CarbonPoker.ag Withdrawal Thread - Page 8 - Carbon Poker

**CarbonChris** · 10-24-2011, 01:46 PM

Quote:

Originally Posted by AALIYAH

CARBON CHRIS !
IS that true the time frame now change to 6 -8 WEEKS FOR THE WITHDRAW.and if so why the cashier option still say approximately for six weeks.my withdraw now has been 6 weeks but not approve yet .i don't know what is wrong going on
hope you can give me the good answer.
SN :4OFTHEKIND

The official timeframe has been 6-8 weeks for a while now. For the past couple months, most checks were processing in less than 6 weeks. But the official timeframe hasn't changed.

mtndewrules · 10-24-2011, 02:26 PM

Quote:

Originally Posted by CarbonChris

The official timeframe has been 6-8 weeks for a while now. For the past couple months, most checks were processing in less than 6 weeks. But the official timeframe hasn't changed.

This is the first I have ever seen this posted, including emails from support to me. Very convenient to post this now.

I'll save you some time, copy and paste this in two weeks:

The official timeframe has been 8-10 weeks for a while now. For the past couple months, most checks were processing in less than 8 weeks. But the official timeframe hasn't changed.

mtndewrules · 10-24-2011, 02:44 PM

Quote:

Originally Posted by CarbonChris

The official timeframe has been 6-8 weeks for a while now. For the past couple months, most checks were processing in less than 6 weeks. But the official timeframe hasn't changed.

This may be the single most tilting post ever. To come out and say that this has been the official timeframe is a flat out lie. Either that, or these recent posts were:

10-08-2011, 12:38 PM
Currently Checks are being processed within 4-6 weeks.

10-17-2011, 05:53 PM
I can definitely have a look at your account, but from the post that you quoted, most checks are still taking between 4-6 weeks. Want to PM me your username?

Today, 12:40 PM
My belief is that they are not currently accepting new US signups. Our expectation is that checks will be under 6 weeks very soon again here.

And in an email to me on 10/7:
We sincerely apologize for the delay in processing your withdrawal request. Checks are taking form 4 to 6 weeks to be delivered.

Do not lie. Carbon/Merge has so little credibility with cashouts right now that coming out and saying this is ridiculous. Can you show me one place where you have ever said 6-8 weeks before today??? Or where Carbon has??

The only thing worse is I played on the site today. I'm truly living the definition of insanity right now.

AALIYAH · 10-24-2011, 03:24 PM

check will take approximately 4-6 weeksto be approved from the time you submit them.i don't see or received any emails that say withdraw have to take 6 -8 weeks.my withdraw has been 6 weks by now.they should approve it immediately .dont make all of us think that they are lying.

delay is not a very good reason to answer.

thegroupie · 10-24-2011, 04:49 PM

CarbonChris,

Any information on why no withdrawals have been approved in the last two weeks?

Been waiting on one for 6 weeks now.

Who_Yaw · 10-24-2011, 05:07 PM

Starting week 7 for my cashout. New money is coming in, but my old, old, old money is not coming out.

**CarbonChris** · 10-24-2011, 07:15 PM

Quote:

Originally Posted by mtndewrules

This may be the single most tilting post ever. To come out and say that this has been the official timeframe is a flat out lie. Either that, or these recent posts were:

10-08-2011, 12:38 PM
Currently Checks are being processed within 4-6 weeks.

10-17-2011, 05:53 PM
I can definitely have a look at your account, but from the post that you quoted, most checks are still taking between 4-6 weeks. Want to PM me your username?

Today, 12:40 PM
My belief is that they are not currently accepting new US signups. Our expectation is that checks will be under 6 weeks very soon again here.

And in an email to me on 10/7:
We sincerely apologize for the delay in processing your withdrawal request. Checks are taking form 4 to 6 weeks to be delivered.

Do not lie. Carbon/Merge has so little credibility with cashouts right now that coming out and saying this is ridiculous. Can you show me one place where you have ever said 6-8 weeks before today??? Or where Carbon has??

The only thing worse is I played on the site today. I'm truly living the definition of insanity right now.

People ask me how long they are taking, and at the time, I can check withdrawals that have been processed and I made a factual claim based on those transactions. Our support has been giving an official timeframe of 6-8 weeks for months now.

I've said many times in these threads that the official number has not changed. However, if someone asks me, 'how long are they taking right now' I'm going to take the most accurate info I have to answer that. I tend not to give generic hardline 'customer support' answers in these threads. I answer the questions, to the best of my ability, with the information I have.

TONZ · 10-24-2011, 08:15 PM

how many checks are you guys proccessing per week?

I$Need$Fast · 10-24-2011, 10:25 PM

That's a good question Tonz...like everyone else I too am in week 6 of waiting for my withdrawal...it has 100% said 4-6 weeks on the cashier page...until I received the e-mail today from Carbon telling me it would now be 6-8 weeks...at least a straight up answer.

So why has Carbon reopened registration to the US market if there has been no improvement, and in fact, a decline in customer service?

:

I$Need$Fast · 10-24-2011, 10:46 PM

If Carbon/Merge want to experience growth in the US; the largest poker market in the world, when its competitors reopen their doors in the near future, they should get this issue resolved NOW. Americans like "prompt" service and we are willing to pay for it. We will remember being dicked around for 4-6 or 6-8 or however many weeks it is next week in the future. Then what will their marketing strategy be? How will they compete against new poker rooms' expedited withdrawal payments?

You have seen your market double as a result of the closure of PStars, Tilt, and UB. I was able to receive my withdrawals in 2-3 days from these sites...I don't expect to receive payment in 2-3 days by check but I know that 45 days and counting ANGERS myself and all other players. I won't say it is poor customer service because they at least respond in a timely matter to e-mails...What will happen to Merge when they and/or their replacements re-enter the US markets? This is an opportunity for Merge to solidify a place in OUR market...I really don't feel they are doing that though...Get it together...

Thanks

Who_Yaw · 10-24-2011, 10:51 PM

When I joined Carbon after BF, cashouts were 4-6 weeks. By June, cashouts took even longer - 6-8 weeks. I've been complaining the whole time. Here is a June 15 response to my email complaining about cashout slowness:

"At the moment we're experiencing a delay on our withdrawal requests. Checks are taking from 6 to 8 weeks to be delivered. We realize this is a huge inconvenience and we sincerely apologize.

We know 6-8 weeks seems like a long time but we'd rather be honest with you than give you unrealistic timeframes. Rest assured, we are working to get your withdrawal to you just as quickly as we can.

Thank you for your continued patience and understanding during these changing times."

Nobody has lied about how long Carbon's cashouts take. My current cashout wait is 43 days and climbing. The last one was 23 days.

So, after 4 months, Carbon has gotten no better at withdrawls. But, I have gotten better at deposits. I'm currently building a bankroll on another site that has paid me within 10 days the last two times I cashed out. I log onto the other site first, and only play Carbon to top off the number of tables I like to play. As soon as my other site reaches critical mass, Carbon won't have to worry about cashouts because their customers will solve the problem by leaving.

thegroupie · 10-25-2011, 12:29 AM

Quote:

Originally Posted by I$Need$Fast

So why has Carbon reopened registration to the US market if there has been no improvement, and in fact, a decline in customer service?

:

This.

CarbonChris, I think a lot of us would appreciate some honest answers about what the nature of the withdrawal holdup is. We know a bunch of Merge skins all use a common cashier and the problem is not specific to Carbon. But as a few people have pointed out, it's been months and the withdrawal situation has obviously not improved AT ALL.

So where is the delay coming from? Why are checks processed in batches at totally random times, sometimes with weeks in between? If you don't know, can you find out? Why can other sites like Bodog issue checks to US players in 1-2 weeks?

I suspect it has to do with not having enough payment processors, or with payment processors being unable to handle more than a certain amount of volume? But surely it's someone's job at Merge to find new payment processors? WTF has that person been doing for the last 6 months???

FWIW due to the withdrawal situation I'm in the process of moving most of my funds off the site via a trade with someone in Canada (crossing my fingers everything goes okay). I would 100% be leaving that money on Carbon and using it to continue to play a high volume if I knew I could withdraw funds within any sort of sensible time frame (like 2 or 3 weeks). All of us understand the situation in the US is dicey right now and of course we'd rather you play it safe than do something shady to speed up withdrawals that might get you shut down. But seriously, this is ridiculous.

I actually like Carbon a lot and I've been impressed with how responsive you've been on this forum, especially to suggestions for tournament additions/changes and all that kind of stuff. But it just feels gross investing a lot of time and effort in playing on a site where either it takes 8 weeks to get a check, or I have to do a complicated transaction with someone in another country and lose 10-15% in the process.

mglnow · 10-25-2011, 12:51 AM

As far as I know the "official timeframe" has been 4-6 weeks since black Friday. Never once did I hear 8 weeks until CarbonChris posted it today.

Why reopen to the US market when you can't even payout the pending withdrawals from weeks prior?

Mrdeposit · 10-25-2011, 02:03 AM

Carbon Chris

please reply to my PM

Mrdeposit on carbon poker

Thank You

**CarbonChris** · 10-25-2011, 12:42 PM

If there's a way I can go back and search more than my last 250 posts, someone let me know. I know for a fact that I've pointed out more than once that the official timeframe has been 6-8 weeks for quite some time. Exactly the same as the email Who_Yaw referenced. Anything I've posted about timeframes shorter than that have been based on information at the time, on how long recent transactions had taken. I never claimed the official timeframe was any shorter.

It isn't exactly groundbreaking news that if the withdrawal situation were much faster, that it would be better for business. We know that. We would like to process all transactions as quickly as players want them. And to be honest, it's not like deposits are in an ideal place either. Right now, both are more difficult than we'd care for. But we do our best to improve the situation going forward, and we expect to be in a much improved position soon.

We're making a lot of moves to make much of the experience at CarbonPoker better. And I do my best to give honest answers about what's going on.