I'm sure you're a competent dealer and everything but I am surprised someone on this thread admitted to being a dealer there...

Also, I don't dispute that it plays big. I was next to two players with 10k stacks. With a 1k max buy in, that's not easy to do. I honestly don't remember playing against stacks like that at Foxwoods where the max buy-in is 2k.

Fishfry is one of the best dealers I've ever seen. I've played in Ct, RI, California, KC and every room in Vegas. Just because he used to deal at TR doesn't mean he's awful

I used to deal Blackjack, Craps and Roulette there also, should I not admit to that either?

I was begged to audition for poker before the room opened, cause they knew I had dealt at other places.
Not tooting my own horn, but I now deal in the Southwest in the biggest casino poker games in the country.... or I shouldn't toot my horn?

There's very good dealers at Twin that were former dealers at other casinos. It's been the ones that were trained at TR that are the slumps.

Like I said, I'm sure you're competent. Out of curiosity, how much of a hit were you taking because of the pooling of tips?

And I don't think that there's any argument, as we've discussed ITT, that the floor is the root of the problem.

The pool in table games in that house is super strong. Probably strongest in Northeast, not sure now with MGM National Harbor. So it's kinda hard to say.

Admittedly I haven't been to Twin River as much (in fact, I have more experience with Lincoln Park), but my experience has been that that place seems to attract the worst kind of people - so I'm surprised to hear that. But I guess they tip too, plus the high table limits probably help.

High table limits and a very small amount of Asian games is a perfect recipe for a higher pool. Terrible dealers are easily carried in this situation

I would have to agree. Small number of low tipping games (Pai Gow, Baccarat and Craps) helps dealers pool. Not sure what it's like now cause I heard they added more games downstairs by the cage.

I've been lurking for a while now, but I've never posted before. Something happened last night that made me mad and I want to vent. But I should also say that the new six tables are great. there's better lighting and a lot more space. The waiting list is now much shorter. I am disappointed they still haven't put computers on the table so the dealers can swipe players in and out; most of the floors I think are trying their best but its nearly impossible for them to keep up with it when it's busy, although a few of them are just lazy or don't know how to use the system. I always ask them to check me out when I leave, and they have always been willing to fix my time if there's been a mistake which doesn't happen too often, but sometimes it does.

I am very frustrated however with their stupid TV policy, and this keeps happening. Last night (Friday) the floor manager was trying to put on both the World Series of Poker and the Red Sox baseball game for us, but his boss told him to put them all on the same channel and leave them there. His boss told him that the policy is to put it all on one channel. He did leave the ones he had already gotten onto the World Series alone, but he didn't change anymore of them. This is not the first time this happened. It seems to happen more during the day.

Don't these guys get it? Have they heard of CUSTOMER SERVICE? They think that because they have the only poker room between Foxwoods and Boston that they can do stupid stuff like that? In case they haven't been in other poker rooms, maybe someone should tell them that other rooms let the floor supervisors change the channel for the players and that the PLAYERS DECIDE what is on the TVs. We play 8 hours a day or more and we pay good money to them. If they had a remote they could change the channels instantly, but even their crazy computer system can change it in a minute or two. Is the staff too busy to change the darn channel? I see them laughing, talking and socializing all the time - and they should work should be fun - but can't they change the channel?

And who is this stupid boss that decided that all the TVs need to be on the same channel? That floor manager who worked last night is one of the few who seems to give a darn about what is going on, but he is not really in charge. Put him in charge! And they need to get these guys that don't know anything about poker out of the room and back in the pit where they belong.

Anyway, this is my first post so I hope its okay.

Good Points. Twin River in general does not cater to their customers. You have to pay for drinks. Lots of things do not make sense but we dont have all the information.

I was playing on one of the new tables yesterday, just opened a new game. Turns out shuffle machine wasnt working. Instead of moving the game to one of the 4 open tables in the new section they said they would send someone to fix it. Nothing happens for an hour, I mentioned it to the dealer who tells the floor, then finally bring a replacement machine. One problem one deck is stuck in old machine so doesnt really help to have shuffle machine and only 1 deck. They cant just put a new deck or even two new decks in play, have to go through certian procedures that i dont understand. Another 20 minutes goes by finally we have 2 decks and a working shuffle machine, two hours into a new game.

I guess these are normal things that happen but it just seems that the procedures that are put in place do not think about customer service.
I live 25 minutes away so I will continue to play as the games are good and not much of alternative to drive to Foxwoods.

The part about the drinks really is not their fault; they are prohibited by law from giving away drinks on the gaming floor. If you ever get to go to the VIP rooms, they give away the alcohol in there - but they don't let poker players in there unless you also play table games or slots.

Yeah, the part about the machines is frustrating. Some of the floor managers change machines quickly, while others seem to take a lot of time. Part of the problem when its busy is that the floor manager is also working in the pit, and they don't always prioritize the poker room. So we get what we get.

They wouldn't change the TVs again today. I asked who was in charge and they told me the casino shift manager who I then discover isn't even here today. I got his name and I'll be talking to him. This is stupid.

I play the 3-6 limit game they have. It's the only limit game that runs. I went to the cage to buy in and asked for 60 whites (1 dollar chips) and 140 in reds (5 dollar chips). The person at the cage flat out refused to give me 60 whites. She said "you don't need that many, they dealer will make change at the table I can only give you 20." I was too shocked and confused to really argue. I told her I was playing 3-6 and she told me it didn't matter and she wouldn't give me more than 20

At a certain point you just have to shake your head and accept that this is the way their poker room is going to be run, and wait a few years for competition to either spur them into getting better or decimate them.

I learned poker in Atlantic City, where they always had one color chip on the limit games - it was nearly impossible to bet any other color. 3-6 games were all $1. 15-30 games were all $5. I don't play 3-6 at TR, but I might play a bigger game if they ever get one going. I am surprised they allow multiple chip colors; it obviously slows the game down a lot.

And there's something really nice about scooping up a big pot with 150 chips all the same color.

Question about comps in the Twin River poker room. I don't play that often but was surprised to see a 0 balance when I went to once of the players club machines. You get nothing for playing poker? I give my card every time I go when I put my name on the list.

you have to go to the kiosk and have them look up your points...the machines show slot play

The 3/6 limit at TR is played with a mix of white and red. Doesn't seem to slow the game much as there is enough white to bet 3 whites or 1 red + 1 white. Personally I think dealing with massive stacks of white would be unwieldy, although I know that is the convention.

Chip use in limit games is what it is, but that's the first time I've ever heard of a cage telling a customer they would not give them a certain type of chip, much less $1 chips. Ridiculous customer service.

It's more a matter of personal preference.i think it does slow the game down slightly when the dealer has to make change for 6+ people pre and post flop.I like having a mix of both and that's common in that game. My overall point was about customer service. If I had asked for all 200 in white that is what I should have been given at the cage. I've never experienced or heard of a cage dictating what kind of denomination chip can be given. When I cashed out it was slow so I asked the person handling the transaction who I know to be excellent at her job if that was standard practice and she said no and I should have been given whatever I asked for.

Maybe the cashier was lazy or they were running short on white.

Had a similar experience this past Friday when getting chips for the 3/6 game. I always buy in for $180 ($100 red, $80 white). Cashier said I didn't need $80 in white. I nicely told her, yes I do. Thinking maybe a new cashier, never happened previously.

I'll take a guess at this one cause I have seen this happen a few times. A new player (new to live poker) goes to the cage with a $100.

Cage: How would you like that ?
New Player: aaaa aaaaa
Cage: what are you playing ?
New Player: 1 dollar 2 dollar
Cage: Ok here you go. rack of white.

So the poker room probably told the cage no more than $20 white; forgetting that they spread a 3/6 limit game.

Next time just get green chips.

As someone who plays in the 3-6 game I don't think this would be a problem in the future if you asked for a rack of whites at the cage. They never give you a problem for $20 in white which should give you enough of a mix to start with if you're buying in for $60.

I would advoacte for any rule that sped up pace of play in this game. I'm sure you feel the same way. That game runs slow enough as it is that having a rule to limit how change is offered at the cage would be welcome to me.

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Okay, a really interesting situation happened tonight. A player went all in for about $250, and another player allegedly said "call" but didn't push any chips in. Everyone else folded, and the dealer ran out all the cards. The player who went all-in won, but the other player said he never said "call", didn't want to call, and wasn't going to pay. As far as I know he mucked his hand and the players never saw it.

The floor ruled that the player had to pay up. He refused, and after the shift manager was called and someone from table games came over, eventually the police were called. I think at that point he finally paid up, but he insisted he never called the hand. It looked like he left with the cops, so I'm not sure if he was arrested or not. This didn't happen on my table.

I'm told the other players and the dealer all said the player said "call".
If that's the case, then I agree the player should have had to pay up. And if he won't give up the money, arrest his ass.

BUT....

Let's say for arguments sake that the player really was telling the truth and he didn't say call - I'm not sure how that would happen when 10 other people heard it, but let's say its true. it probably would have been best for him to start yelling before the dealer flopped cards. But even if he didn't, if he really didn't say call, should he have to pay?

And what would you do if you were him? Are you willing to go to jail? What if it were $1500? $15,000?

why wont all casinos make them pay up or arrest them? some just let them leave without paying and 86 them, but the player who got freerolled ends up being out his money thats rightfully his. i got in a serious altercation with an elderly lady in commerce once who was putting chips in her purse without paying me, and we both got in trouble. me for coming across the table to grab the chips out of her hand, and her for trying to stiff me.