Originally Posted by kahntrutahn
I'm trying to find an answer to this also. But let me tell you what I know.
1) sub $100 dollar transfers do not require a physical person to approve them, they go through rather quickly
2) Anything > $100 has always required a sec dept review
3) The Merge team is absolutely swamped right now
4) I was not told of any upcoming changes to this, and I spoke to a very well informed person on Monday who typically tips me off...
Now I will purely speculate. Given the above factors, I'm guessing that things are limited b/c all available personnel are doing double duty to get things working properly post software upgrade.
I must be the only person on the site that has to have ALL transfers approved. Despite my various attempts to email support and get them to fix it so my < $100 transfers are instant, like everyone else i know, they just give me the standard issue reply and no one fixes my problem. I only send and recieve transfers several times daily to mainly the same people, but I still need approval every single time. This is problem because sometimes it takes an hour to go through, sometimes 15 minutes. If its after say 10 or 11 oclock at night, forget about it, the transfer wont go through till the morning after say 10 or so am. I guess asking carbon to staff support for 24 whole hours a day 7 days a week would be "crazy" so how about a carbon affiliate help me out, please!
It makes sense to not have anyone in the office overnight. After all, that's how all the big casinos do it. At 10 p.m. Everynight the bellagio managers and floor men all go home and catch dinner with the wife and kids, while the players all continue on playing as usual.