Originally Posted by I$Need$Fast
So why has Carbon reopened registration to the US market if there has been no improvement, and in fact, a decline in customer service?
CarbonChris, I think a lot of us would appreciate some honest answers about what the nature of the withdrawal holdup is. We know a bunch of Merge skins all use a common cashier and the problem is not specific to Carbon. But as a few people have pointed out, it's been months and the withdrawal situation has obviously not improved AT ALL.
So where is the delay coming from? Why are checks processed in batches at totally random times, sometimes with weeks in between? If you don't know, can you find out? Why can other sites like Bodog issue checks to US players in 1-2 weeks?
I suspect it has to do with not having enough payment processors, or with payment processors being unable to handle more than a certain amount of volume? But surely it's someone's job at Merge to find new payment processors? WTF has that person been doing for the last 6 months???
FWIW due to the withdrawal situation I'm in the process of moving most of my funds off the site via a trade with someone in Canada (crossing my fingers everything goes okay). I would 100% be leaving that money on Carbon and using it to continue to play a high volume if I knew I could withdraw funds within any sort of sensible time frame (like 2 or 3 weeks). All of us understand the situation in the US is dicey right now and of course we'd rather you play it safe than do something shady to speed up withdrawals that might get you shut down. But seriously, this is ridiculous.
I actually like Carbon a lot and I've been impressed with how responsive you've been on this forum, especially to suggestions for tournament additions/changes and all that kind of stuff. But it just feels gross investing a lot of time and effort in playing on a site where either it takes 8 weeks to get a check, or I have to do a complicated transaction with someone in another country and lose 10-15% in the process.