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MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

01-06-2017 , 08:30 PM
Quote:
Originally Posted by OvertlySexual
Just checked bravo. Room is full and there are 71 people waiting for 2/5.

I still cannot understand why it's more efficient and good customer service to make customers wait extra and not register in advance to cut their wait time.


considering they can't even call the existing lists according to recent reports, i'm sure adding infinite phone calls into the mix will help tremendously!
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
01-06-2017 , 08:58 PM
Quote:
Originally Posted by AngusThermopyle
If you allowed call ins, you think the list would be shorter?
No, I think I will wait less.

I also would need to show up at the casino in order to check in and get in line.
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
01-06-2017 , 09:51 PM
Overall it was a great night, really good PLO game. But man the list management just is...lacking.

First off, saw Johnny on the way out. Was going to stop and introduce myself but he looked like an air traffic controller cleaning things up - and not the airport kind but like a kickass airboss on an aircraft carrier who was trying to clean up a mess on the deck. Didn't want to interrupt him.

Also, *eventually* we got help filling seats from one of the floors in the back. I mean JFC the 1-2 PLO list was just out of control. I wont rehash everything I wrote above but twice they had one name on top of the list for 45+ minutes. Without calling other names. One guy was on top for an hour. The result was at one point we had two open seats, then one guy go to dinner - and when someone got up to take a phone call, suddenly we're playing 5 handed with 60+ on the list. And I will say that yes, the dealers took matters into their own hands at times. And I wont disagree why its wrong. But god bless them for doing it. One great dealer I had I'm almost positive dealt to me at Bellagio last month, he is damn good. But you are just creating a situation where the players are mad, the dealers are mad that the players are mad, people are waiting - just a giant mess.

Same floor that helped us though went out of his way to help me with a charging cable. I asked at the back desk if he had one I could borrow. He said no but come to the office I'll take care of you. And in the office he had a big bucket of little 50 cent retractable chargers. Nothing fancy but saved my ass from walking back to my car.

And as someone mentioned above, there was one dealer who had no issue - when it was HU on the river - with a massive overbet. Pot was @ $400, guy puts out close to $1100 and she said "Oh its ok, he's all in". Well, thats not the way it works. Unless it is, in which case just let everyone know.

Dealers were pretty good other than that, some really really great ones but no real disasters. As other people have mentioned, PLO players really help police themselves. Really fun game and a profitable night.

Other random notes:

Did notice they have one little table in the cage now with a bill counter on it that, if you catch the light right, you can read the screen on. Really nice. Cashier did triple count the money though - counted it, ran it through the machine, then counted it out to me.

One random nit that no one can do something about but it definitely gets cold at the tables by the cage. My feet were freezing.

Yes, pretty please get more cupholders. Maybe a big basket on the coffee counter or something like that. Self service coffee though, boy that is so, so key.

The announcement system really breaks up a lot to the point where you cant hear anything in the back.

I also pray they dont expand the room. Its pretty easy to see that they could cram some more tables in there but I hope they dont. Its nice to be able to walk back and forth without killing each other.

Otherwise, I think its already leaps ahead of where it was a couple weeks ago. Awesome job Johnny. Amazing to have a room like this 15 minutes away. Talked to one guy from Fredricksburg and one from Richmond so I count myself really lucky.

Last edited by dcmidnight; 01-06-2017 at 09:59 PM.
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
01-06-2017 , 09:58 PM
Quote:
Originally Posted by dcmidnight
Did notice they have one little table in the cage now with a bill counter on it that, if you catch the light right, you can read the screen on. Really nice. Cashier did triple count the money though - counted it, ran it through the machined, then counted it out to me.
Awesome, thanks for taking care of this so quickly Johnny.

Quote:
Self service coffee though, boy that is so, so key.
+1
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
01-06-2017 , 10:17 PM
Honestly I think the counter was installed today, I'm almost positive it wasnt there @ noon when I bought chips at the cage but it was there @ 730p.

FWIW a lot of people seem to be getting the message passed on to buy chips while you're waiting. Really helps because the racks were really empty.
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
01-06-2017 , 10:36 PM
Quote:
Originally Posted by homerdash
considering they can't even call the existing lists according to recent reports, i'm sure adding infinite phone calls into the mix will help tremendously!
As much as I'd like to be able to call in in the future - its clear that they were having enough trouble doing what they were doing. I'm OK with limiting call ins for now. Would be nice in the future to have some automated signup methods - either through the Bravo app or even a sign in kiosk.
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
01-07-2017 , 07:21 AM
Quote:
Originally Posted by leech
OK, finally made it out to the MGM for my first poker session. My thoughts:

Room was aesthetically nice. Liked having USB ports at the table; hated not having cupholders. I could not locate a slide-under cupholder the entire duration of my 12-hour session, but was able to use a table so it wasn't too big a deal. But for goodness sake, get some more slide-under cupholders in circulation! Think I may need to bring my own from home.
There are plenty of cup holders you just need to know where to look. Guess that is the problem they are very well hidden. But along the walls there are short cubby shelfs with slide out boxes. Something you might see in ikea/target black/brown with bins that slide out. I know two one under the two big tvs (table 11 i think) and opposite the room there too, as for plo area not so sure but I bet there is some along the wall there. Take a look slide a bin out and you will se loads of cup holders in there. Since you cant really see in the bin makes if feel like you shouldnt be in them but that is where the chip racks and cup holders are located. Another option is to as a supervisor for one and they will locate for you. I have started when I see a player looking to put there cup down i will go get one for a player as a lot of people are like you and cant seem to find them or know what do do with their drink in middle of hand.
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
01-07-2017 , 01:42 PM
It's snowing outside.Drove 40 miles to MGM. 15. On the list for 1/3
List is moving fast.Im waiting.now at 5.time is 12.42pm
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01-07-2017 , 01:49 PM
Got my name..New table opened
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
01-07-2017 , 02:16 PM
Quote:
Originally Posted by darkblue
Got my name..New table opened
Which seat got the button?
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
01-07-2017 , 05:52 PM
Quote:
Originally Posted by loonybird
Which seat got the button?
I got the button.

BTW 63 waiting at 4.50pm for 1/3
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
01-07-2017 , 06:33 PM
Had a situation earlier this week at 1-2 5card Omaha. A few people in the 2nd game had requested a table change to the first game. A player in the 1st game had busted (has $3 left holding his seat), but said he "might" rebuy. Floor tells him he has 15 minutes or his seat will open up. So then a friend of the busted guy sits down and starts playing. Floor gets questioned, talks with another floor, and we get told that the guy is allowed to play over the busted guy for the 15 minutes. If the original player does not rebuy, then the play over player has to get up and 1st table change player from our game then gets the seat.

I understand the concept of playing over, but this seems ridiculous. They made it seem like if someone busts, they can just have any random friend come "play over" them for 15 minutes while they think about rebuying. I'm curious if anyone has heard of or seen something like this before.
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
01-07-2017 , 08:04 PM
Strange situation but ultimately who cares. Some guy got to play for 15 mins while someone was contemplating reloading. Doesn't really seem to be a big deal.
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
01-07-2017 , 11:33 PM
Johnny- An issue came up tonight (around 1015pm, Table 19) regarding which player shows first in a heads-up pot where all action is complete. Hero (MP) bets $30 on turn and villain (Button) makes it $130. Hero calls. River comes down a blank, both players check. Hero says Villain should show first; dealer and Villain disagree and say Hero must show first. Hero calls floor (Villain was the only player at the table that covered Hero and had been playing very aggressively). Floor rules that Villain must show first because he was last to bet.

Who was correct? Dealer says this is not the rule at MGMNH and that she has received inconsistent rulings on the issue in recent days. FWIW I am Hero and don't care what the rule is, though I didn't want to give Villain free info if I didn't have to.

Last edited by Mr.K; 01-07-2017 at 11:37 PM. Reason: Correct typos
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
01-07-2017 , 11:45 PM
The floor is wrong and the dealer is correct. If the river gets checked around, showdown goes by position not last aggressor on prior streets. Johnny said this in the Hype thread shortly before the room opened:

Quote:
Originally Posted by JohnnyGroomsTD
The order of showdown is determined by the last aggressive action (bet or raise) on the final betting street. The player who made the last aggressive action is required to show first. In the event there was no aggressive action on the final betting street, the order of showdown will be determined as follows:
• In games with a dealer button (Hold' Em, Omaha, Lowball, and Badugi), the order of showdown will proceed clockwise from the button.

• In stud-type games, the highest or lowest board cards, depending on game type, will determine order of showdown.
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
01-08-2017 , 12:00 AM
Thanks. Johnny, PM me if you want to know the floor's name. Despite the blown ruling, I think he does a great job as a floorperson.
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
01-08-2017 , 03:08 AM
Please for the love of God get the microphone fixed


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MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
01-08-2017 , 03:25 AM
Another point I have is that you are saying 5-5 and 5-5-10 can't coexist because they are too similar. But you currently have 1-2 5 bring in. Where utg can open to 15 and 5-5 where utg can open to 20. You can't make any two games closer in size than you currently have.


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MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
01-08-2017 , 08:18 AM
No poker rate.
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
01-08-2017 , 11:02 AM
Quote:
Originally Posted by my1ifesavins
Another point I have is that you are saying 5-5 and 5-5-10 can't coexist because they are too similar. But you currently have 1-2 5 bring in. Where utg can open to 15 and 5-5 where utg can open to 20. You can't make any two games closer in size than you currently have.


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I beg to differ.... $10
Straddle and $2,500 cap make those games very different.
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
01-08-2017 , 11:03 AM
Quote:
Originally Posted by Lattimer
The floor is wrong and the dealer is correct. If the river gets checked around, showdown goes by position not last aggressor on prior streets. Johnny said this in the Hype thread shortly before the room opened:
Isn't an easier way to think of this as "In heads-up play the last person to say 'Call or Check' shows last regardless of street"?
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
01-08-2017 , 11:04 AM
Quote:
Originally Posted by abstractls
Please for the love of God get the microphone fixed


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Antenna is too far from front podium. A/V is aware and and have ordered equipment.
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
01-08-2017 , 12:43 PM
Noticeable improvement with the dealers this weekend.

They did seem to be picking up table cards and filling the tables much faster this time around.

Drink service seemed more steady

Thank you to everyone that said use the shake shack app to pre-order the food

Sadly both times I've been to mgm I've been severely card dead at tables with just terrible players but oh well


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Last edited by Lattimer; 01-08-2017 at 04:18 PM. Reason: privacy
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
01-08-2017 , 01:00 PM
I wish Shake Shake had an Android app!

Yeah Friday afternoon/night there was pretty good drink service - and the one waitress was training someone at the same time so hopefully will get even better.
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
01-08-2017 , 01:00 PM
Quote:
Originally Posted by leech

And weirdest of all, the food runner could not accept chips or cash from me...what?!? How is cash not acceptable. Since it was my first visit, I had no comps to use, so had to whip out a credit card. What if I didn't want my significant other from knowing I had snuck out to play some poker? Why force me to create a paper trail?
Yikes. Ran into the same issue last time I played. Aside from the bizarre policy of not accepting cash, I suspect many will have an issue with the credit card policy.

When identity theft and data breaches are so common who thought it was a good idea to devise a system where a stranger collects your credit card (along with possibly several others at one time) and has uninterrupted and unfettered access to it out of your sight for long periods of time?

This is definitely something that needs to be revisited.
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