CarbonPoker.ag Withdrawal Thread

[feedthabeast]

Originally Posted by CarbonChris

If there's a way I can go back and search more than my last 250 posts, someone let me know. I know for a fact that I've pointed out more than once that the official timeframe has been 6-8 weeks for quite some time. Exactly the same as the email Who_Yaw referenced. Anything I've posted about timeframes shorter than that have been based on information at the time, on how long recent transactions had taken. I never claimed the official timeframe was any shorter.

It isn't exactly groundbreaking news that if the withdrawal situation were much faster, that it would be better for business. We know that. We would like to process all transactions as quickly as players want them. And too be honest, it's not like deposits are in an ideal place either. Right now, both are more difficult than we'd care for. But we do our best to improve the situation going forward, and we expect to be in a much improved position soon.

We're making a lot of moves to make much of the experience at CarbonPoker better. And I do my best to give honest answers about what's going on.

Thanks Chris. Most of us appreciate the honesty and hard work you put in to provide the best information you can. Anyone who thinks Carbon (Merge) isn't doing everything possible to process payments ASAP is just being thickheaded. Yes, I'm sure they take their sweet time on purpose so they can turn away business.

[SwedishSavant]

Looks like $15k is the most a pro can pull off carbon poker a year pros beware. thx for doing your stressful job so well carbonchris. not his fault fellas

[YoungOlehead]

Originally Posted by I$Need$Fast

If Carbon/Merge want to experience growth in the US; the largest poker market in the world, when its competitors reopen their doors in the near future, they should get this issue resolved NOW. Americans like "prompt" service and we are willing to pay for it. We will remember being dicked around for 4-6 or 6-8 or however many weeks it is next week in the future. Then what will their marketing strategy be? How will they compete against new poker rooms' expedited withdrawal payments?

You have seen your market double as a result of the closure of PStars, Tilt, and UB. I was able to receive my withdrawals in 2-3 days from these sites...I don't expect to receive payment in 2-3 days by check but I know that 45 days and counting ANGERS myself and all other players. I won't say it is poor customer service because they at least respond in a timely matter to e-mails...What will happen to Merge when they and/or their replacements re-enter the US markets? This is an opportunity for Merge to solidify a place in OUR market...I really don't feel they are doing that though...Get it together...

Thanks

Times have changed. The UIGEA is being enforced now more than ever, indictments have been issued, bank processors shut down by the US Department of Justice etc...The point is, you are insane if you think ANY poker site would be able to consistently get you your money within 2 days at this moment. Do you follow poker news or American politics at all, because if so you would already know that. Im just trying to figure out what bank processors have stuck around throughout all this drama. Federal prison in America aint no joke lol..Be happy you have a site to play on at all bc Merge Gaming didnt have to stick around ya know. If you dont want to wait a month or two for your money(I know I dont), learn to play live.


...n this isnt a good time to mention FTP's banking methods, seeing as how they were using player's money to fund EVERYTHING...N if you were playing on UB, you reaaallllyy know nothing about online poker lmao.

[Chileman]

I do not understand the inner workings of the withdrawal process. Could someone explain to me how if it is legal to process withdrawals and deposits, then why there is such a long timeframe for requests?

I know there is probably information out there, but I don't feel like digging through everything to find a credible answer to my question.

I would like to play and do not have a big problem with waiting for six weeks, but I want to know that my money is safe on this network. The whole process is not very transparent which, to me, is not very comforting.

[Who_Yaw]

Been thinking hard about how to get more money off the site and came up with this logical sequence when looking into the black market.

Seems to me that the daily pros are the backbone of every site. We are the ones who start tables, we are the ones who play lots of tables. In all likelihood, we are the ones who win the majority of the money. Pareto's 80/20 rule probably applies: 80% of the profit is probably made by 20% of the players. Therefore 80% of the cashouts are probably generated by only 20% of the players.

Instead of catering cashouts to please the very important 20%, Merge and Carbon believe in treating everyone the same, which results in the following.

Right here in the 2+2 threads, a black market has emerged where people wire money to the poker player's bank while the poker players transfer poker cash. The poker player loses 15% or more in the process. The new poker cash owner then submits a cashout - after a few days wait. Merge then treats the black marketer and the poker player equally. Both queue for cash and are treated the same. This has terrible consequences for Carbon because is upsets the player, the real rake generator.

Let's assume the poker player wants to cashout 5000 a month. He submits 2500 for himself and sells 2500. Carbon still faces a 5k request, just from 2 people instead of one.

Carbon needs to remember who is most important to their business: the poker player, especially the Ether players.

A quick look at RaketheRake Race gives a rough estimate of the importance of the top players. Through 10/24, the top 20% of the 120 listed generated 40% of the total rake. Put another way, the average rake for top 20% is near 4630 after 24 days, while the bottom 80% averages only 1680. The top 20% generate 2.75 times as much rake as the bottom 80%. And this is only the very top of the list. The number 120 player on the rake race is on pace to qualify for Carbon's 2nd highest VIP status. If we added in all players, the discrepancy would be much, much larger.

Why is Carbon and Merge treating their Ether players, their most important players, the same as those who generate only around a third of their rake? Why doesn't Merge and Carbon allow it's Ether players to withdraw triple the average Water player since they rake near triple and are triple in importance? The average Ether player probably generates near 10 times the average Fire player in Rake and Profit.

I'll cut to the bottom line: The most important people are the Ether players and our patience is gone. If you want us to stay, we have to be able to withdraw our winnings. Based upon my quick analysis here, Ether players should be able to withdraw triple what Water can. Withdrawal amounts and frequency should be based upon rake generated.

I've done my best to show why Carbon and Merge should change their payout amounts and frequencies. In the end, we all do what we believe is best. Don't think I'm going to complain any longer. I'll just keep moving more and more of my poker hours to other sites. It is this simple: If we can't get paid, we will leave.

[ptwp330]

Originally Posted by Who_Yaw

Been thinking hard about how to get more money off the site and came up with this logical sequence when looking into the black market.

Seems to me that the daily pros are the backbone of every site. We are the ones who start tables, we are the ones who play lots of tables. In all likelihood, we are the ones who win the majority of the money. Pareto's 80/20 rule probably applies: 80% of the profit is probably made by 20% of the players. Therefore 80% of the cashouts are probably generated by only 20% of the players.

Instead of catering cashouts to please the very important 20%, Merge and Carbon believe in treating everyone the same, which results in the following.

Right here in the 2+2 threads, a black market has emerged where people wire money to the poker player's bank while the poker players transfer poker cash. The poker player loses 15% or more in the process. The new poker cash owner then submits a cashout - after a few days wait. Merge then treats the black marketer and the poker player equally. Both queue for cash and are treated the same. This has terrible consequences for Carbon because is upsets the player, the real rake generator.

Let's assume the poker player wants to cashout 5000 a month. He submits 2500 for himself and sells 2500. Carbon still faces a 5k request, just from 2 people instead of one.

Carbon needs to remember who is most important to their business: the poker player, especially the Ether players.

A quick look at RaketheRake Race gives a rough estimate of the importance of the top players. Through 10/24, the top 20% of the 120 listed generated 40% of the total rake. Put another way, the average rake for top 20% is near 4630 after 24 days, while the bottom 80% averages only 1680. The top 20% generate 2.75 times as much rake as the bottom 80%. And this is only the very top of the list. The number 120 player on the rake race is on pace to qualify for Carbon's 2nd highest VIP status. If we added in all players, the discrepancy would be much, much larger.

Why is Carbon and Merge treating their Ether players, their most important players, the same as those who generate only around a third of their rake? Why doesn't Merge and Carbon allow it's Ether players to withdraw triple the average Water player since they rake near triple and are triple in importance? The average Ether player probably generates near 10 times the average Fire player in Rake and Profit.

I'll cut to the bottom line: The most important people are the Ether players and our patience is gone. If you want us to stay, we have to be able to withdraw our winnings. Based upon my quick analysis here, Ether players should be able to withdraw triple what Water can. Withdrawal amounts and frequency should be based upon rake generated.

I've done my best to show why Carbon and Merge should change their payout amounts and frequencies. In the end, we all do what we believe is best. Don't think I'm going to complain any longer. I'll just keep moving more and more of my poker hours to other sites. It is this simple: If we can't get paid, we will leave.

The only problem with using VIP as a standard is it will exclude lots of MTT grinders who won't hit high VIP levels, but can easily make 5K plus a month.

Otherwise I completely agree that the big winners on the site have an almost impossible task of getting there money off without paying a huge tax to other players on the site. I have over 5x what I feel comfortable leaving on the site stuck, because of slow withdrawals.

[thegroupie]

^
First of all I agree with Who_yaw. I don't even think I'm anywhere on the "tier" ladder but it seems obvious that the people who play the most amount of volume are making the most money for your site, and there isn't any kind of priority being given to them.

This issue runs deeper and deserves a better explanation than "sorry guys, we know it's a pain but we're trying our best." Obviously no one is blaming CarbonChris personally for this and it's awesome he is responding to concerns here. But the people who are generating the rake that is paying all their salaries are the same people who can't afford to risk leaving significant funds online for months at a time while Merge is "working on" the withdrawal situation.

This is still a pretty critical transitional time for a lot of the players who are going to be generating the most rake for Carbon. There are enough games running on Merge right now that it IS possible to make a living playing there. However, what is NOT possible? Paying the bills with $2500 every 2 months. By not fixing this cashout problem they are effectively preventing ANYONE in the US from being able to professionally play online on Merge.

I know 4 or 5 people offhand who really want to play online again and would be depositing right now (including casual players, whom Merge desperately needs) if they could withdraw the money, but because they've seen how difficult it has been for me, they are not even going to mess with it. Even the biggest fish who will never ever have the occasion to make a withdrawal need to know they are ABLE to withdraw when they hit that BBJ or bink the Sunday Major.

No one has done anything to explain why withdrawals are taking so long or why the maximum cashout is $2500. Some transparency, however minimal, would go a long way.

p.s. - just received my "black market" bank wire today lost about 12% in vig and bank fees but damn 8 days sure beats 8 weeks!

[phliptos]

Originally Posted by phliptos

Requested: Aug 29
Processed: Oct 4
Received: ???

This is my second withdrawal of $2500 and both have taken at least two weeks for the delivery of the check. Not sure why my checks take longer to deliver...

Finally received my check yesterday, Oct 25. Five weeks to process the check; three weeks to deliver it.

[ownage4u]

hey,

what do you think if i have to choose a merge skin, what site would you probably go for right now? probably carbon or rpm? obv the only interesting aspect is the duration of withdrawals. or would u say both sites are pretty equal?

kind regards

[W3S]

I've been waiting about 7 weeks for a withdrawal check.

[W3S]

I have been waiting 7 weeks for my withdrawal check.

[CarbonChris]

Originally Posted by JO$3YWAL3S

Where is the link on the cashier page or player admin page to get verified?

It's in the player admin, under Support and then Account Verification.

[Mrdeposit]

Today marked 7 weeks for my check. Anyone else getting the "high priority" email? I have heard of ppl getting checks and a lot more people waiting. Anyone have success recently? Also I emailed support in regards to Lock Poker players receiving check and not carbon. They assured me that all merge networks send checks according to when they were requested. Is this true?

[Supra1988T]

Claiming Carbon has been saying 6-8 weeks for months is bs. This is in an email from 10/8:

"Thank you for contacting us.
Whenever a withdrawal is requested it has to go through a security screening process. The withdraw can be approved at any time usually in the first 4 weeks from the requested date. After approval, all checks are sent through the mail.
Please have in mind that the entire withdraw process takes up to 4 to 6 weeks from the day you request it until the day you receive it.
Be sure to contact us back if you have not received the payout after the time frame has passed.
We highly appreciate your patience and understanding."

Requested 9/13
Still waiting........

[hammerva]

I did my first withdrawal at Carbon for $150. Hopefully I get my check in the next 2 or 3 months