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CarbonPoker & Aced Sponsored Support forum for Merge Gaming Flagship Brand CarbonPoker.ag and Aced.com

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Old 06-19-2012, 06:45 PM   #166
stranger
 
Join Date: Mar 2011
Posts: 5
Re: ID Verification Assistance
Quote:
Originally Posted by kolacar View Post
Uploaded for the third time, make sure they verify them this time.
PDC poker un:IkolacarI
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Old 06-20-2012, 09:44 AM   #167
stranger
 
Join Date: Jun 2012
Posts: 13
Re: ID Verification Assistance
Quote:
Originally Posted by tomir View Post
Same problem for me. I asked for payout 2 Weeks ago. Then I got an email for verification. Im uploaded immediatly the verification docs. 5-6 days later, I received an email, that my withdrawal request is denied, because I must uplaod the docs. pffffffffff
I sent an email, that I already did it, but no response till now (7-8 days). Amazing....
Today I sent another email and attached the requested docs. Im waiting now.
But its a horrible joke, that I cant get my 51$ after 15 days.
Carbon nickname: Hotsip
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Old 06-21-2012, 02:39 PM   #168
Official CarbonPoker Site Representative
 
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Join Date: Nov 2011
Posts: 7,166
Re: ID Verification Assistance
Quote:
Originally Posted by digieditny View Post
UserName: digieditny.

Uploaded my documents 3 times. Please fix.
Quote:
Originally Posted by msabarre View Post
my screen name is msabarre6
Quote:
Originally Posted by kolacar View Post
PDC poker un:IkolacarI
Quote:
Originally Posted by tomir View Post
Carbon nickname: Hotsip
All sent for review

Ryan
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Old 06-21-2012, 04:40 PM   #169
stranger
 
Join Date: Jun 2012
Posts: 13
Re: ID Verification Assistance
Thank You Ryan
My account is verified now.
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Old 06-21-2012, 11:34 PM   #170
enthusiast
 
Join Date: Aug 2010
Posts: 85
Re: ID Verification Assistance
Is there a fax number or surface mail address one can send documents to for getting verified?
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Old 06-22-2012, 09:19 AM   #171
grinder
 
Join Date: May 2012
Location: EAST COAST
Posts: 558
Re: ID Verification Assistance
Chris, I am trying to get verified. Every time I attempt to upload my docs I get "invalid file label". What am I doing wrong? Sn:Romney4Prez Thanks!
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Old 06-22-2012, 10:11 AM   #172
enthusiast
 
Join Date: Aug 2010
Location: Chicago
Posts: 77
Re: ID Verification Assistance
Ryan or Chris please check your inbox for information about my account & verification doc's I recently sent in thnx
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Old 06-22-2012, 04:00 PM   #173
Official CarbonPoker Site Representative
 
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Join Date: Nov 2011
Posts: 7,166
Re: ID Verification Assistance
Quote:
Originally Posted by digieditny View Post
UserName: digieditny.

Uploaded my documents 3 times. Please fix.
Hi,

Here is the response we got back for your request:

Quote:
Address in account was updated

Please ask player to confirm if the updated address is correct and in the format he wishes it to be; street address submitted in Verification Form reads slightly different:

For account verification we require player to provide us with:

- A copy of the filled out 'Identity Verification Form'; one provided is not signed by hand.

- The front and back copies of the Visa card ending in ** **** 4562. Please only include the first 6 and last 4 digits and blank out the 3 digit CVV number on the back.
Ryan
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Old 06-22-2012, 05:14 PM   #174
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Join Date: Aug 2010
Location: Chicago
Posts: 77
Re: ID Verification Assistance
Documents are uploaded through admin, please help verify.
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Old 06-22-2012, 05:46 PM   #175
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Posts: 7,166
Re: ID Verification Assistance
Quote:
Originally Posted by WILLFARRELL View Post
Documents are uploaded through admin, please help verify.
As per the PM I sent you, support are still awaiting more documents from you.

Ryan
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Old 06-22-2012, 10:39 PM   #176
enthusiast
 
Join Date: Jun 2012
Posts: 66
Re: ID Verification Assistance
Everytime I try to upload my docs after I click upload is just says Loading Please Wait.... and never goes through help? I've tried a few times just says Loading Please Wait for ever.
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Old 06-23-2012, 12:41 AM   #177
enthusiast
 
Join Date: Jun 2012
Posts: 66
Re: ID Verification Assistance
^ I tried with firefox and it worked no idea why it wouldn't work with internet explorer.

MY sn is Subspace thanks!
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Old 06-23-2012, 07:40 PM   #178
stranger
 
Join Date: Jun 2012
Posts: 2
Re: ID Verification Assistance
Carbon Ryan or Chris,
My account was recently suspended and they since have emailed me to complete the account verification. I submitted all the required documents yesterday through the player admin page and still have no reply.

Player ID: aliascyruss

Thanks
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Old 06-24-2012, 11:24 AM   #179
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Join Date: Mar 2011
Posts: 3,154
Re: ID Verification Assistance
Quote:
Originally Posted by Gtcsmd View Post
Everytime I try to upload my docs after I click upload is just says Loading Please Wait.... and never goes through help? I've tried a few times just says Loading Please Wait for ever.
Quote:
Originally Posted by Gtcsmd View Post
^ I tried with firefox and it worked no idea why it wouldn't work with internet explorer.

MY sn is Subspace thanks!
That is strange that you couldn't upload them in IE. Which version are you using and what is your OS?

I just spoke to our Verification Team and they told me you are missing a few items. They will email you everything you need to send.

Thanks.
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Old 06-24-2012, 11:31 AM   #180
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Join Date: Mar 2011
Posts: 3,154
Re: ID Verification Assistance
Quote:
Originally Posted by aliascyruss View Post
Carbon Ryan or Chris,
My account was recently suspended and they since have emailed me to complete the account verification. I submitted all the required documents yesterday through the player admin page and still have no reply.

Player ID: aliascyruss

Thanks
I have expedited this and got it approved. Your account is now reopened.

Enjoy!
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