CarbonPoker.ag Software/Bugs Support Thread

[CarbonRyan]

Originally Posted by king acehole

Hi Ryan,

Thanks for looking into the matter. Got another response from support, still not very satisfying. $2.20 coupon does not equal $12-$15 in wasted buyins/rebuys. Don't think they understand the issue. Will refrain from rebuying in tournies with points until this Bug is no longer an issue. Let me know if you get through to anyone.

Thanks,

Jeremy

Dear Jeremy,

Thank you for contacting us.

We checked our records and we did not find any issue with our system as you describe it and therefore a refund does not apply; however, we granted a $2.20 coupon as a one time exception on this matter.
We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK572014234797X; please quote this number in any further communication on this subject.

Kind regards,

Jules Winnfield --

I've spoken to the guys at Merge, and they are looking into the issues raised in this thread.

Ryan

[king acehole]

Also, I don't know where they "granted" this $2.20 coupon, I never got it.

[CarbonRyan]

Originally Posted by king acehole

Also, I don't know where they "granted" this $2.20 coupon, I never got it.

PM me your player ID, and I will take a look at your account.

Cheers,

Ryan

[king acehole]

Here's their response when i questioned them about the coupon I didn't get, lol really??

Dear xxxxx,

Thank you for contacting us.

As a one time exception we have decide to refund the buy in the tournament so your account has been credited with 110 VIP points, be informed that the rebuys are not going to be refunded as you were already explained there was no issue with the rebuys system during the tournament you simply didn't took advantage of the last one offered.

We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK572014234797X; please quote this number in any further communication on this subject.

Kind regards,

Ethan Moss --

[king acehole]

Just want to update that Ryan stepped in and took care of this, he sent me 2 $11 tourney coupons to compensate my lost points and is looking into the bug/glitch matter w/Merge.

Thanks again, Ryan, for handling this right!

King Acehole

[IBGrindin]

just late reg'd for the 3r 5k and I still haven't been taken to my table and it's been over 5 mins since I reg'd?

EDIT: finally seated. took like 6 mins after the funds were deducted for me to be seated.

[darkassassin89]

Ok well I am not sure if I am in the right place, but here is my problem.

Carbon loads normally, I can see the Main Lobby well. When I sit and start to play, after about 6-10 hands the client just freezes. I have tried re installing, rebooting my computer, but still the same thing.

I have a black chip poker account, and I am able to play with no issues (another merge skin)

So It has to be something with carbons program.

Please help. I have a windows 7 Ultimate system.
Or and sometimes I get this error

Runtime Error 3

Not sure if that helps.

[darkassassin89]

Oh and I got this



JET RUNTIME HAS DETECTED UNRECOVERABLE ERROR #3 (system exception).
Please, contact the vendor of the application.

Exception 0xC0000005 (EXCEPTION_ACCESS_VIOLATION) at 0x7707E3BE (C:\Windows\SysWOW64\ntdll.dll+0x2e3be)
Failed to read memory at 0x60272d65

PID 4488, TID 3884

Registers:

EAX = 0x2640A4F0 EBX = 0x2D195F98
ECX = 0x26400000 EDX = 0x2D195F98
ESI = 0x60272D61 EDI = 0x2D195F90
EBP = 0x2811FC04 ESP = 0x2811FBD0
EIP = 0x7707E3BE (C:\Windows\SysWOW64\ntdll.dll+0x2e3be)

Stack:

0x2811FBD0: 0x0 0x26400000 0x2D195F98 0x0
0x2811FBE0: 0x2D269BD0 0x0 0x0 0x2811FBD8
0x2811FBF0: 0xC 0x2811FF68 0x2036E570 0xFDFB73FF
0x2811FC00: 0x2D195F90 0x2811FC1C 0x7707E023 0x2D195F98

Version Information:

Java version: 1.6.0_24
Excelsior JET 7.20 Professional edition
Build info: RT: Professional edition, build jet-720-mp2 (Fri May 13 15:29:52 NOVST 2011)
JET Profile: 1.6.0_24
Runtime: Desktop
Application was deployed

Options and system properties:

-Djet.jit.fast=
-Djet.jit.disable.resolution=
-Djet.gc.heaplimit=536870912
-Djet.remote.bundle.digest=2f13a717843647c4dda68948 414de44878767ac4
-Djet.remote.servers=http://detached.mergegaming.com/
-Djet.remote.bundle.name=detached5.pkl

Entry point type: exe

Command line: "C:\Program Files (x86)\CarbonPoker\client.exe"

OS: Unknown Windows NT 6.1 Service Pack 1 build 7601

Process Modules:

0x400000 - 0x1c07000 C:\Program Files (x86)\CarbonPoker\client.exe
0x77050000 - 0x771d0000 C:\Windows\SysWOW64\ntdll.dll
0x76190000 - 0x762a0000 C:\Windows\syswow64\kernel32.dll
0x75180000 - 0x751c6000 C:\Windows\syswow64\KERNELBASE.dll
0x64d00000 - 0x64d34000 C:\Program Files\Alwil Software\Avast5\snxhk.dll
0x76570000 - 0x76610000 C:\Windows\syswow64\ADVAPI32.DLL
0x762d0000 - 0x7637c000 C:\Windows\syswow64\msvcrt.dll
0x74ba0000 - 0x74bb9000 C:\Windows\SysWOW64\sechost.dll
0x76480000 - 0x76570000 C:\Windows\syswow64\RPCRT4.dll
0x74730000 - 0x74790000 C:\Windows\syswow64\SspiCli.dll
0x74720000 - 0x7472c000 C:\Windows\syswow64\CRYPTBASE.dll
0x75000000 - 0x75090000 C:\Windows\syswow64\GDI32.DLL
0x74ce0000 - 0x74de0000 C:\Windows\syswow64\USER32.dll
0x74790000 - 0x7479a000 C:\Windows\syswow64\LPK.dll
0x763e0000 - 0x7647d000 C:\Windows\syswow64\USP10.dll
0x751d0000 - 0x75e1a000 C:\Windows\syswow64\SHELL32.DLL
0x75090000 - 0x750e7000 C:\Windows\syswow64\SHLWAPI.dll
0x71a10000 - 0x71a42000 C:\Windows\system32\WINMM.DLL
0x76730000 - 0x76790000 C:\Windows\system32\IMM32.DLL
0x74de0000 - 0x74eac000 C:\Windows\syswow64\MSCTF.dll
0x720a0000 - 0x720a5000 C:\Windows\system32\shfolder.dll
0x74a30000 - 0x74b8c000 C:\Windows\syswow64\ole32.dll
0x2f0000 - 0x2f5000 C:\Program Files (x86)\CarbonPoker\rt\bin\jetvm\jvm.dll
0x71c90000 - 0x71cdc000 C:\Windows\system32\apphelp.dll
0x7c340000 - 0x7c396000 C:\Program Files (x86)\CarbonPoker\rt\bin\msvcr71.dll
0x370000 - 0x378000 C:\Program Files (x86)\CarbonPoker\rt\bin\hpi.dll
0x3a0000 - 0x3b1000 C:\Program Files (x86)\CarbonPoker\rt\bin\java.dll
0x3c0000 - 0x3e0000 C:\Program Files (x86)\CarbonPoker\rt\bin\zip.dll
0x159f0000 - 0x15a51000 C:\Program Files (x86)\CarbonPoker\poker.dll
0x726e0000 - 0x726fc000 C:\Windows\system32\iphlpapi.dll
0x74b90000 - 0x74b96000 C:\Windows\syswow64\NSI.dll
0x726d0000 - 0x726d7000 C:\Windows\system32\WINNSI.DLL
0x74400000 - 0x74407000 C:\Windows\system32\WSOCK32.dll
0x76150000 - 0x76185000 C:\Windows\syswow64\WS2_32.dll
0x72710000 - 0x72754000 C:\Windows\system32\DNSAPI.dll
0x72680000 - 0x72686000 C:\Windows\system32\rasadhlp.dll
0x15e80000 - 0x15ee3000 C:\Program Files (x86)\CarbonPoker\swt-win32-3650.dll
0x750f0000 - 0x7517f000 C:\Windows\syswow64\OLEAUT32.dll
0x74eb0000 - 0x74f2b000 C:\Windows\syswow64\comdlg32.dll
0x724c0000 - 0x7265e000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6 975e2bd6f2b2\COMCTL32.dll
0x76610000 - 0x7672b000 C:\Windows\syswow64\WININET.dll
0x77020000 - 0x77023000 C:\Windows\syswow64\Normaliz.dll
0x75e40000 - 0x75ff8000 C:\Windows\syswow64\iertutil.dll
0x74bc0000 - 0x74cd1000 C:\Windows\syswow64\urlmon.dll
0x720b0000 - 0x72130000 C:\Windows\system32\uxtheme.dll
0x72130000 - 0x72143000 C:\Windows\system32\dwmapi.dll
0x18f60000 - 0x18f79000 C:\Program Files (x86)\CarbonPoker\swt-extension-win32.dll
0x73dc0000 - 0x73dd1000 C:\Windows\system32\NETAPI32.dll
0x73c00000 - 0x73c09000 C:\Windows\system32\netutils.dll
0x73be0000 - 0x73bf9000 C:\Windows\system32\srvcli.dll
0x742a0000 - 0x742af000 C:\Windows\system32\wkscli.dll
0x743f0000 - 0x743f9000 C:\Windows\system32\VERSION.dll
0x191d0000 - 0x191ed000 C:\Program Files (x86)\CarbonPoker\swt-gdip-win32-3650.dll
0x71ef0000 - 0x72080000 C:\Windows\WinSxS\x86_microsoft.windows****iplus_6 595b64144ccf1df_1.1.7601.17514_none_72d18a4386696c 80\gdiplus.dll
0x163b0000 - 0x163c3000 C:\Program Files (x86)\CarbonPoker\rt\bin\net.dll
0x727e0000 - 0x7281c000 C:\Windows\system32\mswsock.dll
0x71790000 - 0x71796000 C:\Windows\System32\wship6.dll
0x727d0000 - 0x727d5000 C:\Windows\System32\wshtcpip.dll
0x72760000 - 0x72787000 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
0x74f30000 - 0x74f35000 C:\Windows\syswow64\PSAPI.DLL
0x72690000 - 0x726c8000 C:\Windows\System32\fwpuclnt.dll
0x74950000 - 0x749d3000 C:\Windows\syswow64\CLBCatQ.DLL
0x68040000 - 0x6806e000 C:\Windows\system32\mlang.dll
0x72670000 - 0x72675000 C:\Windows\system32\msimg32.dll
0x727c0000 - 0x727d0000 C:\Windows\system32\NLAapi.dll
0x727b0000 - 0x727c0000 C:\Windows\system32\napinsp.dll
0x72790000 - 0x727a2000 C:\Windows\system32\pnrpnsp.dll
0x72700000 - 0x72708000 C:\Windows\System32\winrnr.dll


Can anyone understand this language :P

[CarbonRyan]

^^

I will pass this along for review.

Ryan

[darkassassin89]

tyvm Ryan I enjoy carbon very much so I wish to be able to play there again.

[murdahc]

Originally Posted by CarbonRyan

No, I have passed them along though.

I don't typically hear back on these kinds of things immediately, as they take some time to be fit into the review and development schedule.

Ryan

Wow.

[CarbonRyan]

Originally Posted by murdahc

Wow.

I'm confused over what you are surprised about?

All of these issues need to be replicated, verified, then a fix needs to be determined. This isn't an hour long process.

Also, these issues need to be prioritised too.

Ryan

[TWiTCHaH]

I have the problem quite often, never on my laptop, but always on my desktop. Both running windows 7

The only way I know of to fix it semi-fast is to reinstall java and reboot.. This has always fixed the issue for me.. at least for awhile

[ohio1985]

This software takes forever to refresh the number of players registered in a sitngo. It takes at least 10 seconds to refresh. By the time you click register, registration is closed.