CarbonPoker Rakeback Thread **Important Update - Post #724**

[teh_minbet_pokr]

Originally Posted by CarbonRyan

Hi all,

The accounts are still yet to be moved over to Rakeback.

Once it has been done, you will find your rakeback reports under 'My Account' in your player admin.

Ryan

timeframe for this switch to be made for players that have requested it?

[teh_minbet_pokr]

Originally Posted by atheist

Final update: I found that I joined through RTR, will I also have to contact them? Or is that handled by Carbon?

Originally Posted by CarbonRyan

You can contact them, and they will have you moved over and tracked to their promotions etc.

Ryan

I am in this same boat...RTR has on their site that support is out of the offices from june 1st to june 6th...so is carbon able to manually switch us over or are we out of luck until the 6th?

i sent all my info to viphost@carbon.ag a few days ago when this was first announced on the boards fwiw...

[CarbonRyan]

Originally Posted by WhyJay

Oops, didn't even bother to read the name haha.

Thanks, Ryan.

No worries at all, I am just joking about.

Originally Posted by teh_minbet_pokr

timeframe for this switch to be made for players that have requested it?

Looks like it could be Monday morning at the latest. We need to have Merge resolve a few 'back end' issues before we can make the change. That being said, all the revenue you will make from the date you request to be changed onwards, will be retroactively counted towards your rakeback payment, no matter when it is actually added to your account, so there is no need to hold off playing in the meantime.

One points to note, as you will be earning points at a higher rate until the change is physically made, there will be a points amendment at the time rakeback is added, if you play over the weekend. That being said, as I mentioned above, your rakeback will be calculated back to when it was requested.

Originally Posted by teh_minbet_pokr

I am in this same boat...RTR has on their site that support is out of the offices from june 1st to june 6th...so is carbon able to manually switch us over or are we out of luck until the 6th?

i sent all my info to viphost@carbon.ag a few days ago when this was first announced on the boards fwiw...

Again, they should not have any issues retroactively calculating and paying you rakeback on all the play in the meantime.

If there are any issues, don't hesitate to let us know and we will help sort it out with them.

Ryan

[teh_minbet_pokr]

Originally Posted by CarbonRyan

No worries at all, I am just joking about.



Looks like it could be Monday morning at the latest. We need to have Merge resolve a few 'back end' issues before we can make the change. That being said, all the revenue you will make from the date you request to be changed onwards, will be retroactively counted towards your rakeback payment, no matter when it is actually added to your account, so there is no need to hold off playing in the meantime.

One points to note, as you will be earning points at a higher rate until the change is physically made, there will be a points amendment at the time rakeback is added, if you play over the weekend. That being said, as I mentioned above, your rakeback will be calculated back to when it was requested.



Again, they should not have any issues retroactively calculating and paying you rakeback on all the play in the meantime.

If there are any issues, don't hesitate to let us know and we will help sort it out with them.

Ryan

thats great news.

thanks again for being so readily accessible to the players.

[CarbonRyan]

Originally Posted by teh_minbet_pokr

thats great news.

thanks again for being so readily accessible to the players.

No worries at all, we are always glad to help.

Ryan

[blobbloblob]

Originally Posted by CarbonRyan

That being said, all the revenue you will make from the date you request to be changed onwards, will be retroactively counted towards your rakeback payment, no matter when it is actually added to your account, so there is no need to hold off playing in the meantime.

That being said, as I mentioned above, your rakeback will be calculated back to when it was requested.



Ryan

Sexy

[CarbonRyan]

Originally Posted by blobbloblob

Sexy

I'd say so.



Ryan

[jonnyj008]

is rakeback only offered through a affiliate or does carbon offer rakeback? is there a promo code i need to use when signing up to receive rakeback or will I be asked which program I wish to participate in when I sign up?

[pwntatochips]

where in the player admin can i see my rakeback percentage and rakeback earned?

[WhyJay]

Originally Posted by jonnyj008

is rakeback only offered through a affiliate or does carbon offer rakeback? is there a promo code i need to use when signing up to receive rakeback or will I be asked which program I wish to participate in when I sign up?

It's already been said in the thread. Just email them and they'll switch you over from VIP to rakeback.

Originally Posted by pwntatochips

where in the player admin can i see my rakeback percentage and rakeback earned?

Posted before.

Spoiler:

Originally Posted by CarbonRyan

Hi all,

The accounts are still yet to be moved over to Rakeback.

Once it has been done, you will find your rakeback reports under 'My Account' in your player admin.

Ryan

[Myx]

Originally Posted by pwntatochips

where in the player admin can i see my rakeback percentage and rakeback earned?

As far as I can tell; Player Admin > My Account > Rakeback report. Although I don't think the actual percentage of rakeback your account is set to receive is displayed.

I was also wondering if there was a way to confirm ones account has successfully been moved to 35% rakeback besides the obvious (tracking it on your own)? I believe I signed up through raketherake when joining carbon but am uncertain to be honest, wish I kept better track of that now in hindsight.

Just to be clear, are all players who are switching from VIP to rakeback getting the same flat 35% rate, whether signed up through an affiliate or not?

[CarbonChris]

Originally Posted by Myx

As far as I can tell; Player Admin > My Account > Rakeback report. Although I don't think the actual percentage of rakeback your account is set to receive is displayed.

I was also wondering if there was a way to confirm ones account has successfully been moved to 35% rakeback besides the obvious (tracking it on your own)? I believe I signed up through raketherake when joining carbon but am uncertain to be honest, wish I kept better track of that now in hindsight.

Just to be clear, are all players who are switching from VIP to rakeback getting the same flat 35% rate, whether signed up through an affiliate or not?

Everyone switching over is getting the same 35% rate. You can track it through the area of your admin that you listed above. Unfortunately I don't have access to player affiliate info.

[Myx]

Wow literally the minute I checked back you replied.. Thanks for the prompt response, sets my mind at ease and I'm sure others have been wondering the same thing.

[teh_minbet_pokr]

is there a hit to the MGR for spending points in the store?

[CarbonChris]

Originally Posted by teh_minbet_pokr

is there a hit to the MGR for spending points in the store?

No there is not.