Official CarbonPoker Support Thread

[tassie]

CP Antil,

Over the last couple of days I have had connection isues three or four times. All players at the tables i have been playing had been disconnected at the same time. Are Carbon aware of this problem?

Tassie

[MinusEV]

Originally Posted by otis_nixon

is carbon down for anyone else right now or is it just me... what's the deal?

Down for me at least.

[RikaKazak]

Can anyone take advantage of the "follow the fish" promotion? Or just new players?

(cake was my main site...so thinking of switching to carbon or tilt)

[mathiask]

One more suggestion: Can you please change the lobby back to how it was, in regards to it updating? Everytime I want to look at which tournaments is starting in the next couple of hours while playing a few tables, I scroll down the tour page a bit, and i'm promted at one of the tables and act and then go back to the lobby, the lobby refresh' and goes to the top of the tour lobby tab again.

It'd be nice to actually be able to browse through the tournament and cash game lobby tabs without having to start all over again after having made your decision on your table(s).

- Dunno if I'm the only one with this problem though.

[reverie]

carbon software booted me and i can't get back in. locked out of 2 sngs. ran the diagnose tool and it gets stuck on "client properties" or "game servers". reinstalled client. restarted windows. no joy. my connection is fine. Do I get a refund?

edit: can't login to the website either. network problem?

edit 2: should've read the thread.

[AJackson]

I've playing on Merge for 6 months and never had and server issues until recently.

What's going on?

[donatordan]

servers can't deal with the increased traffic, obviously.

[reverie]

its back

[Tilthunter]

Is there autorebuy on Carbon/Merge?

[Grafter]

How do you turn off the adverts at the bottom of tables, when you're not in the hand?

[lvkajunkid]

Originally Posted by Tilthunter

Is there autorebuy on Carbon/Merge?

yeah, its under the settings tab in the main lobby

[ccls]

3 things

1. tables stop popping up for some reason
2. button for the timebank doesnt always show up
3. chipstacks are too small on standard view

[NoFoldingZone]

Originally Posted by ccls

3. chipstacks are too small on standard view

+1

Please make them bigger! I prefer full-table mode when playing just 4 tables but have to use mini-mode to be able to clearly see the money amounts.

[quadaces9999]

Wish you wouldn't just show have of my playing cards. Im talking about up and down the cards are cute in half they look too short. Full tilt does it pretty good please see how they display hole cards and try to make it similar to there's.

[CarbonAtil]

Originally Posted by pokerace5434

checks how fast is shiping times is less than 3 weeks I'm thinking about moveing there

Currently, checks take approximately 3-4 weeks to be processed and shipped to your house. We are working on trying to decrease the time to two weeks flat, but this is something we are working on.

I play a ton of online poker and use checks as one of my withdrawal methods, so I understand how this can be frustrating PA5434. This is why which I want this to be decreased!