Official CarbonPoker.ag Deposit Thread - Page 43 - Carbon Poker

ravenrage · 06-21-2012, 11:31 AM

carbonchris or carbonryan,
I am still waiting for a response regarding my deposit attempt on 6/16. i, like others above, followed the steps carefully and doublechecked everything multiple times. the country, name, and currency was correct. i entered the mtcn number as instructed multiple times. it stayed as 'pending' for a couple of days and was finally denied citing timeout as the reason. i emailed you guys the mtcn number as well as other info and you told me you'd check on it. I have heard nothing from you guys in days. I'd really like to play on carbon, but this situation is becoming a great argument for me not to do that. Please let me know something....anything, asap or i'll have to go to another site.
SN ravenrage31

**CarbonRyan** · 06-21-2012, 01:29 PM

Quote:

Originally Posted by ravenrage

carbonchris or carbonryan,
I am still waiting for a response regarding my deposit attempt on 6/16. i, like others above, followed the steps carefully and doublechecked everything multiple times. the country, name, and currency was correct. i entered the mtcn number as instructed multiple times. it stayed as 'pending' for a couple of days and was finally denied citing timeout as the reason. i emailed you guys the mtcn number as well as other info and you told me you'd check on it. I have heard nothing from you guys in days. I'd really like to play on carbon, but this situation is becoming a great argument for me not to do that. Please let me know something....anything, asap or i'll have to go to another site.
SN ravenrage31

I am sending this to the cashier team for review now.

Ryan

**CarbonRyan** · 06-21-2012, 01:35 PM

Quote:

Originally Posted by mashinonbkz

This is now the 3rd time this has happened to me. CarbonRyan told me he would get it taken care of last time it happened, of course it hasn't been dealt with.

If someone is trying to deposit with a visa, if something happens with their browser accidently and it closes out (Which happened to me today). When they go back in and try to deposit it will say "You have the maximum number of pending deposits for this option" (AKA 1 Deposit LOL). On the overview screen it will ask you to continue on the deposit.

When you click continue it will take you to a page that says there was an error with your deposit, contact support for more help.

This thing though doesn't cancel out. 7 hours has passed now and the screen is still the same and won't let me deposit. This glitch needs to be fixed. I GUARANTEE it is costing Carbon money. I PMed CarbonRyan 6 hours ago, but I guess he isn't on. I would love a Carbon rep to come deal with this so I can deposit before the day is done. This is completely unfair to me, and this glithc needs to be fixed.

My player name is Mashinonbkz

Hi Mash,

I am just back in the office today after being on vacation. I apologise if something got missed, but I checked your account and everything looks to be in order again.

Please email me directly in the event that this happens in the future, and I will be able to review it faster. I will PM my details to you.

Ryan

YoungStuck · 06-21-2012, 03:15 PM

Ryan, is there anyway you could help me with my deposit as well? My name on Carbon is YoungStuck and I can give you any other information that you may need...

**CarbonRyan** · 06-21-2012, 03:41 PM

Quote:

Originally Posted by YoungStuck

Ryan, is there anyway you could help me with my deposit as well? My name on Carbon is YoungStuck and I can give you any other information that you may need...

Of course, no worries at all. It looks to be pending. Have you input the MTCN and all that?

Quote:

Originally Posted by ravenrage

carbonchris or carbonryan,
I am still waiting for a response regarding my deposit attempt on 6/16. i, like others above, followed the steps carefully and doublechecked everything multiple times. the country, name, and currency was correct. i entered the mtcn number as instructed multiple times. it stayed as 'pending' for a couple of days and was finally denied citing timeout as the reason. i emailed you guys the mtcn number as well as other info and you told me you'd check on it. I have heard nothing from you guys in days. I'd really like to play on carbon, but this situation is becoming a great argument for me not to do that. Please let me know something....anything, asap or i'll have to go to another site.
SN ravenrage31

Hi, I just need the MTCN to pass along to the cashiers so they can talk to the processor.

Ryan

YoungStuck · 06-21-2012, 03:43 PM

Quote:

Originally Posted by CarbonRyan

Of course, no worries at all. It looks to be pending. Have you input the MTCN and all that?

Yes I have.

ravenrage · 06-21-2012, 04:34 PM

carbonryan
just sent you a pm w/ the mtcn # as well as other info. I sent all this to carbonchris 3 days ago, but never heard back. i guess it's a race now? anyhow, thanks and keep me up to date

jammaster · 06-21-2012, 10:05 PM

CarbonRyan, can you look into my account - jammaster1967? Last update I received via e-mail was that my funds were not sent in USD. This is not correct. I called WU today just to verify, and they said to try to pick up the funds again and confirmed they are ready to be picked up in USD. In addition, I can track the transfer on the WU web site and verify the currency. I have e-mailed carbon the MTCN. Tomorrow will be one week since I made my transfer. Any help would be appreciated. I can't seem to send a PM on this site. My account is new.

Quote:

Originally Posted by jammaster

CarbonChris, I made a deposit on 6/15 (5 days ago) and am still trying to get this deposit through. I made my cash transfer using Western Union and followed all of the instructions perfectly (receiver name, country, USD, etc.) I doubled checked all of this information 10 times. I tried to enter my MTCN number multiple times, but the deposit remained in a pending status. On Sunday, the deposit timed out and I received the following message via e-mail. I've been going back and forth with the e-mail support, but it takes a full day to get a response and then I just get another question.

----------------------------------
Players Interactive deposit has timed out and was denied
----------------------------------

The cash transfer is showing as ready to be picked up on the Western Union web site. Any help you can provide to expedite would be appreciated. Screenname is JamMaster1967. I can PM you MTCN number or anything else. Just let me know. I have already provided all of these details to Carbon via e-mail. Thanks!

**CarbonRyan** · 06-22-2012, 02:18 PM

Quote:

Originally Posted by YoungStuck

Yes I have.

Ok, please PM me with the MTCN and your account details etc, and I can follow up with the cashier team.

Ryan

**CarbonRyan** · 06-22-2012, 02:18 PM

Quote:

Originally Posted by ravenrage

carbonryan
just sent you a pm w/ the mtcn # as well as other info. I sent all this to carbonchris 3 days ago, but never heard back. i guess it's a race now? anyhow, thanks and keep me up to date

Cool, i will pass it along now.

Ryan

**CarbonRyan** · 06-22-2012, 02:21 PM

Quote:

Originally Posted by jammaster

CarbonRyan, can you look into my account - jammaster1967? Last update I received via e-mail was that my funds were not sent in USD. This is not correct. I called WU today just to verify, and they said to try to pick up the funds again and confirmed they are ready to be picked up in USD. In addition, I can track the transfer on the WU web site and verify the currency. I have e-mailed carbon the MTCN. Tomorrow will be one week since I made my transfer. Any help would be appreciated. I can't seem to send a PM on this site. My account is new.

Hi,

I will also need your MTCN so I can follow up with the cashiers.

Ryan

jammaster · 06-22-2012, 04:34 PM

It doesn't look like I can send a PM yet, since I'm a new member. Can you enable this for me as a representative? If not, is there an e-mail address that I can send this to. Thanks.

Quote:

Originally Posted by CarbonRyan

Hi,

I will also need your MTCN so I can follow up with the cashiers.

Ryan

**CarbonRyan** · 06-22-2012, 05:18 PM

Quote:

Originally Posted by jammaster

It doesn't look like I can send a PM yet, since I'm a new member. Can you enable this for me as a representative? If not, is there an e-mail address that I can send this to. Thanks.

Hi,

No I can't enable your PMs. Please email us at:

viphost@carbonpoker.ag

Ryan

YoungStuck · 06-22-2012, 07:58 PM

Quote:

Originally Posted by CarbonRyan

Ok, please PM me with the MTCN and your account details etc, and I can follow up with the cashier team.

Ryan

Alright, well I got an email today that said my transaction has been declined because it has timed out. I'll email all my info to the email address you posted above even though I have already sent all the info to support without getting a response.

jammaster · 06-23-2012, 04:45 PM

I decided to try a new deposit. I initiated the deposit then changed the name of my money transfer receiver to match the new name provided. My MTCN did not change. I entered the MTCN number against the new deposit over 5 hours ago and the status is pending approval.

It looks like the same thing is going to happen as did with my initial deposit (it just times out). Not sure what the problem is, but I'm about to cancel my Western Union transaction, get my money back and give up. It's Saturday night, and it would be nice to get some games in tonight. I've been at this for over a week.

I sent a response to viphost@carbonpoker.ag late yesterday evening and haven't heard anything.

Quote:

Originally Posted by CarbonRyan

Hi,

No I can't enable your PMs. Please email us at:

viphost@carbonpoker.ag

Ryan