Originally Posted by dark_horse
Is it policy for Carbon to credit players the $14 fee WU charges to deposit? I thought I saw that in here someplace.
With all the deposits for reloading and cashing out to WU, those $14 and $30 charges will start to rack up.
They sure do, just send your receipts to support and they will be able to sort you out. There could be a delay, but they will definitely get it done for you. It just may take a little patience.
Originally Posted by Wadada
I just attempted a $150 credit card deposit, my credit card was charged (I just checked online), but it was DECLINED by CarbonPoker.
Can you please help me get this rectified?
Can you please send me a copy of your most recent statement, or even a screenshot from your internet banking statement showing the successful charge? I will need that to pass along to the cashier team.
Please send it to firstname.lastname@example.org
and we will pass it along.
Originally Posted by QueenEight24
Deposited $105 through WU and entered the MTCN number but it still hasn't cleared in close to two hours now.. Have times increased lately? It used to be almost instant..
Times have increased recently, feel free to send us your MTCN and player ID to viphost and we can ask support to take a look at it for you.