A great thing about the old room downstairs was the big vertical screen by the brush stand, where you could check your place on the list beyond the first 11 names.

It would be incredibly helpful if this were brought back.

Yeah I wish they didn’t have ads on the vertical screens and actually had useful info on there.


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Was going to try and come out today, but the 200+ wait list is insane.

How fast is it moving? Any point in showing up without having to wait 4 hours in line to get a seat?

The list is 248 right now for 1/3... Man, that is crazy.. I have no idea how long that would take.. I will guess if someone was to show up right now and wanted to play 1/3 it would take 3 to 4 hours..

This day has been hyped for a while. Not expecting a very busy day was foolish. I would guess the lists will be more reasonable later in the night.

Do you lose food comps. due to inactivity?

Table 42 shuffler is not working, and told there are no spares, which is shocking. Dealers are told to hand shuffle. I'm not happy.

Just an FYI.... I think you guys may misunderstand what we are doing. The brush is requiring all guests to use Mlife card when they check in at the brush. When they are called, the brush will use the card and check them into a seat. When the player sits, they giver their card to the dealer. If the name isn’t a match, we have an issue...

Neither are we. All spares are down. We lose money too.....

Let me be a little more clearer.

I went to your competitor's today due to the enormous crowd at MGM at 8:30 A.M. When I checked my food comps. at the other casino it was drained. The reason was I hadn't been there in over 3 months.

Does MGM have the same policy? Will I lose food comps. if I don't make an appearance within a 3 month span?

I’m pretty sure they expire a year after you earn them regardless of your activity. I could be wrong though.


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Our comps have a 365 day shelf life on a day to day basis. If you earn $10 today, that $10 will stay on your account for 365 days. On day 366, $10 will fall off your account.

For how much of a madhouse it was I think the entire staff did a really great job keeping things running as smoothly as possible yesterday. Definitely seemed like the day was well prepared for despite the massive crowds in the morning.

Also for what it's worth I wasn't seated near the Snacks side but the smell seemed to be almost nonexistent all the way to 4am in the morning- big ups especially on such a busy day. I did notice there seemed to be more perfume/fragrance like what's being pumped in downstairs... not sure if I was just imagining that (but I also don't hate it).

Agreed that the floors did a great job yesterday. I did hear on several occasions some conversations with the floors with them responding with "I can't. They told us we'll be fired if I do." The frequent announcements on line jumping was nice. I did notice several people get picked up for line jumping.

I was in the top section for most of the day and I did not notice any smells, so whatever remedy was done, it works. Keep it up.

This is how they did it at the Hard Rock Tampa when I was there last. I think if MGMNH did this all the time for initial seating as well as transfers it would solve the line jumping and illegal table changing problems.

Johnny,

Posting the big signs was a good decision and is a welcome addition to the room. This helps set a precedent of expectations and consequences and makes it easier for staff to kick seat-stealers out when caught. The signs should definitely stay and MGMNH should definitely maintain a strict zero-tolerance policy on this issue (I actually think a 24-hour ban is not enough...a ban of at least three days or so would be a much stronger deterrent). Thank you for sending the message that you are serious about punishing people for seat-stealing.

However, just because you have gotten stricter about punishing people does not mean you have solved this issue. Seat-stealing still happens quite often, and I would estimate we aren't even able to catch and punish more than 10% of occurrences.

Putting up signs and being more strict does not change the following facts:

- It is very difficult to catch seat-stealers. Since it's so easy to just walk up and sit down at an open seat with no proof you were sent there, it's very easy for seat-stealers to get away with it. Most of the time, players and dealers have no idea if the new player/transfer was legitimately sent there or not – it will look the same.

- It is unreasonable to ask players to police this issue. It is very difficult to catch people and even trying to do so is a huge distraction. Furthermore, it creates arguments/grudges/awkward situations between players and among players and staff. Players should be able to simply focus on their game, not on catching and reporting the seat-stealers.

Like I said in an earlier post, you can't solve a problem by simply treating the symptom. Using seating cards to make everything fair and transparent would make it near impossible for seat-stealing to happen in the first place, which should be much preferred over having to police this issue and kick people out.

And, if I may ask...

Johnny,

Are you able to tell us what y'all have against using seating cards? It seems to me like a while back you agreed with me and others about using them and were ready to move that process forward. But then there was a sudden change of heart. I'm assuming a couple of supervisors told you they didn't want to use the seating cards and convinced you not to.

If that is what happened, are you able to give us their reasons? It's just that I haven't seen or heard one valid reason. And I can't imagine why – when a solution to a problem seems so obvious – this solution is not being implemented.

Perhaps some folks think it would be too much of a pain to implement a new system. In my opinion, this system is a pretty simple one to bring about and here are the steps I would follow:

1. Print approx. 18 cards for each table (don't print seat number, just use table number). Keep most of the cards at the podium. Dealers still use Bravo to mark an open seat. Very occasionally, a staff member can collect all the cards from the dealer at a particular table if and when they run out of cards at the podium for that table.

2. Train and explain to list attendants/supervisors that they must give a card EVERY time, regardless of if it's a new player or a table transfer.

3. Explain to dealers that they CANNOT deal a player in until he provides a seating card.

4. Correct and reinforce how serious you are about this whenever a staff member/dealer is found to be not properly following the procedures.

5. If, after all this, there is somehow still the occasional seat-stealer, THEN we report them and swiftly kick them out. If the procedures are followed, though, it would be extremely difficult to steal a seat.

I would rather not use seats cards. The main reason is that if we use the system we have in place now, there is no need for a seat card. Players will be required to present an Mlife to get on the list. When they are called for a seat, they will be swiped in at the brush stand using that card. If someone shows up at the table with a mismatched card or no card at all, they will be asked to leave.

This seems problematic, and it will deter some people from playing.

You have to accept some losses in an operation of this size. Those who are deterred will be missed. I offer them thoughts and prayers.

Thanks for your reply.

Regarding the new system you mentioned, I have never been asked (or seen a brush ask anyone) for my MLife card when checking in for a 2/5 seat. I was just there tonight and they simply said, "Go to table 14," as they always do.

Is this policy coming soon, or are the employees just not following what you asked them to do?

Johnny, the non-existent phantom 10-25 game that bravo shows as continuously running is back.

While trob888 has a point and making an Mlife card mandatory in the poker room definitely will make some people not play poker, I tend to agree with W0X0F: those people mostly are conspiracy theorists and should not be accommodated.

When I got on the list last Saturday, December 8, I simply gave my initials, and that was fine. I did give my card at the poker table.

We have dont this intermittently, including early
In the morning on Saturday during the 100K. We 24 hour banned about 30 people as a result. It works.