Originally Posted by Fach
Didn't want to make a big deal about this, but I just tried to deposit $$ and it said I need to confirm additional info under "pending transactions." I clicked to verify the additional information which I guess was supposed to bring me to the merchant to confirm this info. The page would not load and it said transaction was "declined." Funny how they charge my debit card for that amount and I don't see a credit on my Carbon Account. I have deposited successfully before but never had to go through this additional confirmation. Anyway they want me to send in a copy of my bank statement? Why don't you consult with the merchant to see if they charged my debit card?
Have you spoken to Merge support directly about this?
If not, I recommend you do that first.
PM me your player ID and I will follow up with them too.