Official CarbonPoker.ag Deposit Thread - Page 60 - Carbon Poker

**CarbonRyan** · 07-24-2012, 02:46 PM

Quote:

Originally Posted by LookBehindYou

Alright so I called Western Union and told them to change the receiver's name and they politely did and the whole process was really easy. However, they didn't give me a new mtcn #. I just want to make sure that when I entered this MTCN # into the system, that the receiver's name has changed by now.(I'm not sure how long it takes the system to change this, but I just changed it an hour ago with WU.) The reason is, if it didn't change yet, Carbon Poker is going to deny my transfer all over again and I'm going to have to change the receivers' name and location again which would just about get me to go

ha

Feel free to email me/PM me all the transaction details again, and I will follow up with support.

Ryan

LookBehindYou · 07-24-2012, 10:30 PM

Quote:

Originally Posted by CarbonRyan

Feel free to email me/PM me all the transaction details again, and I will follow up with support.

Ryan

Im happy to finally say I got money on carbon

**CarbonRyan** · 07-25-2012, 01:13 PM

Quote:

Originally Posted by LookBehindYou

Im happy to finally say I got money on carbon

Great, glad to hear its all sorted out. Sorry it was such a hassle.

This is definitely an exception, and not the rule.

Ryan

dms460 · 07-25-2012, 05:05 PM

if i have a pending withdrawal, am i unable to transfer money to another player until that has been approved?

drumn4life0789 · 07-25-2012, 07:17 PM

Tried to deposit today and I received an error on the mastercard gateway screen. Tried again and the same thing occurred. Then received a message in the client saying I have been suspended from depositing. WTF.

**CarbonRyan** · 07-26-2012, 02:14 PM

Quote:

Originally Posted by drumn4life0789

Tried to deposit today and I received an error on the mastercard gateway screen. Tried again and the same thing occurred. Then received a message in the client saying I have been suspended from depositing. WTF.

Its just an anti-fraud measure put in place to stop someone trying your card over and over again.

PM or post your player ID and I will take a look for you.

Ryan

mdchap01 · 07-27-2012, 03:23 PM

Hello,

I deposited today using Western Union. The WU page says the funds have been picked up but my account hasn't been credited yet. Could you look into this for me? My username is mdchap09

**CarbonRyan** · 07-27-2012, 03:28 PM

Quote:

Originally Posted by mdchap01

Hello,

I deposited today using Western Union. The WU page says the funds have been picked up but my account hasn't been credited yet. Could you look into this for me? My username is mdchap09

Have you gone back into the cashier page and input the MTCN?

Once you have done that, let me know.

Also, just PM me with the MTCN as well, so I can send it to support if necessary.

Ryan

mdchap01 · 07-27-2012, 03:40 PM

Quote:

Originally Posted by CarbonRyan

Have you gone back into the cashier page and input the MTCN?

Once you have done that, let me know.

Also, just PM me with the MTCN as well, so I can send it to support if necessary.

Ryan

Ryan,

my 2p2 account is too new to use PMs. I did input the MTCN. The MTCN is *********

Thanks.

**CarbonRyan** · 07-27-2012, 03:54 PM

Quote:

Originally Posted by mdchap01

Ryan,

my 2p2 account is too new to use PMs. I did input the MTCN. The MTCN is *********

Thanks.

No worries at all.

I have emailed support to review your deposit.

Im not sure if it mattered that the MTCN was posted up, but I omitted it from your post just to be sure.

Ryan

mdchap01 · 07-27-2012, 03:59 PM

Quote:

Originally Posted by CarbonRyan

No worries at all.

I have emailed support to review your deposit.

Im not sure if it mattered that the MTCN was posted up, but I omitted it from your post just to be sure.

Ryan

Thanks again!

**CarbonRyan** · 07-27-2012, 05:01 PM

Quote:

Originally Posted by mdchap01

Thanks again!

No worries, deposit approved and in your account.

Ryan

ReubWills · 07-28-2012, 12:02 PM

Does quickpay deposit option for US players just not work? It's only been mentioned 2 or 3 times this entire thread.

**CarbonChris** · 07-28-2012, 01:13 PM

Quote:

Originally Posted by ReubWills

Does quickpay deposit option for US players just not work? It's only been mentioned 2 or 3 times this entire thread.

I deal with many successful uses by US players everyday. It's new, so it doesn't get used as option, but it works.

Grind4green · 07-29-2012, 11:12 AM

So yall claim to have 24/7 support right? HA. I don't see that one bit. And if you still claim to have 24/7 support after this, then there's something wrong. I submitted 3 $20 deposits on thursday. The 3rd one I submitted, I got to the last step, it said it was approved but I exited out of the screen before it switched over to where it says that the transatiction has been approved, your credit charge will be shown as whatever. It charged to my bank account, but not to my poker account. So no big deal, my fault for exiting (even though it already said approved, and if you have the ability to charge my account, i would think you could give me my money also.) So I email support around 3:11 P.M. EST on Thursday July 26 via the support button in the client. At 3:15 P.M. that same day, I get an automatic message to my account saying we've recieved you're email, gave me my ticket number (LTK572014883253X), AND also stated this: "We'll reply within the next 24 hours." 24 hours go by, no reply. Finnaly saturday morning comes around, go to check my email, nothing. So on Saturday, July 28 at 11:10 A.M. Almost 2 days after the first email was sent, I sent an email hoping to be heard. Now, Another day later, absoulutly nothing. I really hope that I recieve some type of extra reimburshment due to me not having any talks with support for almost 3 days. not even a , we're working on the problem email, absolutly nothing.