new players?

(cake was my main site...so thinking of switching to carbon or tilt)

This promotion is only for new players that plan on following the fish and play with Sportsbook.com players. We have had a tremendous response to this promotion and I want to thank all of you that have taken the time to screenshot your balance and email it to our VIP host.

If any of you have questions, please PM me!

I love this image, so I'm going to post it again

**CarbonAtil** · 04-22-2010, 02:38 AM

Quote:

Originally Posted by mathiask

One more suggestion: Can you please change the lobby back to how it was, in regards to it updating? Everytime I want to look at which tournaments is starting in the next couple of hours while playing a few tables, I scroll down the tour page a bit, and i'm promted at one of the tables and act and then go back to the lobby, the lobby refresh' and goes to the top of the tour lobby tab again.

It'd be nice to actually be able to browse through the tournament and cash game lobby tabs without having to start all over again after having made your decision on your table(s).

- Dunno if I'm the only one with this problem though.

I hear your point mathiask. I have emailed this to our team and they will try to update this and put it in the next release. Thanks!

**CarbonAtil** · 04-22-2010, 02:42 AM

Quote:

Originally Posted by AJackson

I've playing on Merge for 6 months and never had and server issues until recently.

What's going on?

Quote:

Originally Posted by donatordan

servers can't deal with the increased traffic, obviously.

Trust me 120% this is not the case. There were technical issues that caused this to go offline temporarily and had nothing to do with the influx of players. We have tested the network with the increase player base for months before launching and never had any issues. We have corrected this issue and taken the appropriate actions to ensure it doesn't happen again.

Sorry for the inconvenience.

**CarbonAtil** · 04-22-2010, 02:45 AM

Quote:

Originally Posted by lvkajunkid

yeah, its under the settings tab in the main lobby

Correct: This is located in the bottom navigation bar - Settings --> Buy In / Rebuys (last tab) and you can configure this however you prefer.

**CarbonAtil** · 04-22-2010, 02:53 AM

Quote:

Originally Posted by ccls

3 things

1. tables stop popping up for some reason
2. button for the timebank doesnt always show up
3. chipstacks are too small on standard view

1. Which version of Windows are you using? The best thing for this is to email support@carbonpoker.com. Our IT team can help diagnose your issue and get this back to normal.

2. Same as above.

3. I have passed this on to get changed.

Thank for you input and helping Carbon / Merge become a better platform to play online poker.

**CarbonAtil** · 04-22-2010, 02:54 AM

Quote:

Originally Posted by NoFoldingZone

+1

Please make them bigger! I prefer full-table mode when playing just 4 tables but have to use mini-mode to be able to clearly see the money amounts.

I hear you loud and clear NFZ. This has been passed on to be corrected for you guys.

**CarbonAtil** · 04-22-2010, 02:59 AM

Quote:

Originally Posted by Grafter

How do you turn off the adverts at the bottom of tables, when you're not in the hand?

In the settings tab there is an option that says "show news in game". *If you uncheck that you will not see the banners or text.

**Bobo Fett** · 04-22-2010, 03:18 AM

quadaces9999 · 04-22-2010, 03:23 AM

CP what about the hole cards been only half size?

AKingdom · 04-22-2010, 06:27 AM

Atil, It's irks me that Merge has done nothing to improve their atrocious mini-mode. I wouldn't care if the tables in regular mode could be shrunk to a small size but they can't. After all these years I still don't see them having implemented a practical way to play more than 4 tables without dual monitors or 1 huge monitor. I'm wondering if there are any improvements slated in this regard that you know of? Thx.

Already.Dead · 04-22-2010, 10:11 AM

@CP ATIL: I PMed you 4 days ago and still no answer...

**CarbonAtil** · 04-22-2010, 11:45 AM

Quote:

Originally Posted by quadaces9999

CP what about the hole cards been only half size?

Noted and pass along. Would you like the options of both full and half size? Thanks for the input.

**CarbonAtil** · 04-22-2010, 11:46 AM

Quote:

Originally Posted by Already.Dead

@CP ATIL: I PMed you 4 days ago and still no answer...

That is strange. I never received a PM from you. Typically I reply back within 12-24 hours, so if you or anyone else hasn't received a response from me, please resend it.