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| CarbonPoker & Aced Sponsored Support forum for Merge Gaming Flagship Brand CarbonPoker.ag and Aced.com |
06-28-2012, 04:07 PM
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#211
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Official CarbonPoker Site Representative
Join Date: Nov 2011
Posts: 7,256
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Re: ID Verification Assistance
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Originally Posted by Break Even At Best
Looks like my issue was on my end. I tried to upload my documents again(and didn't put in a description) and I noticed an error message I didn't see last time. I should be all set now.
Thanks Ryan
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No worries at all.
Quote:
Originally Posted by ChekReyes
Now that's service! Thanks so much. Sorry I snapped at you in that other thread.
*thinking to self*
Hmmm... Now how do I get him to add WU to my withdraw options?
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I get that quite a lot.........unfortunately, we have no control over who gets added to WU withdrawals, that is totally controlled by Merge. Sorry.
Ryan
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06-28-2012, 07:04 PM
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#212
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banned
Join Date: Jun 2012
Posts: 30
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Re: ID Verification Assistance
I just uploaded my verification form, s/n Resler101, im hoping to get this done asap.
Thanks
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06-28-2012, 09:38 PM
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#213
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stranger
Join Date: Mar 2011
Posts: 5
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Re: ID Verification Assistance
Hi Ryan,
I sent my documents for verification. My Aced username is kolacarrrr.
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06-29-2012, 03:04 AM
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#214
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newbie
Join Date: Aug 2010
Posts: 48
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Re: ID Verification Assistance
Quote:
Originally Posted by CarbonRyan
Hi guys,
Here is the update from support:
- (sixers11): Address was updated
Player is missing to provide verification form for account to be verified.
- (AllenReyes): Account has been verified. Withdrawal request will be processed as soon as possible.
- (EmmittSmith): Player was requested to send the verification form with a signature that matches the one in the Photo ID as well as a recent Utility Bill for address verification since June 5th. We have not received the documentation.
- (ThatsWhatSheBet024): Player has not provided documents. None have been uploaded into account and we were unable to locate any emails from player.
Ryan
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I sent my documents directly to support. Should i upload them through the client instead?
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06-29-2012, 04:00 AM
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#215
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stranger
Join Date: Jun 2012
Posts: 2
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Re: ID Verification Assistance
Hey Ryan,
I posted my sn few days earlier and my account hasn't been verified yet, and I believe my documents has been sent last week.
Can you please check if my documents has processed through or not?
SN: "jerkrap"
Thanks again for making this vertification faster.
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06-29-2012, 12:46 PM
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#216
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stranger
Join Date: Jun 2012
Posts: 13
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Re: ID Verification Assistance
Quote:
Originally Posted by tomir
...but Im still waiting for my money (only 51$). I just CANT BELIEVE it. Another Week gone. Whats the problem with Carbon??
Carbon nickname: Hotsip
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And Im still waiting... 
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07-01-2012, 01:55 PM
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#217
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adept
Join Date: Nov 2005
Posts: 961
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Re: ID Verification Assistance
i am being asked by the client to validate my new (aced) account before i can play for real money. is "validate" the same thing as the ID verification where i need to upload documents, or is it just e-mail verification (or even something else)?
i can't seem to get the verification e-mail sent to me. supposedly there was one sent when i created the account, but i didn't receive it (and it's not in my spam folder). so i clicked on "re-send the verification e-mail" from within the client, but i didn't receive it (and it's not in my spam folder).
i went to "overview" to make sure my e-mail address was correct. i copied and pasted it into a new e-mail message and sent myself a test message, and that arrived. so my e-mail is entered correctly.
i just can't get a verification e-mail sent to me.
regarding "validating" the account, the client pop-up instructs me to check my e-mail and follow the instructions. the only e-mail i received from aced was the "Your Aced Poker deposit bonus" message which talks about depositing (not about validating).
Any help would be appreciated.
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07-01-2012, 04:50 PM
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#218
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Official CarbonPoker Site Representative
Join Date: Nov 2011
Posts: 7,256
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Re: ID Verification Assistance
Quote:
Originally Posted by BootParty
I just uploaded my verification form, s/n Resler101, im hoping to get this done asap.
Thanks
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Quote:
Originally Posted by kolacar
Hi Ryan,
I sent my documents for verification. My Aced username is kolacarrrr.
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Quote:
Originally Posted by jerkrap
Hey Ryan,
I posted my sn few days earlier and my account hasn't been verified yet, and I believe my documents has been sent last week.
Can you please check if my documents has processed through or not?
SN: "jerkrap"
Thanks again for making this vertification faster.
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I have sent all your requests along for review.
Quote:
Originally Posted by Johnny Walnuts
I sent my documents directly to support. Should i upload them through the client instead?
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It cant hurt. If the files you sent were larger than 2MB in total, they may not have been received by the support email server.
Quote:
Originally Posted by anteatereater
i am being asked by the client to validate my new (aced) account before i can play for real money. is "validate" the same thing as the ID verification where i need to upload documents, or is it just e-mail verification (or even something else)?
i can't seem to get the verification e-mail sent to me. supposedly there was one sent when i created the account, but i didn't receive it (and it's not in my spam folder). so i clicked on "re-send the verification e-mail" from within the client, but i didn't receive it (and it's not in my spam folder).
i went to "overview" to make sure my e-mail address was correct. i copied and pasted it into a new e-mail message and sent myself a test message, and that arrived. so my e-mail is entered correctly.
i just can't get a verification e-mail sent to me.
regarding "validating" the account, the client pop-up instructs me to check my e-mail and follow the instructions. the only e-mail i received from aced was the "Your Aced Poker deposit bonus" message which talks about depositing (not about validating).
Any help would be appreciated.
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Yeah, this is just an email verification. Can you email us from your new email address, and I will look to get it verified for you?
Ryan
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07-02-2012, 06:39 PM
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#219
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Official CarbonPoker Site Representative
Join Date: Nov 2011
Posts: 7,256
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Re: ID Verification Assistance
Hi all,
Here are the latest replies I have gotten from support:
(Resler101) ---- Verified on June 30th and informed on that date via email
(kolacarrrr) ---- This account is from Aced.com and has an IP mismatch. Documents seem ok. IP mismatch explanation required and requested via email
(jerkrap) ---- Account has been verified.
Ryan
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07-02-2012, 09:35 PM
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#220
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newbie
Join Date: Oct 2010
Posts: 41
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Re: ID Verification Assistance
Hey Ryan,
On Friday, 6/29, I uploaded my scanned filled out form with photo ID on it via the game client as a .pdf. Upon first upload (it's under 1mb) it failed. So I closed out Carbon and re-uploaded via client and it completed. I haven't received any emails at all, so I'm just wondering how long on average it takes? ID is copenicus1643.
Thanks!
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07-03-2012, 01:12 PM
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#221
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stranger
Join Date: May 2011
Posts: 9
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Re: ID Verification Assistance
Huge kudo's to the Carbon Security team. Documents uploaded at 3am.
Verified by 10 am!
now that's service
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07-03-2012, 03:36 PM
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#222
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Official CarbonPoker Site Representative
Join Date: Nov 2011
Posts: 7,256
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Re: ID Verification Assistance
Quote:
Originally Posted by detlion1643
Hey Ryan,
On Friday, 6/29, I uploaded my scanned filled out form with photo ID on it via the game client as a .pdf. Upon first upload (it's under 1mb) it failed. So I closed out Carbon and re-uploaded via client and it completed. I haven't received any emails at all, so I'm just wondering how long on average it takes? ID is copenicus1643.
Thanks!
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Ive sent this along to see if there are any issues with the documents you provided. Did you send along copies of the card you used to make the deposit? If not, you will need to provide those images as well. You can omit the center numbers from the front of the card, along with the CVV on the back, but everything else must be visible.
Quote:
Originally Posted by 88PokerAce88
Huge kudo's to the Carbon Security team. Documents uploaded at 3am.
Verified by 10 am!
now that's service
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Great, glad to hear you got sorted out so quick
Ryan
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07-03-2012, 05:19 PM
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#223
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Official CarbonPoker Site Representative
Join Date: Nov 2011
Posts: 7,256
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Re: ID Verification Assistance
Quote:
Originally Posted by detlion1643
Hey Ryan,
On Friday, 6/29, I uploaded my scanned filled out form with photo ID on it via the game client as a .pdf. Upon first upload (it's under 1mb) it failed. So I closed out Carbon and re-uploaded via client and it completed. I haven't received any emails at all, so I'm just wondering how long on average it takes? ID is copenicus1643.
Thanks!
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Check PM
Ryan
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07-03-2012, 08:31 PM
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#224
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enthusiast
Join Date: Jun 2012
Posts: 84
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Re: ID Verification Assistance
I tried sending my documents in last Tuesday and I believe I got the confirmation that they were sent and I have yet to hear a reply please help. Sn.. strailster
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07-04-2012, 12:50 AM
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#225
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newbie
Join Date: Jan 2010
Posts: 47
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Re: ID Verification Assistance
sent in forms and ID on the 28th. havent gotten an email or anything back.
SN: Bout2getRAPED
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